Varsity Lincoln - Service Center

Bill Hardin - service consultant along with Rob & Kathleen provided excellent customer service! Their professionalism, efficiency, & kindness was exemplary! I highly recommend this dealership based Kathleen provided excellent customer service! Their professionalism, efficiency, & kindness was exemplary! I highly recommend this dealership based on my experience. More

Our 3rd vehicle from this dealership.EXCELLENT is the Our 3rd vehicle from this dealership. EXCELLENT is the best way to describe them. Sales and Service. Highly recommend as sometimes you have good sa Our 3rd vehicle from this dealership. EXCELLENT is the best way to describe them. Sales and Service. Highly recommend as sometimes you have good sales, but then Service is lacking. Not at this place ! More

RACIST ESTABLISHMENT I’m for one shocked and don’t know whether to be sad or angry. THIS PLACE IS HATEFUL and I dare to even say racist. They did a faulty job on my breaks I’m for one shocked and don’t know whether to be sad or angry. THIS PLACE IS HATEFUL and I dare to even say racist. They did a faulty job on my breaks and as a resolution, they fixed the brakes for free. When I went to pick up my vehicle I was shocked to see that my windshield was cracked right down the center from top to bottom. The worst part is, I smelled a funny smell in my car and couldn’t locate it. I have a catch bin that slides between below the side of the passenger’s set and the median. I went to locate the putrid smell after a few days and was shocked to find THEY LEFT VOMIT IN MY CAR. Some one had to have taken the bin out, threw up in it and slide it back into the passengers side where I’d be likely not to find it. NOW HERES WHY THEY ARE RACIST AND SICK on top of everything I had to endure, I allowed them to detail my car and fix the windshield. I at this point did not trust my car in their care. I get my car back and they labeled my car as the “POOP BROWN CAR” and my car is burgundy. I am in utter dismay that I have gotten this treatment, I have been nothing but kind to these folks even after terrible after terrible treatment, it only gets WORSE. The only thing brown about my car and I is ME. I am brown, I am disgusted to have this treatment after my mom being a Ford employee for 30 years, I went the Henry Ford Academy inside the Henry Ford Museum itself, I was born at Henry Ford Hospital and this is how they treat me? If you have decency, do not support this establishment. Original Review: I have so many issues with this place, first being that they are absolutely full of it. Don't trust them, they don't keep their word and they will lie to you. 1. I went to get my brake replaced, the issue was with my brake booster, yet the charged me $320 to change my brake pads with a service fee of $200 to CHANGE MY BRAKES. I received a call stating I should have my rotors cut but to cut back cost they weren't going to do it. Guess what they did? CUT MY ROTORS. THEY DID A FAULTY AND TERRIBLE JOB. Do not, I REPEAT DO NOT GET YOUR CAR SERVICED HERE. 2. I obviously had to take my car back because they did a faulty job on my brakes, DO YOU KNOW HOW DANGEROUS THAT IS? Then they tell me they're going to charge me $900 to change my brake booster. 3. No need in making an appointment, because your appointment time will not be met. Had I known that this experience with them would have been this terrible, I would've never gone here. You cannot trust their word nor their advice. The day I got my brakes changed, you could tell the did a faulty job! I called Jen, my service rep, to tell her they did a faulty job and she asked me a few questions to see if it was the brake booster, if they would've tested their work after the replacement they should have automatically known!!!!!! The brakes were to hard to even press on and made a loud hissing noise on the inside and even a squeak if I could manage to actually press on them. I repeat don't ever take your car here. More

Service review This is a great dealership with an excellent service department. Thanks to Brandon for the personalized service and time given to evaluate service op This is a great dealership with an excellent service department. Thanks to Brandon for the personalized service and time given to evaluate service options for the safest and most cost effective options. Thanks to the entire team for getting everything including pick up and delivery done so timely. More

Great experience. Brandon handled everything professionally and politely in a little over an hour. They washed car when finished. My salesman, Rich J., even stopped by the lounge to greet me. professionally and politely in a little over an hour. They washed car when finished. My salesman, Rich J., even stopped by the lounge to greet me. More

My service advisor was Brandon Sobiesiak - he could not do enough for me. He is very professional, courteous and accessible. Brandon is a true asset to the Varsity Dealership. do enough for me. He is very professional, courteous and accessible. Brandon is a true asset to the Varsity Dealership. More

Extraordinary Customer Service I am so pleased with the professional, courtesy and good service I experienced. My vehicle was brought in because the engine light was constantly on. I am so pleased with the professional, courtesy and good service I experienced. My vehicle was brought in because the engine light was constantly on. What my advisor found (Brandon) was that squirrels had made a nest in my vehicle near the battery and had chewed on the wires. Holy Smoke..I didn't know this could happen! Brandon explained that it is not uncommon but he would be able to service my vehicle and advised me on how to protect it in the future. My car was clean and sanitized.and promised on time. NOW that is service! BRAVO!! More

Good General Manager If my husband didn't call Mr. Jere Law, General Manager for a billing problem which he resolved. I would be writing an e-mail to complain about being If my husband didn't call Mr. Jere Law, General Manager for a billing problem which he resolved. I would be writing an e-mail to complain about being charged for work that my husband did not authorize. Mr. Law is very helpful. Thank you. More

Never any Loaners Pat the service manager called and they are bringing a loaner car out to my office and picking up my car. This is the type of service I was promised. Pat the service manager called and they are bringing a loaner car out to my office and picking up my car. This is the type of service I was promised. Changing my review from 1 star to 5 stars. I purchased my Lincoln from Jim Montroy at Varsity Lincoln. He was great to work with but so far the dealership has fallen short on their promises. Jim talked about how great the service was at Varsity and that if I ever had an issue the dealership would provide a loaner. This morning I had the wrench light come on and the car won't get up to speed. I call to make an appointment and am told no loaner is available until Friday. This is the second time I've had what I consider to be a major issue and the dealership can't provide a loaner. The previous time I had to have the car towed to Seymour Lincoln in Jackson because they had a loaner. I didn't buy a Lincoln to have it break down, but I realize these things happen. My issue is that the key selling point for me was that I would not be without a vehicle if something did go wrong. These poor service experiences have turned me off from considering Varsity Lincoln for my next vehicle purchase and most likely from buying another Lincoln product. I'm still waiting for a call back from the service manager, Pat Stevens, because the Enterprise location across from the dealership is where they get their loaners. According to that enterprise location they have vehicles available. So frustrating. More

Service department beyond what is expected. We want to Thank Pat Stevens, the manager of the service department. We ran out of gas today on I-96, in heavy traffic and snow. We called our agent We want to Thank Pat Stevens, the manager of the service department. We ran out of gas today on I-96, in heavy traffic and snow. We called our agent, and Pat Stevens arrived with gas within 15 minutes to save the day for us. So Very Grateful. Bob and Debbie Obremski More