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Varsity Lincoln - Service Center

Novi, MI

4.7
131 Reviews

131 Reviews of Varsity Lincoln - Service Center

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December 23, 2024

I was very happy with the repair work of your body shop. My car looks and drives like a brand new car. The entire staff, especially Rick, Amy, and Chris made my visit memorable. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Amy, Chris
Dec 26, 2024 -

Varsity Lincoln responded

Sharon, Thank you so much for your kind words about your recent experience with our body shop. Providing excellent service is our top priority, and we’re so glad that Rick, Amy, and Chris made your visit a memorable one. We appreciate your feedback and, if you should ever need us again, we're here for you!

December 20, 2024

Taylor and Amy over at the body shop are my girls! They are the best so knowledgeable in the business and I trust them with everything ! They are the best I will always refer my peeps to varsity Linco More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Erickson / Amy beauchamp
Dec 23, 2024 -

Varsity Lincoln responded

Thank you so much for the amazing feedback, Ken! We're thrilled to hear that Taylor and Amy have earned your trust and loyalty. It's wonderful to know that their knowledge and expertise stood out to you. We truly appreciate your referrals and look forward to continuing to provide you and your 'peeps' with the best service possible. See you next time at Varsity Lincoln Collision Center!

December 14, 2024

Took my car in for service. What used to be called "The Works" package. I told them up front the engine coolant was low (below MIN line), and the tires needed air. I got the More

by samburgy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep.
December 02, 2024

Outstanding work on my Lincoln winter tire swap and oil change by technician Cess Jackson and Service Advisor Bill Hardin. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Bill Hardin and technician Cess Jackson
Dec 03, 2024 -

Varsity Lincoln responded

Dave, Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that Cess and Bill provided outstanding service during your recent visit. We'll be sure to pass along your feedback to both of them—they’ll be delighted to know their work made a positive impact.

November 23, 2024

My experience using Varsity Collision Center in Novi/ Wixom was outstanding. I had an unfortunate accident when I was backed into by another car, and Varsity Collision made this inconvenience be as easy More

by Cortney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor and Amy
Nov 25, 2024 -

Varsity Lincoln responded

Cortney, Thank you so much for the kind words! We're so glad to hear that Taylor, Amy, and the team at Varsity Collision made what could have been a stressful situation much easier for you. We strive to provide top-notch service and are happy to know the repairs and courtesy car made everything more convenient. We truly appreciate your recommendation and hope you won’t need our services again under similar circumstances, but we’ll be here if you do!

November 12, 2024

Joe Perinelo, best service consultant I’ve dealt with since servicing my car at Varsity Lincoln. He understands the true meaning of customer service with his attentiveness, engagement and genuine care a More

by JSnipes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Perinelo
Nov 13, 2024 -

Varsity Lincoln responded

Thank you so much for sharing your wonderful feedback about Joe! At Varsity Lincoln, we’re dedicated to putting our customers first, and it's clear that Joe truly exemplifies this commitment. We’ll make sure to pass along your kind words to him. We look forward to serving you again and continuing to exceed your expectations!

November 09, 2024

Varsity Lincoln is the best dealership I have had the pleasure to work with. The service department is fantastic. My service adviser Bill Hardin deserves a shout out for his excellent customer service. More

by Karnsara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Jelinowski Sales., Bill Hardin service department
Nov 11, 2024 -

Varsity Lincoln responded

It sounds like you’ve had a top-notch experience with us, especially with Bill. His dedication to friendly and dependable service truly sets a high standard for customer care. It’s great to hear that our service department consistently delivers, making it a place you would confidently recommend to other Lincoln owners. Thank you for sharing your experience!

October 03, 2024

The advisors are friendly to their customers. They are very knowledgeable about the vehicles they service. They listen to their customers and try their best to answer customers’ concerns. Their s More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors
Oct 04, 2024 -

Varsity Lincoln responded

Dan, Thank you so much for recognizing the hard work and dedication of our advisors! It's wonderful to hear that their efforts to listen and address concerns are making a positive impact. We always strive for top-quality, timely service, and your feedback reassures us that we're on the right track. Putting our customers first is truly at the heart of what we do.

September 21, 2024

Joe Perinelo has been so efficient servicing my Nautilus and once again he stepped up to the plate this past Sat More

by doctatalk4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Stevens
Sep 23, 2024 -

Varsity Lincoln responded

Thank you for sharing your experience! It’s great to hear that Joe continues to provide efficient service for your Nautilus and stepped up once again on Saturday. We're glad he’s been able to assist you so well! If you need anything else, don’t hesitate to reach out.

September 20, 2024

Excellent and Professional Service ! Always knowledgeable , quality service professionals and reliable service . Always leave satisfied More

by Kmelotik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Perinelo
Sep 20, 2024 -

Varsity Lincoln responded

Thank you kindly for the wonderful feedback! It truly made our day. Your satisfaction is our top priority, and we're grateful for your trust. We look forward to continuing to provide reliable service whenever you need us!

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