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Varsity Lincoln - Service Center

Novi, MI

4.7
131 Reviews

131 Reviews of Varsity Lincoln - Service Center

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December 18, 2023

Everything was exceptional! Dealt with Joe in service and he took care of everything that was needed. More

by Rene G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 18, 2023 -

Varsity Lincoln responded

Hi Rene! It's great to know that Joe in our service department took care of everything that was needed. Providing excellent service is our top priority, and we're pleased to have met your expectations.

December 18, 2023

Amy and the team in the collision center were friendly, communicative, thorough. The work was done with quality and in a timely manner. I really appreciated how they worked directly with my insurance compa More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 19, 2023 -

Varsity Lincoln responded

Thank you Marc, for sharing your experience with Amy and our collision center team! It's our commitment to provide quality work in a timely manner, and we're glad that we could meet your expectations. We appreciate your trust in us and look forward to serving you again in the future.

December 16, 2023

Varsity truly lives up to its presidential award status. The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeab More

by Michael S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Brandon and technician.
Dec 18, 2023 -

Varsity Lincoln responded

Your appreciation for Brandon's expertise and sensitivity to your needs means a lot to us. We're also delighted that you recognize the outstanding efforts of the entire Varsity team. Customer satisfaction is our top priority, and it's great to hear that our team's dedication has made a positive impact on your experience. Thank you Michael!

December 08, 2023

Three years ago I purchased a preowned 2019 Ford Escape from Varsity Lincoln for my daughter. I worked with Jeri Law who made the purchase process wonderful. This year for Christmas, I decided to give my More

by p_s_stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeri Law and Brandon Sobiesiak
Dec 08, 2023 -

Varsity Lincoln responded

It's fantastic to hear that Jere made the purchase process wonderful, and we're grateful that you chose Varsity Lincoln again for your recent service needs. Brandon and our service team are thrilled to have exceeded your expectations. Delivering quick, professional, and budget-friendly service is what we strive for, and it's heartening to know we achieved that for you. Thank you!

December 08, 2023

They are always helpful and give me good service Wait time is reasonable . I always receive a detailed evaluation of my vehicle More

by bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe P
Dec 08, 2023 -

Varsity Lincoln responded

Thank you so much for the kind words, Bev! We truly appreciate your continued trust in us. It's wonderful to hear that our team has consistently provided helpful and good service to you.

December 07, 2023

I received excellent service when I brought my Corsair in for a safety recall and also had "The Works" package done. Terrilynn Green and Bob the shuttle driver were very efficient and pleasant to work with. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrilynn Green, Bob the shuttle driver
Dec 08, 2023 -

Varsity Lincoln responded

Jerry, thank you so much for your loyalty to Varsity over the past 25 years! We're also grateful for your recognition of the continued professionalism and personable nature of our new personnel. Maintaining a high standard of service is something we take pride in, and your feedback is a testament to the commitment of our team.

December 06, 2023

My experience at the Varsity Lincoln Center today was very professional and pleasant. From the front area employees to the service staff. Mike in particular was very helpful. He was able to quickly re More

by besant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 08, 2023 -

Varsity Lincoln responded

Thank you for taking the time to share your experience with us. Your satisfaction and confidence in our service mean a great deal to us, and we're honored to have you as part of the Lincoln family!

November 16, 2023

The best service; attentive, on time, professional and very easy to deal with. I use them time and time again for all my service needs. More

by Gary I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Tyler & Cynthia
Nov 17, 2023 -

Varsity Lincoln responded

We would not be able to grow and develop without feedback like yours, Gary. We are thrilled you had a great experience with us. Thank you for choosing us!

November 16, 2023

From buying, maintenance and collision work Varsity if our go to dealership! They have the best service hands down. More

by Brian S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy, Dominic and Jonathan
Nov 17, 2023 -

Varsity Lincoln responded

Thanks Brian, for the wonderful feedback! We truly appreciate your business and the trust you've placed in us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

November 13, 2023

Thank you to Cynthia in office and Terrlynn tech for my great experience Love Varsity More

by agabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia for appts and Terrilynn service tech
Nov 13, 2023 -

agabriel responded

What a great and fast experience to my recall on my vehicle. Cynthia in the office and Terrilynn the service rep were Amazing. Thank you

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