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Varsity Lincoln - Service Center

Novi, MI

4.7
131 Reviews

131 Reviews of Varsity Lincoln - Service Center

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November 09, 2023

Great experience . . Tyler k was great ! On time and completed necessary work for recall completion More

by katspyrka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler krapf
Nov 10, 2023 -

Varsity Lincoln responded

Thank you! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

November 06, 2023

Very good service. Technician was very helpful. Met all my expectations. He was able to help me with all my questions. I would refer people to Varsity. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tucker
Nov 06, 2023 -

Rick responded

Thank You.

November 03, 2023

Thank you varsity Lincoln of Novi. I just want to say from the front Desk to the body shop everyone was totally awesome…👍 More

by Jameswilson19691969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic and the two ladies At the front desk
Nov 03, 2023 -

Varsity Lincoln responded

James, thank you for sharing your experience with us! Your words serve as a wonderful encouragement for our team to continue delivering excellence. If there is anything else we can do for you, please let us know.

October 23, 2023

The Varsity Collision Center repainted the hood and front bumper on my Porsche Panamera , freeing it of the the stone chips it had accumulated. Carl Griffith oversaw the process and it came out magnif More

by mpatrosso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Griffith
Oct 30, 2023 -

Varsity Lincoln responded

Thank you so much for the compliments! Your trust in our services means a lot to us, and we take the responsibility of repairing your vehicle seriously. Your satisfaction is our priority, and we're pleased to hear that you're happy with the repairs.

October 23, 2023

We had issues with our Lincolnway app and were planning to make an appointment with the service department to have someone look at it. But no one from the service department would return the two voice mail More

by J
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 30, 2023 -

Varsity Lincoln responded

Thank you for sharing your experience! We apologize for not returning your calls and to say, "thank you" for not giving up on us. If there is anything else we can do for you, please let us know.

October 11, 2023

I'm not upset. I'm just a bit confused... According to the invoice, and to some degree, the inspection sheet, my oil change was completed at 2:11pm, yet I sit in th More

by karnpayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
September 13, 2023

Great service all around. Stopped by to get my Aviator looked at and the entire staff that I interacted with was spectacular. From the manager, Pat, to the help that I recei More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Terri
Sep 13, 2023 -

Varsity Lincoln responded

Thank you, Chris, for choosing us for your recent service appointment. We appreciate the compliments and for the recommendation. Your trust in us means a lot and we can't wait to have you back again!

September 12, 2023

I had a seriously scuffed up bumper I thought would need to be repainted but Carl came out and buffed it and made it look great. I was so thankful that was all it needed. Wonderful friendly staff. More

by garyholmberg
Recommend Dealer
Yes
Employees Worked With
Carl Griffith
Sep 12, 2023 -

Varsity Lincoln responded

Thank you Gary, for sharing your experience you had with Carl. Your satisfaction is our priority, and we're pleased to hear that you're happy with the outcome! If there is anything else we can do for you, please let us know.

September 08, 2023

First class service. Responsive and quick getting answers. Worked late to get car done for our schedule. Terri was excellent More

by Grant57w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Green
Sep 08, 2023 -

Varsity Lincoln responded

Thank you so much for the wonderful feedback and for the compliments! We value your patronage and trust in us! If you ever need further assistance, please don't hesitate to reach out.

August 02, 2023

I was having issues with a tire , on my way home from work. I stopped into the dealership to have it looked at. Brandon, my service consultant, got my car in quickly. I needed a new tire, that was covere More

by Forstacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 03, 2023 -

Varsity Lincoln responded

We always enjoy hearing what our customers have to say. We’re glad we could be of service! Please see us again if there is anything else you need!

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