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Varsity Lincoln - Service Center
Novi, MI
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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131 Reviews of Varsity Lincoln - Service Center
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December 10, 2022
I was greeted in a timely and professional manner. Joe in the service department took my order and explained all the details. He was friendly and very considerate of what I needed done to my vehicle. Joe in the service department took my order and explained all the details. He was friendly and very considerate of what I needed done to my vehicle. A big thank you to him and the rest of the folks that maintain my car. More
by Khobbs4128
Employees Worked With
Joseph Perinelo
December 07, 2022
We brought our Ford Flex to this dealer for an oil change prior to a trip. While we were on our way out of town, we heard a scraping/draging sound from under the car. We stopped in a Speedway gas station to prior to a trip. While we were on our way out of town, we heard a scraping/draging sound from under the car. We stopped in a Speedway gas station to find the Front engine cowling (needed to be removed to change the oil) only had one of four screws holding it on! I had no tools so I borrowed some pliers from a maintenance truck getting gas. 'I' fixed the issue laying on the ground by the gas pumps. I then called the dealer & spoke to the service manager. He said he'd look into it & call me back. Never got a call! Then a day later, I stopped in & spoke to the 'General Manager'. He said he'd look into it. No Response as of this note. If they can't handle someting a 'simple' as an oil change, 'Be Afraid'! Be VERY afraid! I will not be returning my car to them for ANY Maintence! They seem to be apathetic to customer concerns, I think they just don't care! More
by JP
Employees Worked With
Service Manager & General Manager
October 13, 2022
I had a great experience dealing with Joe Perinelo at Varsity Lincon. I had a tire issue and a missing lug nut key. Joe went above and beyond what I would have expected and sent someone out to take care Varsity Lincon. I had a tire issue and a missing lug nut key. Joe went above and beyond what I would have expected and sent someone out to take care of the problem. Varsity Lincoln's service department was excellent. More
by jrr1066
Employees Worked With
Joe Perinelo
October 06, 2022
As a returning Varsity customer I recently had a terrible experience trying to schedule my vehicle for recall service. Until this, Varsity had always provided top-notch service but they must no longer need experience trying to schedule my vehicle for recall service. Until this, Varsity had always provided top-notch service but they must no longer need business because they have certainly lost me as a customer. They did not live up to their sales pitch for door to door service which is a standard Lincoln courtesy, nor would they accommodate timely service so that I could wait while it was being completed. My salesman, Mario S. did not return my call when I left a message about the struggle I was having. This was very dissatisfactory business and I will not return. More
by frantasticshopper
Employees Worked With
Mario
September 11, 2022
Varsity is just the best they go the extra mile after the sale. And te service is always first class.. Joe Perinelo. Did a great job for me as a service consultant. sale. And te service is always first class.. Joe Perinelo. Did a great job for me as a service consultant. More
by Vinjo57
Employees Worked With
Joe Perinelo
August 30, 2022
Joe Perinelo provided excellent customer service! Made sure my car was serviced in timely fashion with no delays! Would definitely take my car back to get serviced! Made sure my car was serviced in timely fashion with no delays! Would definitely take my car back to get serviced! More
by Donovan
Employees Worked With
Joe Perinelo
August 09, 2022
Varsity Lincoln has been my go to dealership for many years. After becoming owner of my 2015 fusion, I met Brandon S. in the service department, he has taken care of my every appointment since! Brandon i years. After becoming owner of my 2015 fusion, I met Brandon S. in the service department, he has taken care of my every appointment since! Brandon is on top of it all, I feel confident that he has my best interest at heart. R.Wilson More
by codrgrl
Employees Worked With
Brandon Sobiesiak
August 04, 2022
Joe took extra care to make sure my issue was resolved before having me come back in for pick up. He had great communication throughout the entire repair process. Thanks Joe! before having me come back in for pick up. He had great communication throughout the entire repair process. Thanks Joe! More
by Amcclaff
Employees Worked With
Joe
