Vaughn Automotive - Service Center

For your finances and sanity avoid like the plague. Bought a 2019 ram (new) they finance threw my regular credit union. I was concerned about the interest rate as I have excellent credit. I asked if th Bought a 2019 ram (new) they finance threw my regular credit union. I was concerned about the interest rate as I have excellent credit. I asked if the rates come down if I could refinance. They assured me I could (LIE). I had 3 recalls on truck. I called to set appointment, they told me they could get me in that day knowing the recalls. I left work drove hour and a half, sat for an hour only to be told they didn't have time to do it. They call me several weeks later, arrange an appointment for same recalls, I show up, half the day they have my truck then call me and tell me they dont have the parts to do the work. Now im on the 3rd time for the same stuff...6 hour job turned into day and a half, other bs things went on during this visit. I also had a screw in tire i asked them to fix. They called saying my truck had 4 punctures and I needed a $250 tire, I suspected they were lying. They put a new tire on and i requested they take it off. After picking up the truck i took it to a tire shop it had 1 puncture from the screw I told them about, nothing else. My truck was hit lightly..i took to them for an estimate mainly for sh@ts and giggles. They gave a quote of $2400 and had a full page of "needed parts" and all this "necessary labor" what they didnt know is I have a friend who does body work... I needed 3 parts. We went threw what vaughns was charging for parts 1 by one...a bumper for instance vaughns price-$600, rams price via internet-$400..and this is just one...not to mention all the other stuff the truck didnt need. Insurance fraud? Im thinking yes it probably is. More

This place has the worst customer service. You can and leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look f leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look for what they need to, I had to address other issues they did not touch multiple times. Place is a complete xxxx hole! More