My 2016 vehicle is for sale and Vaughn Automotive contacted me. When I first responded to a written request received via USPS, the phone call was answered unprofessionally by what sounded like a child. That was the first red flag, but I thought, ok maybe this is a family-run business and they're teaching one of their kids the business, no biggie. After asking someone in the background, the "kid" stated the sales person I asked for wasn't there. He didn't offer to transfer me to a different employee so I just thanked him and hung up. Two minutes later I get a call back from a woman who seemed eager to help but mentioned a vehicle I hadn't owned in several years. That was the second red flag. I explained my situation and was assured what I was requesting would be a very strong possibility, they are able to make that type of deal. She said I just had to go to the dealership to get my car appraised to get a better idea of the financial aspect of my request. Now, I had several other offers, but I was specifically looking to trade for an older vehicle to significantly lower or eliminate my car payment. The other dealerships with offers were able to determine an appraised value based on the VIN # & pictures, so this was a third red flag. I agreed and reiterated what my intentions were and was again assured "yes, absolutely, we can make that kind of deal". I also bluntly told her I live well over an hour away and do want to waste gas and my time to learn what I already know about the value of my vehicle. I made the trip and had received a text with a salesman's name that I was to meet with when I arrived. Apparently the two don't communicate because once again my old vehicle was mentioned and I had to go over the entire situation again, and reiterated my intentions. The salesman said ok, and that he just had to have someone appraise my vehicle. I was there for about two hours wandering the lot then was finally able to sit down with the salesman for an assessment of the situation. He gave me the appraisal value, which I already knew. He then started a conversation which proceeded as if we'd never even sat down and spoke two hours earlier. He said they would buy my car for the appraised value and they don't do deals with a trade "down".
WHAT? These IDIOTS did exactly what I thought they would do, but mistakenly chose to give them the benefit of the doubt. They completely wasted my time and cost of gas for a 2+ hour round trip on a false promise. I recommend you avoid this dealership if you value your time and integrity.