Vaughn Automotive - Service Center

Professional, Courteous Service Service personnel prompt and courteous. Reviewed needed maintenance that was not requested as part of oil change and tire rotation and recommended wh Service personnel prompt and courteous. Reviewed needed maintenance that was not requested as part of oil change and tire rotation and recommended what should be done as part of the visit and what could wait. Added some maintenance to be done and service was still completed within the 45 min or so that I was told it would take. More

My Sunday project thanks to Vaughn Automotive in Ottumwa, Iowa. Bought a car from them back in November and found out 20 days after purchase the heater core was plugged. After several attempts to in Ottumwa, Iowa. Bought a car from them back in November and found out 20 days after purchase the heater core was plugged. After several attempts to contact them about the issue we finally came to an agreement on the cost of having a new one installed. Had them do the work and although there was an issue right after the install with the drivers seat airbag, the heater worked great. Here it is May and my daughter noticed the drivers side rear floor was wet. Thinking maybe the rear door wasn't closed or window was left down, I told her I would look at it when I had a chance. My wife was cleaning the car and noticed the front drivers floor was soaked too. Now that I had a chance to look at it I find the a/c drain tube was left off after Vaughn Automotive installed the heater core. I wouldn't recommend them to anyone. As you can see, I've already taken care of the problem myself. Trust is very important to me and if I don't think I can take my vehicle to someone and trust them to be honest with me on what the problem is, I will either take it somewhere else or do it myself. The issue over the drivers seat airbag had to due with the fact that I was told that my airbag light was on when I brought it in to be worked on, which it wasn't. Then I was told that Vaughn had record that this supposed issue was present at the time of purchase, which never was mentioned when we purchased the car. More

I took my equinox in for the first time for service. I like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat) Paperwork was handled quickly. I was greeted promptly when I came back to get my car. Everyone was very nice and they even washed my car! More