Velocity Auto Sales

Do not buy a car from these guys! I was in the market Do not buy a car from these guys! I was in the market to get an SUV/Crossover. I found a Mazda CX-9 that I liked on their website. According to the Do not buy a car from these guys! I was in the market to get an SUV/Crossover. I found a Mazda CX-9 that I liked on their website. According to their site, it was at their lot in Lehi. So I drove 30 minutes to see it, drive it, etc. only to learn that it wasn't at that lot anymore. So I got to drive back up to the other lot in Draper to see it. The sales staff was great actually and definitely the best part of the buying experience. They were better than any other car dealership I had been to. They weren't pushy and I didn't feel pressured into buying a car at all. Unfortunately, that was about the only good thing that came out of my buying experience. Where do I even begin with all of the problems this car has had. Before purchasing I asked if they inspect their cars for any major repairs, damage, etc. and if they fixed anything. I was told by multiple people that they inspect every single vehicle for problems and all cars pass a 'thorough' inspection. They couldn't be more wrong. Shortly after driving off the lot, the tire pressure light came on. I had dealt with these before and figured it was a little low from sitting around on the lot. I put some in air in all the tires but the light never went off. I called the Mazda dealership to have them check the sensors and see if it needed to be replaced. Turns out that the car was missing 2 of these sensors. Along with that, one of the rims had a crack in it so air was always leaking from that tire. And another one of the tires had a faulty patch from a flat repair, so all tires needed to be replaced. I called up Velocity and surprisingly they replaced the cracked rim and put on a set of used tires. They refused to replace the tire sensors, however, so I got to pay for that. Ever since then it's been nothing but problems and things for me to repair. One of the ball joints on the front axel was bad so that had to be replaced. One of the front rotors needed to be replaced along with its brakes. The rear axle has a leak on it which needs to be fixed. The car was missing the spare and jack (which legally they don't have to put in, but at least have the decency to put it in or tell me it wasn't there). One of the headlight units is broken and needs to be replaced with an entirely new unit. The water pump broke and had to be replaced. The transfer case failed which caused the AWD not to function properly, so that had to be replaced. Then there was an internal failure on the transmission so that has to be replaced as well. I have owned 2 other Mazdas and have family members that have owned Mazdas and never had any of these problems. Mazda makes decent cars - I was just sold a piece of junk. If you are considering purchasing a car from Velocity, I suggest purchasing elsewhere. If you are seriously considering buying, take your car to a mechanic before purchasing to have every single thing checked out. Places like Midas will even do a complete check of all systems, internal parts, etc. For those of you that have purchased from them, I hope you bought the extended warranty. Lucky for us, we did and that has helped lighten the burden of fixing so many problems on this car. If you didn't purchase that extended warranty, see if you still can. Otherwise, do not purchase a vehicle from them. While the service from the sales staff was great, I am very displeased with the quality of the vehicle I was sold. Shame on me, I guess, for not having everything checked and checked again. I definitely will not be purchasing a car from Velocity Auto Sales again and will always recommend that others don't purchase from them as well. More

You are not held hostage while having your old car appraised. Very friendly staff. Quick turn around from selection to financing. Less than a day to finish the deal. You work directly with the man appraised. Very friendly staff. Quick turn around from selection to financing. Less than a day to finish the deal. You work directly with the manager and the sales rep is not brokering your deal. More

I recently bought an Infiniti from them, and during the process, I asked several times whether they inspect their cars, if there were any repairs that were needed, and I specifically asked about the struts process, I asked several times whether they inspect their cars, if there were any repairs that were needed, and I specifically asked about the struts because I had just sold an Infiniti with similar miles and had to repair the struts before selling it. I was repeatedly told that they do a thorough inspection of all their cars and take care of any major repairs before selling them. I was stupid, believed them, and bought the car. I soon found out that it wouldn't even pass the safety inspection and had several major issues, including the struts and several other things that would have been easily seen on any cursory inspection. I've had to put several thousand dollars into these repairs, and I'm still not done. In a later discussion with someone else at the dealer, I was told that they don't inspect every car or make repairs. I don't think the salesman intentionally lied to me, but I do think they have a lot of cars and a lot of salesmen who aren't familiar with each car and don't know what they're talking about. More

Great price and was extremely pleased that the service and quality of the car match the amazing price. Jordan was helpful and worked hard to satisfy my questions and concerns. and quality of the car match the amazing price. Jordan was helpful and worked hard to satisfy my questions and concerns. More

We went to Velocity because they had great advertised We went to Velocity because they had great advertised prices. We got there and the sales staff were not pushy, but I was annoyed because no prices w We went to Velocity because they had great advertised prices. We got there and the sales staff were not pushy, but I was annoyed because no prices were listed. We asked to drive a car, and they just gave us the keys, the salesman did not ride with us, and they did not even ask for I.d. The cars we drove were not up to par. One of them had some interior damage where I assume the airbag was... Some of the cars had pretty good scratches in the paint. We initially were looking for a car in the $10 -15 k range, and the salesman was great about showing us cars in that range. The problem came when I asked about a car that was above that range. He suddenly became defensive. He didn't seem to want to show us the car, and asked if we were just wanting to drive the car for fun. He would not let us drive the car... He accused us of "trashing" his vehicles. We left the dealership immediately. More