Venice Honda

I'm extremely disappointed with the service we receive at Venice Honda. BUYER BEWARE! We got ripped off and it's not a good feeling. I'm writing this review to hopefully help someone else form making the sam Venice Honda. BUYER BEWARE! We got ripped off and it's not a good feeling. I'm writing this review to hopefully help someone else form making the same mistake we did. Please shop around, there are better dealerships that won't rip you off! We came in to a buy a Honda CRV 2022 on Saturday. Even though their website had shown eight 2022 models, we were told there are none there and they never get any and no one around here does (that is a lie, call around there are plenty of 2022's here in our area). We were told that a 2021 had the same features. Our sales person Joey was very pushy. It took him a VERY long time to get us the total amount for the car. The number was much higher then we wanted to go, but Joey was working very hard to convince us it's a good deal. I should have went with my gut and walked out, but we decided to stay to find out what the interest rate would be. We spent 3 hours there! We were tired, hungry and mentally exhausted by the time we started working with Paul the finance guy. We had agreed on $34k with Joey and signed that number. Paul worked very hard to convince us that we need additional warranty because the new models have a lot of electronic parts that could break. He told us it would be just an additional $20 per month so we agreed. Because we didn't have a check with us we had to come back the next day and only then did we receive all of our paperwork and have a chance to look over it. That is when I realized that they charged us an additional $3500 in "other charges"! I was very angry. I called the next day and it took a long time to finally get through to Paul. That is when he explained to me that they threw in a Gap Contract that we didn't agree to and that actually the additional warranty was not $20 per month, but in fact it was $2,412! Luckily he did allow us to cancel that extended warranty and gap contract. But we won't get the credit for it until the second months bill and will be paying interest on that mount for the first month. Just be very careful that you read the fine print! After sitting there for 3 hours and signing 50 pages of documents we didn't read everything as close as we should have, we trusted them. BIG MISTAKE! Also I called before I went there to check what interest rate they are offering people, I was told for excellent credit it's around 2% and that if you use another loan provider they would charge an additional &1000. However the interest rate we got was 4.19%, which is very high for someone with good credit (I got 1.99% with a credit union) and now we will have to refinance but aren't allowed to refinance for the first 4 months.Total pain! I also had a $500 coupon from them before I came in. I mentioned it when we called. After 3 hours of being there we forgot about the coupon. When I realized it the next day I was told by the manager (who was extremely rude to me) that it was too late and the coupon had to be brought up at the beginning prior to the numbers. I wonder why it's so important that the coupon is shown prior to the numbers, perhaps it's so they can mark up the car $500 and just pretend to give you a discount? This was by far the worst car buying experience of our life! It was extremely stressful, frustrating and took for ever. They filled us full of lies, snuck in $3500 in additional charges. We got ripped off! I wish I could return the car and start over, but that isn't an option. Good luck. More

Honest, upfront and Courteous Always called back with in minutes to update me on the repair of my vehicle. While I waited I also looked in the car lot at the new cars and the salesman was helpful but not pu minutes to update me on the repair of my vehicle. While I waited I also looked in the car lot at the new cars and the salesman was helpful but not pushy which made experience much more relaxing. More

Very professional and courteous. Made car buying experience less stressful. Would certainly recommend Venice Honda experience less stressful. Would certainly recommend Venice Honda More

They hit me in right away and they did a good job. Explained why a cabin filter was needed. Explained why a cabin filter was needed. More

Great service. Service advisor was knowledgeable and friendly. Dealership clean and device was prompt as promised. friendly. Dealership clean and device was prompt as promised. More

I love this dealership. It’s the only place I have ever gone where I feel like everyone is being honest with me and not just trying to just sell me extra products that I don’t need or want. Everyone is hon gone where I feel like everyone is being honest with me and not just trying to just sell me extra products that I don’t need or want. Everyone is honest and strait forward. Best dealership I have ever dealt with. Thank you everyone and I wish you all a great year. I am sorry that I cannot remember names so I gave you all 5 stars for you are the best. More

Been buying and being serviced by this dealer for six years now. Always have been a pleasure to deal with, and excellent service. years now. Always have been a pleasure to deal with, and excellent service. More

I needed a battery. I drove on a saturday . Bill was great i only had to wait 45 minutes. All taken care . Explained the warranty and i was on my way. .service is fantastic, i will be back . Thank yo great i only had to wait 45 minutes. All taken care . Explained the warranty and i was on my way. .service is fantastic, i will be back . Thank you. More

Frank was great in the sale. Would call him the next time to buy acar time to buy acar More

Timely and professional service while traveling through the city. Friendly and fast. Great waiting area the city. Friendly and fast. Great waiting area More