Vera Cadillac - Service Center

Good service and most importantly my service advisor Alex P. clearly communicated with me the whole time and took good care of me. I didn’t have to reach out regarding progress. I didn’t even ask for a loan P. clearly communicated with me the whole time and took good care of me. I didn’t have to reach out regarding progress. I didn’t even ask for a loaner car and was pleasantly surprised when that was offered. The whole experience was stress free. More

Always have good service. Especially like dealing with Karen. She always takes good care of me. Karen. She always takes good care of me. More

Very pleased with everything and with Alex Padron, very professional, i thank you for taking care of my car problem professional, i thank you for taking care of my car problem More

My 70'000 miles, 2017 GMC Yukon turned on a check engine on Sunday, Jan 30, 2022 afternoon, and alert about transmission overheating. After parking on the street, the car will not drive not move on forward on Sunday, Jan 30, 2022 afternoon, and alert about transmission overheating. After parking on the street, the car will not drive not move on forward or reverse. I checked the transmission fluid level, smelled burnt and it was not clear as usual. I towed the car to Vera Cadillac dealership. It took them 3 days to diagnose the transmission. They told me over the phone that the car did not move on forward and reverse, and that the transmission fluid looked burnt. So far nothing that I was not able to tell myself. After prodding the representative over the phone, I was able to obtain a check engine code, which happens to be a very generic one. They quoted me $3000 with an open tab for parts( they couldn't precise how much), or for $10000 for an SRTA rebuild from GM. KBB quotes transmission repairs for my car around $4000 to $5000, no more than that. I got estimates from transmissions workshops and all of them came about $5000 given the worst-case scenario. So I towed again my car out of there, for good and forever. I have been doing in the past all my scheduled maintenance in that dealership, but I will never go back there for anything. More

I am very satisfied with the service I all ways get from your service department. That's what I say when I recommended you for service the cars. your service department. That's what I say when I recommended you for service the cars. More

Pésimo costume service, falta de ética y respeto, no lo recomiendo, te tratan como que ellos fueran los dueños y tu el empleado. Un desastre recomiendo, te tratan como que ellos fueran los dueños y tu el empleado. Un desastre More

Very prompt and professional service. Every time I take my vehicle here for service it’s a good experience my vehicle here for service it’s a good experience More

Always helpful in understanding what I need and suggesting the best answer. For example I came in for a brake check with 32,400 miles. Some dealers would say “Sure, we’ll do a 4 wheel brake service suggesting the best answer. For example I came in for a brake check with 32,400 miles. Some dealers would say “Sure, we’ll do a 4 wheel brake service”. VERA told me that I had plenty of pad left front and rear and took care of a recall issue. Much appreciated. That’s why I service my car at VERA. More

My most recent visit. Service consultant was courteous and accommodating Loaner car system was poor at best and accommodating Loaner car system was poor at best More

Had a very pleasant experience from the beginning of my recall appointment. Customer service was Great from the first call. My tech. was the best Michael C. Made things so easy and complete, it wa recall appointment. Customer service was Great from the first call. My tech. was the best Michael C. Made things so easy and complete, it was truly a pleasure. All involved were top shelf. Thank you Marty More