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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,875 Reviews
Call Service Center (844) 517-0823
Today: 7:30 AM - 6:00 PM Open Now
View All Hours

2,875 Reviews of Vera Cadillac - Service Center

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February 14, 2024

Excellent service! !! Best team ever Great customer service, checked my car very carefully to ensure my family is safe when driving, love the coffee, snacks, and waiting More

by maisonavej
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Feb 14, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 14, 2024

Over diagnosed and over charge They tried to have me replace my calipers when they were fine More

by MRPUMPALOT
Recommend Dealer
No
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Feb 14, 2024 -

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Leo Pena Service Manager

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February 13, 2024

I did not have an appointment. They were very pleasant and took my vehicle right away. The time spent at the dealership was minimal More

by JMDIGNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 13, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

February 13, 2024

Had my car for a week before it was even looked at Why set appointment More

by PJO340
Recommend Dealer
No
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Feb 13, 2024 -

Vera Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

More
February 13, 2024

Amazing staff, very professional, polite and helpful I always recommend them to everybody Amazing experience More

by tonyvigoa7
Recommend Dealer
Yes
Employees Worked With
Anwar
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Feb 13, 2024 -

Vera Cadillac responded

Thank you, Tony, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

February 13, 2024

Amazing staff, very polite, friendly and professional team, I always recommend them to everybody, especially family and friends More

by tonyvigoa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anwar
Report | Print
Feb 14, 2024 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, Tony, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

February 13, 2024

Polite, professional The pick the car only One pick the car for the service and the second on brought it back. More

by MIKISHAHAF2011
Recommend Dealer
Yes
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Feb 14, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

February 12, 2024

Mike Crato did an excellent job keeping me informed about the repairs. He also made sure I had a rental vehicle. He stayed on top of the parts that were needed and made sure everything was right before relea More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Crato
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Feb 12, 2024 -

Vera Cadillac responded

Jeff, Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

February 11, 2024

Punctual valet, Alex made himself available right away, car returned quickly Very efficient and personal experience More

by vanisilber
Recommend Dealer
Yes
Employees Worked With
5
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Feb 11, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

February 11, 2024

Very good experience Service was very quick Mikell was super nice and very helpful Lounge was very comfortable Overall excellent experience with Mikell and Vera Cadillac service More

by Pierrecgelin
Recommend Dealer
Yes
Employees Worked With
Mikell
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Feb 11, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mikell and our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

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