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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,775 Reviews
Call Service Center (844) 517-0823

2,775 Reviews of Vera Cadillac - Service Center

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November 18, 2023

Very professional staff great experience and very knowledgeable staff .fast service and they explain everything. More

by cherylwatson8912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Cheryl, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

November 18, 2023

Driver was on time. Communicated well. Answered my questions appropriately and in a professional manner. More

by myrthajura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Report | Print
Nov 19, 2023 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

November 18, 2023

Excellent Awesome team at Vera Cadillac that demonstrates a lot of professionalism and meets costumers services expectations and beyond. Thank you for your great services and professionalism,, it's much appr More

by samkofitaleb
Recommend Dealer
Yes
Employees Worked With
Geovanny
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Nov 18, 2023 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

November 16, 2023

Eric Tellechea and his team at Vera Cadillac took great care of me and serviced my 22 Denali in record time. The service was great and extremely efficient. (As usual) Thank you, Eric & Vera! A job well don More

by williamegriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
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Nov 17, 2023 -

Vera Cadillac responded

Thank you, William! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

November 10, 2023

Vera is the most awesomely place to have your car serviced. They have such great customer service and they are very helpful to your needs. More

by Joyleonard45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reps.
Report | Print
Nov 11, 2023 -

Vera Cadillac responded

Joy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

October 25, 2023

FAST EFFICIENT FRIENDLY - NICHOLAS FROM SERVICE DEPARTMENT WAS VERY KNOWLEDGEABLE AND QUICK REPSONE THANK YOU VERY MUCH! More

by PAULINEPADRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICHOLAS AT VERA CADDILLAC SERVICE DEPT
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Oct 26, 2023 -

Vera Cadillac responded

Thank you, Pauline! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 21, 2023

Very efficient. Excellent service! Highly recommend. Went the extra mile and vacuumed and washed my car after completion of service. More

by BLONDIE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
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Oct 22, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Mikell and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

October 19, 2023

Advisors are great and very respectful. I would recommend Vera to friends and family. Very happy with my service. More

by devonjack0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

October 15, 2023

I sent a full report to Gabriella on September 26-2023 and was advised she would share this information with the manager… But to date I have not heard a word from anyone nor has my problem solved. Thank y More

by cecilechurchlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
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Oct 16, 2023 -

Vera Cadillac responded

Cecile, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gustavo Rodriguez Service Director

Oct 16, 2023 -

cecilechurchlady responded

How many times do I have to tell you… I have sent 2 email messages and 3 phone messages explaining this circumstance… as well as verbal complaints during the time this was taking place…why now am I getting attention? I wasn’t important before? Vera needs to address the words “customer service”… as we are the ones providing $$$ for salaries! Too little too late…

October 14, 2023

Very courteous, efficient & on time Eric my advisor was attentive & called with an update & when the car was ready More

by fisher kings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service
Report | Print
Oct 16, 2023 -

Vera Cadillac responded

It's great to hear that Eric and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

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