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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,814 Reviews

2,814 Reviews of Vera Cadillac - Service Center

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July 20, 2023

The service staff kept us up to date on our repair status and were efficient and professional! More

by Richardcaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal in service
Jul 21, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

July 20, 2023

Apoitment at 11:00, 20 min. job left 13:22, after I said I am on the brake from work and I must be out at 13:00 More

by plooto5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jul 24, 2023 -

Vera Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 436-3036 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 20, 2023

Great service team. . They pay attention to most of the details and respond and helpful More

by JMURRAY1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Jul 21, 2023 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

July 20, 2023

The time it ook for a tech to fine time to check my vehicle and repair it was to long according to the advisor that contacted me. More

by bishopwc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hodari Bazemore, Hodari Bazemore
Jul 21, 2023 -

Vera Cadillac responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gustavo Rodriguez Service Director

July 20, 2023

Best and reliable service, I fully recommend vera dealer for either buying a new car or just do service to your Cadillac More

by mreina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
Jul 21, 2023 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

July 18, 2023

Great Customer service all the time. Keep up the good work!!Edwin always ready to help More

by cmcabal1735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
Jul 18, 2023 -

Vera Cadillac responded

Thank you for your kind review. We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience with Edwin here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

July 18, 2023

Excellent service is always received. Being part of the Vera family is an excellent experience. Wont be going anywhere else as long as Gio Rubio and Yvette Breen are there! Thank you both More

by rpmlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio Rubio, Yvette Breen , Yvette Breen
Jul 19, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

July 17, 2023

Always kept informed. Service personnel are always courteous and helpful. They provide prompt comfortable door to door shuttle service. Car is always washed and vacuumed. More

by WYADAMS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in Service Department.
Jul 18, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

July 15, 2023

I always take my car to this dealership. I purchased my car there 13 years ago and they have maintained it . I have had several service members throughout the years, most really professional More

by marjiehester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
Jul 15, 2023 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We truly appreciate your business over the years. Thank you for choosing Vera Cadillac; we look forward to continuing to serve you for years to come. Experience The Vera Difference Gustavo Rodriguez Service Director

July 15, 2023

My service advisor Nestor Saurez did a good job taking care of me thank you More

by RULX Jerome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Nestor
Jul 16, 2023 -

Vera Cadillac responded

It's great to hear that Nestor was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

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