Vern Eide Ford Lincoln - Service Center

Outstanding customer service Working with Craig For service on our new Ford F-250 has been outstanding!! Hats off to the entire crew and Vern Eide Ford! Fast And friendly! Wouldn Working with Craig For service on our new Ford F-250 has been outstanding!! Hats off to the entire crew and Vern Eide Ford! Fast And friendly! Wouldn't go anywhere else! More

Excellent-friendl service for a customer just passing trough Had a check engine light come on and stopped in Mitchell. It was after hours so Used their on line appointment tool to get a 7:30 am appoint for the n Had a check engine light come on and stopped in Mitchell. It was after hours so Used their on line appointment tool to get a 7:30 am appoint for the next day. Received excellent service from Pam E - customer service and Andrew - technician. On the road and a happy customer by 9:00 AM More

Best Customer Care A Person Can Get! Seven years ago I purchased my 2010 F-150 truck at Vern Eide in Mitchell and have continued to go there for all service needs ever since. It's actual Seven years ago I purchased my 2010 F-150 truck at Vern Eide in Mitchell and have continued to go there for all service needs ever since. It's actually the ONLY place I'll go because of the trust I have for the service team there. Brian Reichelt takes the time to explain what is being done and gives all options if decisions need to be made. Recently, I needed to leave my truck there for a short time and Brian provided me with a new 2017 F-150 SuperCrew truck as a loaner vehicle! Trust goes both directions and I couldn't be more pleased with the care I get at Vern Eide! More

Friendly dealership, quick service My two boys and I were about an hour east of Mitchel SD, on our way to the Black Hills in our 2015 F150 XLT. The tonneau cover that I purchased ~2 yea My two boys and I were about an hour east of Mitchel SD, on our way to the Black Hills in our 2015 F150 XLT. The tonneau cover that I purchased ~2 years ago, suddenly decided that it wasn't going to stay closed anymore. After repeated attempts to fasten the velcro, it was apparent that we were going to need a new tonneau or our camping gear was going to get wet. Not a good start to our trip from WI. So I did a bit of googling, and after calling a few stores, we found that that no one had anything available on hand. When I called the Vern Eide dealership and spoke with Mike at the parts counter, he informed me that they did have one, and could install it right away. We stopped in, and met Tami Winter, who set everything up, and invited my boys, our dog, and myself into the waiting area. The technician Erik Kurth had to unload our camping gear, remove the original tonneau, install the new Truxeado tonneau, and reload our gear. This was all done in short order, and we were back on the road quickly! Although I could have purchased this same tonneau at home, and installed it myself for a savings, I was in a pinch, and a bit desperate. Overall the price was pretty good for a dealership, and the hospitality and service were excellent. More

Good customer service Tami met me as I arrived. Set up an appointment for service. When I returned, they were ready for me. Tami pointed out the customer lounge. The servic Tami met me as I arrived. Set up an appointment for service. When I returned, they were ready for me. Tami pointed out the customer lounge. The service was performed in a timely manner and I was on my way. More

Excellent caring service Our motor home broke down, had to be towed over 140 miles to Mitchell for service leaving part of family in small town to the west. Because not car re Our motor home broke down, had to be towed over 140 miles to Mitchell for service leaving part of family in small town to the west. Because not car rental place nearby, dealership loaned a car to travel west to pick up rest of family. They worked diligently trying to find problem and at end of second day had to order a part. Dealership welcomed us grandparents with 3 grandsons and went above & beyond to help us. We had been gone from Louisiana for 14 days and were ready to get home, boys back to their homes and husband almost out of meds. Decided we would buy a truck to get home and fly back up to get motor home when ready.. Les Neugebauer worked diligently to find a truck that my husband wanted and he did. He spent time talking to grands, showed husband everything about truck and gave cell # for an easy contact, we even swapped 'game recipes'. Les helped our grandsons unload items from our motor home that we needed to take home. Brian continually kept in touch with progress of motor home, was very compassionate, caring. Our disaster became a good experience thanks to Brian, Les and all the staff at this dealership. God bless them. More

Vern Eide does a fantastic job! They are wonderful to work with, from the service advisor Tami Winter to the technician Erik V. that worked on my vehicle. They make a very pleasant a They are wonderful to work with, from the service advisor Tami Winter to the technician Erik V. that worked on my vehicle. They make a very pleasant atmosphere. More

Automotive repair We were traveling on a Friday of a holiday weekend. We were about 20 miles east of Mitchell South Dakota on I90 when our engine light came on. We stop We were traveling on a Friday of a holiday weekend. We were about 20 miles east of Mitchell South Dakota on I90 when our engine light came on. We stopped at Vern Eide Ford to ask about the engine light . The service department was excellent they preformed the needed repairs and we were on the road in less than 2 hours. Thanks to the service advisor Pam and the tech Robert. More

Always amazing service. Brian Reichelt and Eric V in the service department do an outstanding job at Vern Eide Ford/Lincoln. They are very professional and ensure that all y Brian Reichelt and Eric V in the service department do an outstanding job at Vern Eide Ford/Lincoln. They are very professional and ensure that all your needs are met. Their customer service is amazing and the services performed are done correctly and efficiently. More

Very kind people and great service I used them for simple car wash and they treated me the same as if i bought a new truck. Thats one nice dealership inside and out I used them for simple car wash and they treated me the same as if i bought a new truck. Thats one nice dealership inside and out More