I met Jacob Nikolas from the Sales Department after
bringing my car in for servicing. We had spoken by phone earlier in the week. I hadn’t decided if I wanted to trade my car off, but knew the demand
bringing my car in for servicing. We had spoken by phone earlier in the week. I hadn’t decided if I wanted to trade my car off, but knew the demand was high everywhere for used cars. My car was appraised just in case I decided to trade my car off. There was only 1 Ford Escape on the lot at the time, as the others were being used as loaner cars, so I took it for a test drive. Jacob and I talked about the car as he and I drove it, and when we got back, I told him if I got another car, I didn’t want black leather seats. I would also like a SEL not SE model. He told me they had one that had everything I had asked for with tan seats, but it was loaned out and he could get it for me. He figured out the price I would owe on the car with my trade in and rebates, and I finally said okay. I met with Kelsey Hanson in the Finance Department to complete the transaction. Since the car wasn’t there, and it would need servicing when they got it back, I decided to pick it up on Friday after work. Jacob sent me a picture of the car on my phone so I could see it, and when I got there Friday, I looked for it on the lot. I met Jacob and we went straight to the car. We got in the car and he went over the dash and everything in the car. He had already set some items up for me already. We got my seat adjusted and took it for a ride. He told me to contact him anytime with questions on my car and he will help me. I have already called him on things and he is so patient with me and very knowledgeable on the car. I am blessed to know him and will recommend him to anyone who is looking for a car. You are lucky to have him working there in your Sales Department.