Vern Eide Ford Lincoln - Service Center

Johnson I brought my vehicle in for an issue I was having and not only did they not fix it and take forever todo so. They treated me like my business was not I brought my vehicle in for an issue I was having and not only did they not fix it and take forever todo so. They treated me like my business was not good enough for them. Brian Bruinsma the service "manager" actually got upset with me for coming back. Not only will I be bring my service somewhere else. I will be letting everyone I know how I was treated and posting a review everywhere I can to warn people of how HORRIBLE of a business this place is. More

Vacation glitch! Had a great experience with them after our car broke down during our trip. Customer service was great and they got us back on the road quickly! Had a great experience with them after our car broke down during our trip. Customer service was great and they got us back on the road quickly! More

My husband and I were were traveling across the country from Le Mars, Iowa (where he had completed a job) to Bend, Oregon (our home). Our diesel truck was giving us serious troubles, when we were fortunat from Le Mars, Iowa (where he had completed a job) to Bend, Oregon (our home). Our diesel truck was giving us serious troubles, when we were fortunate enough to break down in Mitchell, SD. We were given this dealership's name from the hotel, and from there we were taken care of. Brian in Service arranged towing, and while the truck was being looked at, we decided to take a walk in the lot and look at new trucks. We were greeted by Jordan, who was super friendly. He and Brad took us out on a couple test drives, ran numbers, etc, and sold us a new truck!!! Mike in Service ran a forklift to move all of the tools we had in the back of the old truck to the new one. Ben in Financing was a lot of fun too. All in all, I really enjoyed the whole experience. Everyone was so friendly, polite, helpful, and very appreciative. Lots of details were taken care of for us. I would definitely recommend making a big purchase like ours with this dealership!!!!! Thank you, we were very comfy on the drive home and the peace of mind was all worth it. More

Brian Reichelt was very helpful and helped us get our oil changed while we were in Mitchell. He keep in touch with us on the progress and the time while we were waiting. Very nice guy to visit with and had changed while we were in Mitchell. He keep in touch with us on the progress and the time while we were waiting. Very nice guy to visit with and had a great personality too!! We will continue to do business with him and the Vern Eide folks in Mitchell where we bought our new 2013 Lincoln. More

We were on our way home to Rapid City and our tail light was out. Stopped in the Ford Dealership and they not only had it fixed in 10 minutes, but there was no charge! We appreciated so much the hospitali was out. Stopped in the Ford Dealership and they not only had it fixed in 10 minutes, but there was no charge! We appreciated so much the hospitality! The service manager helped us and we are grateful! Would recommend them with a 5 star rating! More

I had to have another key for car and it needed to be programmed - was really excited and surprised my car washed. It was AWESOME!!! programmed - was really excited and surprised my car washed. It was AWESOME!!! More

I have had my car detailed a few times now at Vern Eide and I have ALWAYS been so satisfied with the service I received from Andrew and the quality of the work. The full detail on my car has always exceede and I have ALWAYS been so satisfied with the service I received from Andrew and the quality of the work. The full detail on my car has always exceeded my expectations. Andrew is helpful and my last detail, 10/16/2013, completed by Mike Baldwin was excellent as usually and all was explained to me. Very satisfied and will continue to keep my car in shape with Andrew and Mike. More

The service I received was above and beyond. I received an excellent description on what was preformed on my vehicle and what is needed to be done. I would recommended them to everybody for your vehicle n an excellent description on what was preformed on my vehicle and what is needed to be done. I would recommended them to everybody for your vehicle needs! More

I took my Lincoln MKS in to the shop yesterday because there was a squealing noise in the brake system when I turned the car. It turned out to be a rock, which was removed. Afterwards, my car was washed a there was a squealing noise in the brake system when I turned the car. It turned out to be a rock, which was removed. Afterwards, my car was washed and vacuumed. As always I was extremely satisfied with the quality of the work as well as with the service personnel. One of the reasons I bought my car at Vern Eide was because of the service department manager, Brian Reichelt, who has always been friendly, knowledgeable, trustworthy, and reliable when I needed work done on my cars. Yesterday was another example of the satisfaction I have come to expect from the folks at Vern Eide. There is no doubt that when I get ready to buy my next car, it will be from Vern Eide, and mainly because of Brian and the others there who treat me so well. More

Vern Eide Ford is the only service shop that I've taken my vehicles to in the last 21 years. Best employees in town! Friendly faces every time I come in the door. taken my vehicles to in the last 21 years. Best employees in town! Friendly faces every time I come in the door. More