Vern Eide Ford Lincoln - Service Center

Excellent Service Department My wife and I were traveling from Pennsylvania to Mitchell SDto visit our Son, and then head to the Badlands for some camping with our 20ft Travel tra My wife and I were traveling from Pennsylvania to Mitchell SDto visit our Son, and then head to the Badlands for some camping with our 20ft Travel trailer being pulled by our New 2018 Ford F150 2.7 Ecoboost Motor. As We exited the Interstate in Sioux City Iowa our F150 died in the intersection and would not restart for a few minutes, and continued to have problems related to the Auto Start Stop function, which should be disabled automatically when towing a trailer, As we approached Mitchell I called Vern Eide Ford and Spoke with Brian in service, and he said they were very busy, but if I could be here the next day at 8am they would scan the truck and try and find the problem. The next Day I was greeted by Adam in Service and he knew exactly what was wrong, and said they would have to reprogram the computer and we should be good to go. Well he was correct, he had us out in 45 mins and on our way. We would like to Thank Vern Eide for Exceptional Customer Service that they provided us !! More

Last minute Charging light came on while pulling a trailer on I90 with our Expedition. Limped into dealership at 4:55 pm. Pam and Erik went above and beyond to Charging light came on while pulling a trailer on I90 with our Expedition. Limped into dealership at 4:55 pm. Pam and Erik went above and beyond to locate and install an alternator for us very last minute. They had us on the road again in less than an hour and we were able to make it home to do chores. Service like that, 180 miles from home, is truly customer first. Thanks Jason More

Engine malfunction We went into to get car looked at. Can’t get it looked at for 3 days or so, so asked for a loaner car because we felt our car was not safe to drive. P We went into to get car looked at. Can’t get it looked at for 3 days or so, so asked for a loaner car because we felt our car was not safe to drive. Pam helped us out and we will await results More

Exceptional customer service Gary Thury was very friendly, helpful, and knowledgable. We had to get our vehicle in on short notice and he didn't let on at all if it was inconvenie Gary Thury was very friendly, helpful, and knowledgable. We had to get our vehicle in on short notice and he didn't let on at all if it was inconvenient to do so. I won't hesitate to call Gary again when we need service. More

Friendly and professional service Staff is professional and friendly. Very helpful and knowledgeable about products and services. Willing to go above and beyond to meet customer needs Staff is professional and friendly. Very helpful and knowledgeable about products and services. Willing to go above and beyond to meet customer needs for service and sales. More

service department If you are looking for service on your Ford or Lincoln (or any make for that matter) look no further than Verne Eide Ford in Mitchell. The hands on a If you are looking for service on your Ford or Lincoln (or any make for that matter) look no further than Verne Eide Ford in Mitchell. The hands on approach that you will experience here is by far the best I have found. When you get to the service department, you will find several service writers waiting to assist you with whatever is troubling your vehicle. It doesn't matter if it is a simple oil change or a complete transmission rebuild, these service writers have seen it. They are all great but I would search out Pam Engelland for First Class attention. Her attention to detail is amazing. You will get phone calls and kept in the loop throughout the process. As to the best Mechanic in the house, Ask for Eric van Everdingen . He always goes several steps beyond the expected. He always checks the vehicle over and advises me on things to pay attention to. Brian Reichelt has always been great to work with as well. In Sales, I have always received the best interaction and answers to my sales questions from Tyler Bier. I am a quite a bit older than Tyler and normally prefer an older salesperson but Tyler always treats me with respect and seems to be the most knowledgeable of the sales department. More

service Had a small issue with my Lincoln navigator and Brian Reichelt went above and beyond to get it in right away and problem solved..Thanks Brian .. To Had a small issue with my Lincoln navigator and Brian Reichelt went above and beyond to get it in right away and problem solved..Thanks Brian .. Tom Burdick More

Friendly, positive experiences Everyone here is nice, kind, and willing to help in any possible way. Anytime i need something done, its done in a timely manner. I wouldn't take my c Everyone here is nice, kind, and willing to help in any possible way. Anytime i need something done, its done in a timely manner. I wouldn't take my car anywhere else but here. I can trust that my vehicle will be done properly, and it's in good hands. More

Service above and beyond Gary Thury is an exceptional service representative. He’s professional, detail oriented, and very communicative. He kept us updated on our vehicles st Gary Thury is an exceptional service representative. He’s professional, detail oriented, and very communicative. He kept us updated on our vehicles status and spent the time required to explain without making it feel rushed. Personalized service definitely above and beyond! I would recommend working with Gary to all my family and friends. More