Vernon Auto Group - Service Center

The service was preformed quickly and cleanly. I had another pickup serviced yesterday at another location and they spilled old oil out of the filter. The old oil dripped on the floor of my barn. I had another pickup serviced yesterday at another location and they spilled old oil out of the filter. The old oil dripped on the floor of my barn. More

Service was fast, employees accommodating. Facility was clean, waiting area and restroom were spotless! Perfect. Facility was clean, waiting area and restroom were spotless! Perfect. More

I purchased a 2025 Chevy Equinox from Vernon Chevrolet (part of Vernon Auto Group) in October of 2024. By January, it already had a transmission fluid leak. The service department diagnosed this leak on J (part of Vernon Auto Group) in October of 2024. By January, it already had a transmission fluid leak. The service department diagnosed this leak on Jan. 17 and has done nothing to fix this problem ever since. Every time I contacted them, I was told "tomorrow" that GM Roadside Assistance would send me a loaner and pick up my vehicle for repairs. Tomorrow never came despite waiting all day at the house for this promise to be fulfilled. I contacted GM Customer Service on Jan. 31 and they called me today and said that they still haven't had a response to an email that they sent to this dealership. I informed them that I got tired of waiting for Vernon Chevrolet to fix this factory defect, so I took my car to a different dealership and traded it in. Very disappointed with the lack of response from Vernon Chevrolet and I'm glad that I no longer need to deal with this dealership! More

Great place to buy a new or used car or truck! Ford service department was fast to find the problem and had it repaired in no time! Ford service department was fast to find the problem and had it repaired in no time! More

Got me in and out in under an hour for an oil change. Great customer service! Great customer service! More

I had an awesome experience buying a vehicle from Derek and Vernon auto Group. Derek is the guy that you want to deal with if you want a vehicle from Vernon auto group. Thanks Derek and Vernon auto Group. Derek is the guy that you want to deal with if you want a vehicle from Vernon auto group. Thanks Derek More

Called NUMEROUS times to get service. Talked to the same person but he would not call me back. Poor business. Went elsewhere. Talked to the same person but he would not call me back. Poor business. Went elsewhere. More

I think this is the best Ram dealership in the United States, I have a 2019 Ram 3500 my engine blew up on the way from Oklahoma to California, lucky for me it happened in Vernon TX and the tow truck driv States, I have a 2019 Ram 3500 my engine blew up on the way from Oklahoma to California, lucky for me it happened in Vernon TX and the tow truck driver told me that Vernon Dodge was a great dealership, he was right on the money, I want to thank the service department Mark and Robert also the mechanic Josh I could not be happier with this dealership I highly recommend them too bad they are 1300 miles from my home in California. More

The Ford Service Department got my 2020 Ford Edge in quick twice this month! First an oil change and then a screen and software update issue. My car was picked up from my job and delivered back to me. C quick twice this month! First an oil change and then a screen and software update issue. My car was picked up from my job and delivered back to me. Chris set up both appointments and made pick up/delivery arrangements, and Mark jumped in and helped on my software issues. Very happy with the service and help from Ford Service! More

Chris is a great guy, but our truck has been in the shop since August 1, 2023 and they can't give us any answers as to when it will be fixed. Nor have they given us a loaner vehicle. We always try to shop since August 1, 2023 and they can't give us any answers as to when it will be fixed. Nor have they given us a loaner vehicle. We always try to shop local, but the service of this dealership is greatly lacking. They were very happy to sell us this truck back in 2020 but keeping the truck serviced is another story. More