
Vernon Chevrolet
Vernon, CT

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We bought our car at Carter and after four months noted that the car shook when putting on the brakes. We brought it in and found that it needed new rotors and brake pads. There was no haggling or pleadi that the car shook when putting on the brakes. We brought it in and found that it needed new rotors and brake pads. There was no haggling or pleading, They decided to fix the car at no charge to us. They wanted to make sure that we were satisfied and that we got the best car available. The work was done in a timely manner and when I returned at the time specified my car was waiting for me in the lot (they even washed it for me). They did a fine job on my brakes. This is a used car. I have never known a dealer to stand like this behind their products or be as friendly and helpful as they were. Ray, the service manager was especially helpful. He arranged for a ride home when it was determined that it would take a few hours to fix my car and offered to pick me up and bring me back (I live over 10 miles away). We had a very pleasant experience buying our car, but the service and commitment to customer service has made me a big fan. I am new to the state and have been looking for a dealer to work on my cars. I found the people at Carter Chevrolet (especially Ray) to be honest and people of integrity. I will be back for any maintenance that is needed and will look here first when I look to buy a car in the future. Carter was recommended to us by a friend, who told us that they have an excellent reputation. We are glad we followed their advice. Ray is a very funny man, his great personality really helped ease the stress and tension that I had when I arrived. They picked the right person to deal with the public. More
Very pleasant experience no pressure. Answered all questions and we were treated with respect. Everything was as expected when we arrived to pick up vehicle questions and we were treated with respect. Everything was as expected when we arrived to pick up vehicle More
I was in an accident that totaled my car leaving me with no choice but to look for another one. I quickly went to the internet and knew i wanted another chevrolet and began what turned out to be an easy pro no choice but to look for another one. I quickly went to the internet and knew i wanted another chevrolet and began what turned out to be an easy process - after i found what i thought i wanted i recieved an email for carter and went in to look and test drive and found yet another car of my dreams to replace the one i lost, this is when i met jimmy Fuska who was not only knowledgable but very kind and understanding when i told him my price range and that i was nervous about getting back into car payments. I have no regrets ever about going to carter chevrolet or dealing with Mr.Fuska , infact years down the line i hope to return If i or my family should need to a vehicle. I give a thumbs up, a very heart felt thank you and the highest rating possible ( in my book a 10). More
I recently purchased a 2013 Chevy Cruze from Ron Sloan at Carter Chevrolet. He was excellent!!!!! He knew everything about the vehicle and was able to answer any question I had. Lou Martin was also great and Carter Chevrolet. He was excellent!!!!! He knew everything about the vehicle and was able to answer any question I had. Lou Martin was also great and made the car buying process easy and enjoyable. I would absolutely recommend this dealership. Thank you for everything! More
Just for an oil change ,, mr. Maher made me feel like home.. Very courteous , kind and professional .. The service it's fast without sacrifice quality.. Definitely I recommend Carter Chevrolet .. home.. Very courteous , kind and professional .. The service it's fast without sacrifice quality.. Definitely I recommend Carter Chevrolet .. More
Excellent service, Ray at Service gets things fixed right away, he is very personable and I appreciate the rental car and the car being fixed on the same day. Carter Chevrolet is excellent and they take care away, he is very personable and I appreciate the rental car and the car being fixed on the same day. Carter Chevrolet is excellent and they take care of my car repairs always :) thank you I appreciate all of you at Carter Chevrolet :) More
My recent purchase of a 2013 chevrolet equinox was a very pleasurable experience. This was the direct result of the work provided by Jimmy Fuska. Jimmy was friendly, knowledgeable and extremely helpful. Lou pleasurable experience. This was the direct result of the work provided by Jimmy Fuska. Jimmy was friendly, knowledgeable and extremely helpful. Lou Martin was also very helpful .I highly recommend Carter Chevrolet to anyone.My future service needs will be at this dealership. More
I think that the survey scale is too limiting for me to effectively convey our experience at Carter Chevrolet. Andrew was informative and kind. Though it was my father that was in the market for a new vehi effectively convey our experience at Carter Chevrolet. Andrew was informative and kind. Though it was my father that was in the market for a new vehicle, he addressed my questions just as if I were purchasing the vehicle. Normally, I go into dealerships expecting the absolutely worse, but we received honesty and no sales pressure from Andrew. I can't believe that I have lived in Manchester practically all my life and was clueless to this hidden gem, a honest, knowledgeable, and courteous staff. I look forward to purchasing a vehicle for myself in the future. Thanks A. Repay! E. Crafsic/V. Dawson More
Wanted to thank Ray for providing me with great service because he went above and beyond by getting my repair warrantied by another service provider. because he went above and beyond by getting my repair warrantied by another service provider. More
First new car at 52 yrs old, the whole experience was awesome! Salesmen were able to make what i thought was going to be a terrifying experience, easy and comfortable, will recommend dealership to friend awesome! Salesmen were able to make what i thought was going to be a terrifying experience, easy and comfortable, will recommend dealership to friends and family!! And i love my new Chevy Spark!!!! More