Vernon Chevrolet

Carter Chevrolet has a very nice and attentive sales team. The vehicle pricing is up front and honest. I purchased a Chevrolet Certified used vehicle and I'm very comfortable with my purchase and the team. The vehicle pricing is up front and honest. I purchased a Chevrolet Certified used vehicle and I'm very comfortable with my purchase and the vehicle itself. I give Carter Chevrolet high marks. It has been a pleasure to work with professionals. More

My new Chevrolet Malibu purchase experience was very simple and relaxing in the fact that Mark Cross paid close attention to me and really made every thing go so smooth,He gave me a tour of the dealersh simple and relaxing in the fact that Mark Cross paid close attention to me and really made every thing go so smooth,He gave me a tour of the dealership,the service area and the auto body repair facility,I was quite impressed by it's size. He also came out to the car and went over some of the features on the steering wheel buttons,the radio too.I am very pleased with the car and thank you Mark for making my purchase enjoyable! More

I have purchased a dozen cars for myself personally and for my company over the past 10 years. Working with Carter and the entire team was the best buying experience I have had to date. for my company over the past 10 years. Working with Carter and the entire team was the best buying experience I have had to date. More

I had been looking for a new Silverado for awhile. Mark Cross was the first salesman, to take the time to understand what I was looking for AND had the knowledge to fully explain the options on the vehicle Cross was the first salesman, to take the time to understand what I was looking for AND had the knowledge to fully explain the options on the vehicle that I was buying, he really knew the vehicle. Mark took the sale past the normal "hurry up and buy this truck" to a more relaxed level, because of that I probably made the decision to buy faster. He never bothered me on the phone or with redundant emails, which I appreciate, because my work schedule is hectic enough. I also appreciated the time that Lou Martin took with my wife and I when were completing the deal, he explained all the finance options. He was very candid about what options were a good idea for our situation and which items would hurt more than help us. Great experience with Mark Cross and Carter Chevrolet. More

Great salesman,great dealership. Working with Carter Great salesman,great dealership. Working with Carter Chevrolet Jimmie was a very good experience. Mr Fuska is a ture professional and awonderful Great salesman,great dealership. Working with Carter Chevrolet Jimmie was a very good experience. Mr Fuska is a ture professional and awonderful person. They have my business as long as there is cars to buy. More

I trust Carter Chevrolet for my service needs, 4 purchases and counting! Amanda Smith has always been most pleasant and keeps me informed on all aspects of service. She calls me with any and all ser purchases and counting! Amanda Smith has always been most pleasant and keeps me informed on all aspects of service. She calls me with any and all service related questions and quotes, before proceeding. Thanks again, Amanda More

While we needed a second car for me and my three children Kate and Lisa worked with us. The kids love the car. I was disappointed when we only got one key at delivery. Then Kate called and said they found Kate and Lisa worked with us. The kids love the car. I was disappointed when we only got one key at delivery. Then Kate called and said they found a second key. I drove ten miles down and was told the key was to another car. Now the check engine light is on and I asked service to check the problem. I was informed I would have to go across town, which I did and was told the car would not be looked at for a week. I hope there is no damage to the car. Since we just got the car I plan on not paying for any repairs or work done on the car. More

I am always happy and completely satisfied when I need help in keeping my car in top shape. They make me feel that they care as much as I do in keeping my car in good running condition. In fact, they keep help in keeping my car in top shape. They make me feel that they care as much as I do in keeping my car in good running condition. In fact, they keep asking me if I want to buy another car that is newer and trade this one in and I always tell them , "No Way" I am in love with Mazda Protege, almost as much as I love my wife for 25 years, I will never trade her in either. However, we are going to buy a car in the spring and have every intention on going to our Mazda dealer in Manchester to do some shopping. Thank you for being so great! More

Overall the purchasing experience was very good. Upon taking delivery small nicks were noted on the spoiler to be repaired or replaced when dealer purchased accessories were to be installed at a later da taking delivery small nicks were noted on the spoiler to be repaired or replaced when dealer purchased accessories were to be installed at a later date because of availability of service department schedule. During this scheduled appointment the service tech damaged the right front rim by hitting the rim on the lift. The service manager notified me and said there would be one more day delay for the return of the vehicle so they could order a new rim. When the vehicle was returned the original scheduled work was completed along with the rim, the spoiler was not replaced to be scheduled at another time because a new spoiler had to be ordered. To smooth things over the service manager said I would get free detailing because of the inconvenience I was caused. After recently reviewing the paperwork received from the service department, I noted the service order stated that the customer reported the damage to the rim; in my mind this implies that I caused the damage not the dealership. Additionally the paperwork states the rim was repaired not replaced which makes me question the integrity of the service department. Which was confirmed when I was cleaning the vehicles rims I found overspray in the inside of the rim which made me review the service paperwork in the first place. I will be scheduling an appointment for the repair of the spoiler and additional warranty work that needs to be completed; at that time I will deal with the dealership on the concern I have with the repair of the rim and how misleading the paperwork was done. More

Both Casey and John have provided exceptional service. I had my new Cruze for 10 days when someone side swiped me on Main Street in Hartford, but now my auto looks as good as new. Casey always sees that my had my new Cruze for 10 days when someone side swiped me on Main Street in Hartford, but now my auto looks as good as new. Casey always sees that my needs are met timewise so it was not a big inconvenience bringing my car in for body work and getting it back when she advised that I would. I highly recommend Carters and that is why I drive in from West Hartford for all my auto needs. I have been a customer since I began driving and would not think of going elsewhere. Satisfaction guaranteed is quite appropriate for Carters. Keep up the good work! More