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Vernon Chevrolet
Vernon, CT
661 Reviews
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Showing 205 service reviews
August 08, 2024
I went in for an oil change filter and an air filter yesterday. I thought I was done climbing under vehicles. and changing my own oil. BUT for $213.99 for an oil change and filter. I'll do it myself. I yesterday. I thought I was done climbing under vehicles. and changing my own oil. BUT for $213.99 for an oil change and filter. I'll do it myself. I WON'T BE BACK EVER!! More
by petez1957
June 20, 2024
The absolute worst mechanical service on the planet, couldn't even change plugs and wires correctly, what a bunch of clowns, stay far away from Vernon Chevrolet, they are the most dishonest, unprofessio couldn't even change plugs and wires correctly, what a bunch of clowns, stay far away from Vernon Chevrolet, they are the most dishonest, unprofessional, untrained staff on the planet. They will overcharge for incompetent, shorty services, never will I utilize this dealership or refer them to anyone. I will encourage anyone thinking of having work done here to look elsewhere More
by Gouldp63
Employees Worked With
Manager Chris, Sara Martin, John Larrabee, Peter Larsons
September 16, 2020
THE WORST incompentant liars I ever met. my 2016 truck has had 7 brake jobs in 60 days and still is not fixed, thay have had the truck longer than i have, Dist manager screaming at me on the phone tellin has had 7 brake jobs in 60 days and still is not fixed, thay have had the truck longer than i have, Dist manager screaming at me on the phone telling me I can t speak. SCREAMING. absolutely a disgraceful operation. Forced us to take back an unrepaired truck with faulty brakes, threatened us with pure hostility as if we did something wrong More
by dan
Employees Worked With
Other Employees :
Peter Larsen, Paul Koldras, Rick Skovich, Brenda Verardi
March 25, 2019
Going Downhill Started to come here after I realized that Scranton Motors was unable to properly service my vehicle. Start out OK. Over time, however, they began mis Started to come here after I realized that Scranton Motors was unable to properly service my vehicle. Start out OK. Over time, however, they began misdiagnosing and missing issues. Last straw: One of their repairs failed. I returned to have them look at it and they were unable to diagnose the issue (at this time, I didn't know it was the previously repaired item). 5 months later, they finally figured out it was the item they previously repaired. In addition to not providing any warranty on this repair, THEY BLAMED ME (!) for the problem. The original repair should not have failed so quickly, but given that it did, they should have diagnosed and corrected it earlier. I won't be back. Still better than Scranton motors though! More
by Car12756890
Employees Worked With
All service department employees.
March 04, 2018
Great customer service Purchase my Chevy Cruz hatchback at Carter Chevrolet Mark cross sold me the car he was very good at let me know all the bells and whistles of the car Purchase my Chevy Cruz hatchback at Carter Chevrolet Mark cross sold me the car he was very good at let me know all the bells and whistles of the car I can go in at any time and he’s very courteous and at the customer service when I bring my car in to be serviced they are very courteous and very helpful with any questions that I may have More
by Lbacci59
Employees Worked With
Mark Cross, Amanda Smith
January 23, 2018
Happy with my service The service advisor I had (it was a man not Danielle Gallup on the invoice - I assume she was the person I spoke to when I made my appointment) was ve The service advisor I had (it was a man not Danielle Gallup on the invoice - I assume she was the person I spoke to when I made my appointment) was very helpful. I also had a question how to best get heat to the backseat. He had a technician talk to me to explain how best (setting and strength of blower) to get heat to the backseat (during the cold snap passengers in the backseat complained that there was only minimal heat coming through the back vent). After completing the service requested for the appointment, he asked if I wanted to have a car washed (1st time that ever happened). And when I went to pay my bill, the women processing my payment she asked if I was VIP Service Club member, I told her no and she gave me a card for a free oil change after 5 oil changes. The little things that the staff do there, matters. More
by noname
Employees Worked With
Rick Skovich
January 08, 2018
Oil change I like the new location and set up the dealership has. I got to see my sales man, who sold me my car. It was very nice to see him . I like the new location and set up the dealership has. I got to see my sales man, who sold me my car. It was very nice to see him . More
by Lynne
Employees Worked With
January 07, 2018
Excellent dealer Always personable and professional. This is the second vehicle I have purchased from them and the salesmen are fair and the service people are excell Always personable and professional. This is the second vehicle I have purchased from them and the salesmen are fair and the service people are excellent. I Highly recommend Carter Chevrolet More
by Dave
Employees Worked With
Amanda Smith
December 06, 2017
Great Service I was in and out in under an hour. The new building is very nice and they have a good size waiting area where I could plug in and get some work done w I was in and out in under an hour. The new building is very nice and they have a good size waiting area where I could plug in and get some work done while I waited. Always pleased with the service! Thanks! More
by Laura K.
Employees Worked With
Rick Skovich
December 02, 2017
excellence As always the people go out of their way to meet all your needs at the dealership. They are truly a competent and professional group that I would hig As always the people go out of their way to meet all your needs at the dealership. They are truly a competent and professional group that I would highly recommend. More
by Joe silverado
Employees Worked With
Amanda Smith, Brenda Verardi
