Vernon Volkswagen

I recently purchased a brand new VW Tiguan from Vernon VW, and this unfortunately was one the worst car buying experiences ever! Steve, the sales representative, lost some of my paperwork during the sales VW, and this unfortunately was one the worst car buying experiences ever! Steve, the sales representative, lost some of my paperwork during the sales process and then asked me to submit the paperwork again - while I was on vacation out of the state. Not even sure how this was possible since signing the paperwork took well over 3 hours to complete. Not once did they offer to show me the vehicle during this time, or even test drive it prior to signing all of the required documents. Luckily I have driven another Tiguan prior to this, so I knew what to expect for the performance of this vehicle. I just never expected to find damages to the vehicle. Within less than a minute of seeing the vehicle I found 2 scratches on each of the front fenders. Steve's response was to have me come back and have his "detailer' take a look at what they can do for me. I live over 2 hours round trip from this dealership so this was a terrible option. There honestly shouldn't have been any scratches on the vehicle at all especially considering this vehicle was brand new. On my way home from picking up the vehicle, I found another scratch from the person who cleaned the car - they pulled the wiper blade arm straight up, and scratched the hood. So actually 3 scratches were found on the vehicle. I drove it straight home and detailed the vehicle myself and then found an imperfection on one of the wheels. Steve apparently asked his manager if they could do anything about this wheel. The manager never responded to me directly - he must really care about the customer experience. Per Steve he was unwilling to assist at all, stating that I could have caused this damage and there was no way to tell. I absolutely know this was caused either by the dealership, or during the transportation process. Not myself! They only care that they show no blame. If you are looking to purchase a vehicle I suggest that you look at your other options at a dealership who will treat you better than them. I had a down payment on another vehicle at another VW dealership and I truly wish I went there instead of dealing with this headache afterwards! More

Very impressed with the sales staff. These guys were straight-shooters, patient, accommodating and knowledgeable. I would recommend them to anyone looking for a VW. These guys were straight-shooters, patient, accommodating and knowledgeable. I would recommend them to anyone looking for a VW. More

My wife has been looking for a car for a while. She went to many dealerships and was getting the same cheap salesman tactics that people often experience when shopping for a new car; which was a so She went to many dealerships and was getting the same cheap salesman tactics that people often experience when shopping for a new car; which was a someone trying to push a particular car for her to buy as opposed to the car she actually wanted. Going to Volkswagen Vernon, we had a great experience with Angel Rivera. He put my wife in the car SHE wanted and absolutely loved. He listened to what she wanted and made it happen all within her budget. No cheap salesman tactics. Just a Super down to earth guy who cares for his customers. If you are in the market for a new car, go see Angel Rivera at Volkswagen Vernon. He will make your car buying process smooth, painless, and pleasant guaranteed!! -Gabriel Garmendia More

I would stand clear of this dealership. This place is really slimy. They do the old bait and switch on you. They get your hopes up and make false promises to you! AVOID at all costs. If i c This place is really slimy. They do the old bait and switch on you. They get your hopes up and make false promises to you! AVOID at all costs. If i could give them 0 stars I will! More

My car went in to get a repair. I was told it would be ready in 2-3 days and that they ordered the part. In 2-3 days, it wasn’t ready, but they told me it would be ready the next day. This happened 5 more ready in 2-3 days and that they ordered the part. In 2-3 days, it wasn’t ready, but they told me it would be ready the next day. This happened 5 more times over the next 2 and a half weeks while my car was getting repaired. Every time I’d call, they’d tell me it would be ready the next day. The manager did reach out to tell me that one of the part was faulty which delayed the car being repair and that they wouldn’t charge me for the faulty part. When the car was finally finished and I went to pick it up, not only was I charged for both the faulty part and its replacement, but the car also had 3 new issues. They tried to tell me the car went in with those issues. Two mechanics who specialize in VW’s have confirmed the new issues are most likely from the repair being done wrong. I’m still trying to get in touch with the service manager so they can fix these issues. To their credit, they did offer me a discount for the repair taking so long, though I haven’t saved any money since the discount came out to less than the cost of the faulty part they charged me for. More

I was desperate for a vehicle after a horrid experience with Carvana. I was able to chat with the dealer via online chat and text and found a 2018 VW Tiguan that I liked. Everyone was very easy to talk wit with Carvana. I was able to chat with the dealer via online chat and text and found a 2018 VW Tiguan that I liked. Everyone was very easy to talk with and had the vehicle waiting for me when I arrived to test drive. Only a couple days later I was back to purchase the vehicle and it was pain free and very upfront. Tom and Jed were my main contacts and were very helpful and accommodating during this difficult time for dealerships with next to no inventory. I was pleasantly surprised that when I inquired about any dealership market adjustments, they said they were not doing that. Other dealerships were inflating prices by $3000. An overall fantastic experience! More

The evening of test driving, getting finance/ lease quotes and learning about the Tiguan and Cross Sport, with Tom, was flawless. It was a difficult decision until we sat in the 2022 Tiguan SE-R. That quotes and learning about the Tiguan and Cross Sport, with Tom, was flawless. It was a difficult decision until we sat in the 2022 Tiguan SE-R. That was the one. It has everything we need, want and more. We were excited to go back the next day to finalize the purchase. Pulling into the parking lot seeing the gorgeous white on black car waiting for us was such a great feeling- until walking over to it. Seeing how dirty it was with water marks all over the windows was disheartening. However, Tom promptly greeted us and thoroughly went through the Tiguan’s features and infotainment system. While it was a lot of information to take in, his presentation really showed how much advanced technology the vehicle comes with. In the business office we were given an incorrect registration, pitched an over priced extended warranty and contacted days later that we never signed the loan agreement. When we returned to the dealership and spoke with Pete, the general manager, he genuinely did all he could to right the wrongs. His response to our mixed experience is the reason for a 4-star rating instead of three. More