Veterans Ford Tampa

I called to inquire about a specific type of vehicle we needed. Jerrod was not only able to help me find it, he made sure to walk me through the whole process, taking time to explain me everything. He was needed. Jerrod was not only able to help me find it, he made sure to walk me through the whole process, taking time to explain me everything. He was very professional, friendly and understanding. He stay with me until the end to make sure I understood everything. More

The staff is professional but internally they don’t treat each other kindly. Our sales rep was amazing but we couldn’t help but notice how management seemed to be barking orders at the lower staff. Felt very each other kindly. Our sales rep was amazing but we couldn’t help but notice how management seemed to be barking orders at the lower staff. Felt very humiliating for them. Our experience was ok, the people who worked with us directly from finance and management were professional and to the point. More

Excellent experience worked hard to find us the right set up for my first ever ride in my name^_^ Over the moon to be part of the Bronco Babe club<3 up for my first ever ride in my name^_^ Over the moon to be part of the Bronco Babe club<3 More

Ref: Excellent Customer Service To: Veterans Ford 7201 W Linebaugh Ave, Tampa, FL 33625 Attn: Blake Willmore Date: June 9, 2023 Dear Veterans Ford Staff and Management, This is a lett 7201 W Linebaugh Ave, Tampa, FL 33625 Attn: Blake Willmore Date: June 9, 2023 Dear Veterans Ford Staff and Management, This is a letter noting the power of excellent customer service. We had been shopping for a Lexus RX350 or RX350L, specifically the Moroccan Red exterior, for the last week or more. The color is a rare find in the Lexus lineup, but your dealership happen to have just what we were looking for on your lot. We reached out on the internet for some correspondence. Blake was the salesperson who answered our questions from the beginning. From the very start, he always had a “can do attitude” and not once did he say no to any of our inquiries. We asked for a price drop and told him the price that we needed the vehicle to come in at for us to make the purchase. Within about an hour he comes back to us with both requests met. We were ready to move forward with the purchase when an 2021 RX350L was found for around the same price, with about 6K less miles and a few other amenities. Even with Blake’s excellent customer service, it was hard to walk away from what seemed to be a better deal for the same amount of money. The RX350L had 2nd row captain’s chairs, 3rd row seating, 6K less miles, for the same price. It would have been crazy to pass this vehicle up. So we negotiated with the salesman, at a Miami dealership no less, about the price and got it to where we wanted to make the purchase. The salesman asked for our Georgia address to get the proper tag, title, sales tax information, etc., and said he would get back to us with an affirmative price once things were calculated. Within a couple of hours, he came back with a price in line with the offer from Veteran’s Ford. We accepted and asked him to begin the process of purchasing the vehicle. Then about 3 to 4 hours later we got a call from someone else at the dealership stating the price had changed to about $300 additional because the tax and tag calculation was just an estimation before and now this is the final number. We informed them that we asked specifically for the final numbers before and were told our offer was the final number. We kept getting the excuse that it was an estimate because it had not been run through finance. That was not our problem when we told you exactly what we needed. We asked to speak to management, but they were not any more helpful as they pushed the same narrative. The previous price was an estimate. We even overheard one salesperson say “we are not going to eat that cost” during the conversation. At this point, I said let’s go back to Blake at Veteran’s Ford and buy that vehicle. Three hundred dollars did not make or break the deal (we could have willingly paid that), but poor customer service sealed their fate. Why buy from someone who made us feel they were trying to nickel and dime us to death, whereas Blake was always straight up with us and met everyone of our inquiries, demands, requests. Blake is very attentive, personable, and professional. His customer service acumen is top notch. He is an asset to Veteran’s Ford and needs to be recognized. Thus, we are writing this letter on his behalf Blake Willmore, keep up the great work. If you have our next vehicle, we will definitely give you 1st dibs! And financing was actually pleasant to work with as well. Sincerely, Veloris & Keith (Dacula, Ga.) P.S. We love the car! That Moroccan Red looks so good and everything about it is so smooth. More

Wow! What can I say! Sean, Jason, Hannah, Mark and Blake we absolutely fabulous! This is hands down the best transaction I have ever had buying a vehicle. What can I say! Sean, Jason, Hannah, Mark and Blake we absolutely fabulous! This is hands down the best transaction I have ever had buying a vehicle. This team was honest, straight forward and very easy to work with. No high pressure. I knew the numbers as I walked in the door and nothing was hidden from me when we arrived. We traveled all the way from the East Coast three hours away to purchase this car! Buy your next Ford at Veterans Ford! More

I purchased a 2015 Volvo in April. This SUV was purchased to add to my fleet of limousines. On the way home the dash board started flickering. Today is July 27. I’ve made three payme This SUV was purchased to add to my fleet of limousines. On the way home the dash board started flickering. Today is July 27. I’ve made three payments and also put down a down payment. I’ve kept insurance on the car. I’ve lost thousands of dollars not having the car in my fleet. I hear week after week I’ll have an answer by Friday. I spoke with Lorenzo Peña after several texts and phone calls to all involved. Going on month 4 and still no car. No compensation. No apologies. Nothing. Just waiting on Friday once again to have no feed back. No car. No compensation. Nothing. I hope to have this review edited with some type of compensation. As a business owner myself if my clients are not happy I would go above and beyond to change the situation. There are many areas and web sites to write a review. I hope the owner will step up to the plate and correct this situation to edit my future reviews ! Kim M More

I bought a nice car from Veterans last year but the service they offer is terrible. I went to have a tire replaced because I purchased road hazard and the best warranty package they had. When I took my service they offer is terrible. I went to have a tire replaced because I purchased road hazard and the best warranty package they had. When I took my car in,, I told the service advisor, I had plugged the tire in the side wall and it needed to be replaced. I ubered home because they said it woukd take 5 hours. Had a family member drop me off to get my car several hours later and It was returned to me with a patch in the side wall and the existing plug I had put in it. So, had to argue with svc department before they admitted my tire should've been replaced. When I got my car back with the new didn't even have a valve stem cover. My cars a 2020 Explorer limited. It was there for 2 days for the tire and It has 2 recalls, one for safety. Noone even mentioned it. I wasted a ton of money buying the warranty and lost an entire day of work. Veterans ford service department is not worth your time and effort. The service departments disregard for its customers safety is inacceptable and the tremendous effort the GM and Sales Manager put into resolving my issue was met by a group of service people that simply do nor care. :-( They had me go to uhaul for a hitch scheduled by ford and then said I had to go after uhaul for damage caused to my car but the paperwork was under their name. There has been no attempt to compensate me properly. More

Nicole Lallier is the best of the bestShe is hardworking and extremely dedicated young lady and extremely dedicated young lady More