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141 Reviews of Veterans Ford Tampa - Service Center
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May 09, 2017
Service Department needs to work on communication I dropped off my truck at 8 am with the assurance that it was a 1/2 day repair. When I heard nothing by 4pm, I called to see what was going on. I was I dropped off my truck at 8 am with the assurance that it was a 1/2 day repair. When I heard nothing by 4pm, I called to see what was going on. I was passed around to two different people and put on hold for over 10 minutes while they were trying to figure out what the status was on my truck. Finally they admitted that they hadn't even started on it and it would be ready in an hour. When I questioned why I hadn't been contacted to let me know what was going on, I was told that it was just one of those days... When we arrived to pick up my truck, they couldn't get their check approval machine to work and I waited another 15 minutes. After all that, I got in my truck and the warning light was still on. They hadn't even double checked it to see that all the repairs had been completed properly. They took my truck back in and fixed it so by now it was well past 6:30 pm. I complained to the manager and he explained that they were so busy and short-handed. I asked him why he didn't let us know that it was a busy day for repairs (we would have rescheduled) and he had no answer for that. We had plans to go out that night, hired a baby-sitter but by the time we got home it was so late we had to cancel our plans (but still pay the baby-sitter). We were contacted by the customer service department to find out how our service had been and I explained everything to her but no accommodations were offered, not even a call from the manager to apologize. More
by AMCS
Employees Worked With
Cara Marquis
April 19, 2017
Horrible Customer Service! I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my c I had to schedule my service appointment with the service manager because after a week of leaving messages for my service advisor no one returned my call. Made arrangements with the service manager to have my vehicle dropped off the night before my appointment date so it can be done first thing in the morning. I was told it would only take an hour to complete the job, but when I called at noon to pick up my vehicle it wasn't even looked at yet! Spoke to the service manager and he tried to put the blame on me saying he was sorry I misunderstood him! I picked up my vehicle at 3pm when it should have been ready at 9:30am. The service was covered by the dealership because it was the third time with the same issue and when I picked it up they wanted me to pay a $56 deductible! Really?!? I lost a day of work and was waiting around all day for something that should have taken and hour and you want to charge me?!? This was not the first time I had issues with the service department. The previous time I was there, to have my dashboard screen replaced they cracked the console around the dashboard screen and they tried to tell me it was there when it brought it in! I will never go back to this dealership, I've given them way too many chances and they have failed miserably! More
by Diane A
Employees Worked With
Brian Zeigler, Cara Marquis
April 04, 2017
Above and Beyond Brian Ziegler and "Radio Brian" did an in depth review of what was wrong with my Sync system. It took a few hours to do so and although I did not like Brian Ziegler and "Radio Brian" did an in depth review of what was wrong with my Sync system. It took a few hours to do so and although I did not like the results that they found, they did not charge me for doing the diagnosis (which I understand is quite expensive). They were very thorough and super polite about it and seem to be willing to help me lobby with Ford to help get the problem fixed. The Service Team at Veterans Ford are always super polite and willing to help. I have confidence in their abilities More
by wadsworth1
Employees Worked With
Brian Ziegler
March 28, 2017
Cara is a pleasure to deal with on service work Cara is always pleasant and does everything to solve your service needs. She has alwayts strived to make sure the work is done properly and in a time Cara is always pleasant and does everything to solve your service needs. She has alwayts strived to make sure the work is done properly and in a timely manner. More
by Dave 48
Employees Worked With
Cara Marquis
February 16, 2017
No service appointment for 5 days Go to this dealer for a service on my F-150 from new port richey because I bought the car here. But got in the door @ 11:00Am to get a service no serv Go to this dealer for a service on my F-150 from new port richey because I bought the car here. But got in the door @ 11:00Am to get a service no service times today Serviceperson said next week. With a dealer this big you should think you could go and get a basic service anytime!!! time to find another dealer More
by MasterSDK
Employees Worked With
Travis Tilwick
February 22, 2016
Good service Dropped truck for oil change and left. Had to come back early and Veterans quickly got to it and got me out the door. On a weekend. Thanks. Dropped truck for oil change and left. Had to come back early and Veterans quickly got to it and got me out the door. On a weekend. Thanks. More
by LittleBlueTruck
Employees Worked With
Don't remember, Harold Reedman
February 21, 2016
Your service dept is the BEST in Tampa Bay Area The SERVICE Department at Vetetans Ford is AMAZING and is of such a high quality wit nweds of my car...Personal contact with the employees makes the The SERVICE Department at Vetetans Ford is AMAZING and is of such a high quality wit nweds of my car...Personal contact with the employees makes the experience of taking A car to dealership for service Great........ More
by Cece williams
Employees Worked With
Travis. ...Kiera
February 19, 2016
Quick service Taken right away for oil change Service advisor Lorenzo Pena was very prompt and professional When paid the cashier never said a word kept talking Taken right away for oil change Service advisor Lorenzo Pena was very prompt and professional When paid the cashier never said a word kept talking to other cashier- just took money & gave receipt - never said thank you - could have been more polite But service Dept did work quickly and well & would definitely return More
by Tampa80
Employees Worked With
Lorenzo Pena
February 01, 2016
Fast oil change The overall process was quick and easy. And while I was waiting I got some work done in the quiet waiting area and thanks to the free wifi The overall process was quick and easy. And while I was waiting I got some work done in the quiet waiting area and thanks to the free wifi More
by Mode336
Employees Worked With
I don't remember
January 26, 2016
Service Department My repair was done quickly and accurately. The car was serviced at the scheduled time and I was kept abreast of the repair. I highly recommend this My repair was done quickly and accurately. The car was serviced at the scheduled time and I was kept abreast of the repair. I highly recommend this dealership for your car repairs. More
by rruscetta
Employees Worked With
Travis
