Vic Bailey Mazda Subaru

This place deserves 0 stars! I went here based on recommendations from my coworkers and had the worst customer service experience with the service department. Came in for an oil change, tire rotation and alignment and I wanted to get an estimate for some front end damage to the car. When I arrived, I was yold the body shop charges $200 just to look at the car. Forget that! Then my service expert came out accusing me of taking my car somewhere sketchy for the previous oil change because the plug was stripped (they could see from the window sticker that another Mazda dealer did the maintenance). On top of all that negativity, when I got home, the under-carraige of the car was hanging off. When I took it to the local shop up the road, they said the bolts holding it on had been removed! They were just mysteriously GONE....I tried calling the service managet at Vic Bailey about this and got 0 response. Do NOT go her. They do not know how to take care of your car.....or you as a person.

First the 5 star part. We chose Vic Bailey because of positive past experience with the General Sales Manager. We bought two Mazda's from Brandon Price when he was a sales associate with a different dealer. This time we dealt with Steven Darchiville, and the process was painless. All dealings were over the net, and Steven was very good. When I balked at the trade-in evaluation, Brandon stepped in an upped the trade-in evaluation to a number we found acceptable. At that point we made an appointment to pick up and pay for the vehicle. Now for the 1 star part. We filed credit applications on line to minimize the amount of time it would take to complete the deal. When we arrived we found our credit approved. I will atke some responsibility for not specifying our desire to use a specific lender. I assumed, wrongly, that our loan would be placed with Mazda Capital Services, a place where we've had two paid off loans already. When we went to the finance office, one of the first things the finance person mentioned was our credit scores, both in mid 800s. When I asked about Mazda financing, he stated the rates were very high and that the rate he was offering through a local bank was lower. The amount financed was only $7.5k for 36 months and the rate was 5.24%. When I asked about two lenders that I was familiar with, USAA and Penfed, the finance person stated that he had checked their rates and that they were higher that what we were being offered. Given our credit scores, I thought the rate was too high, but not having done my homework by looking at current rates at other lenders, we signed. I mentioned that re-financing the note was an option. When I arrived home, I did check both USAA and Penfed. USAA was then at 2.99% and Penfed at 2.49%. Does that look higher than 5.24%? We'll refinance and save about $300 in interest, but unfortunately the finance person will have already collected their finders fee, probably 1% to 2% of the total loan amount. I would not hesitate to buy another car from Vic Bailey, but I would not go there again without having secured my own financing, Obviously the finance person cannot be trusted.

I had been looking for an automatic transmission Subaru WRX and, I found just that at Vic Bailey. I dealt with Micheal Cecil through the whole process. He was by far the best salesman I have ever interacted with. He was up front and transparent about everything. I couldn't have asked for a better car buying experience!! He was so helpful to recommend a hotel and restaurants, as we drove up from Jacksonville Florida to buy from him. Very pleasant experience! Brandon Steadman, the manager was also very helpful and transparent about everything. Great folks!

Thank you Shannon for an amazingly easy car buying experience! Extremely professional, quick to provide information, found the exact car I wanted for a great price!

Brandon Price, Sales Manager at Vic Bailey Subaru, leads a great team! Worked with both Johnathon Bussey and Johnathon Meredith. Impressive knowledge of both their product and their competitors’ products. Just made the CPO purchase yesterday-don’t have any way of knowing how the car will perform long-term, but these guys are great. They make you feel welcome and appreciated from the first contact. Best experience ever at a dealership and I bought my first car over 40 years ago, 5 stars!

You should visit this dealer if you like liars and schemers. The salesman told me over the phone that I could hold a car with a $500 fully refundable deposit. I drove 1 hr to test drive the car, and when I wasn't 100% sure I wanted the car (which I believe happens during shopping) and asked repeatedly about holding the car with the refundable deposit like we discussed earlier. I was reassured multiple times that I could hold the car for 48hrs. His boss comes out saying that he cannot let me do that because that would be unfair to other customers. The salesman looks at me with a straight face and says "sorry" with a shrug. When the only reason I drove an hour to test drive the car was because the salesman told me that I could hold the car with a refundable deposit. I was completely shocked that they would lie and waste my time. I walked away fuming! I wouldn't buy that car if they gave me a 50% discount! I believe customer service plays a big part in the car buying experience and I will take my business to Carmax or Carvana where I won't have to deal with slimy nasty liars that try to pressure you into making such a big purchase. I definitely don't believe this dealership belongs on truecar.com, where people shop to avoid the typical dealership crap.

I have purchased six vehicles from Vic Bailey and I can truly say they are very consistent across the board. The sales staff take plenty of time to get me familiar with the car I am researching, making sure that is the vehicle I thought it was. It always is! The service personnel always greet me with an attitude of service, wanting me to know they want to make any work done on my autos is done well the first time and not concerned about having to bring the car back time and again for the same service issue. This is a classic, professional dealership. If I need another vehicle in the future, I'll be back.

I bought a car from Vic Bailey dealership after they responded to my request for an internet quote. I received my new Subaru at the price quoted with no pressure or last minute surprises. Thanks, everyone who helped.

Had email conversations with Steven Darchiville for about 4 years. Obviously well-informed and helpful. Sent others to Steven; now was my turn to buy.

Theives, that is what your dealership is made of. Who talks someone into a vehicle that is almost the same amount as their yearly salary. You disgust me, and you took a trade in that I was an owner to as well and I was not present at the time, and I gave no authorization for my vehicle to be traded. You took advantage of a first time buyer, and I will tell anyone that will listen just how crooked you are.