Victorville Chevrolet

I had at the best experience i ever had pursuing this vehicle from the time i walked in to the time i walked out. vehicle from the time i walked in to the time i walked out. More

I went in to get an oil change and decided to look at the trucks. I seen a truck that I liked. Maribel approached me and asked me if I needed any help and offered to let me test drive the truck. She went to trucks. I seen a truck that I liked. Maribel approached me and asked me if I needed any help and offered to let me test drive the truck. She went to get the key and came back with a salesman named Javon who was very helpful and was a delight to talk to. We took the truck for a test drive and after driving it, I knew that was the truck for me. So we went to go look at some numbers they got me to the price I was happy with and the payments I was happy with. The whole process was great. I would recommend this dealership to everyone that I know who is looking for a new car. I got to meet Kyle, Julian, and James they were very helpful and made me feel welcome. I didn’t feel pressured at all! They offered me the GM rewards MasterCard to make the down payment which earn me extra points, and they gave me a great offer on my trade-in. James gave me a really good deal on my extended warranty! The buying experience was great! More

Best dealership I have ever been to. I would highly recommend.. Anyone that needs a new vehicle to come here. I would highly recommend.. Anyone that needs a new vehicle to come here. More

Terrible dealership. Lying cheating salesman Cole. There's too many other dealerships that have a higher rating been around longer and would treat a customer of regardles Lying cheating salesman Cole. There's too many other dealerships that have a higher rating been around longer and would treat a customer of regardless of their spending $10,000 or $100,000. More

"I had a highly unprofessional and potentially illegal experience at Victorville Chevrolet. After being told on a recorded line that my offer was accepted, I drove over an hour to sign and drive. Upon arr experience at Victorville Chevrolet. After being told on a recorded line that my offer was accepted, I drove over an hour to sign and drive. Upon arrival, the dealership changed the terms of our deal five times, backing out of their own verbal agreement twice. Despite being clear that we were paying cash and had a trade-in, the management team tried to force us into GM financing with over $4,000 in hidden fees. When we stood our ground, we were cussed at and told to leave the showroom. To make matters worse, I discovered 10 days later that they ran a hard inquiry on my credit without my authorization or a signed loan application. This is a direct violation of the FCRA, as there was no 'permissible purpose' to pull my credit for a cash transaction I explicitly refused to finance. I am filing formal complaints with the CFPB, FTC, and the California DMV Investigations Division. Buyers, beware of their 'accepted' phone offers; they are simply a lure to get you in the door for a bait-and-switch." More

buy a truck a few days ago when i got home i recheck my contract because they were herring me up since it was late night around 10pm or later, they added stuff i did not request or was aware till next day contract because they were herring me up since it was late night around 10pm or later, they added stuff i did not request or was aware till next day that i check the contract i when next day and they refuse to take them out or cancel them since then not even 2 weeks i have try calling, emails, going to the dealership and no luck they just refuse to help to cancel items i didn't ask for or was aware they were in my contract. !!!PLEASE CHECK WHAT YOU SIGN!!!!, ones you walk out with the car they won't help at all. More

Confirmed Availability, 90-Mile Drive… Then Two Different Stories I’m sharing this experience so other buyers can make informed decisions before traveling to this dealership. I was in direct communicat Stories I’m sharing this experience so other buyers can make informed decisions before traveling to this dealership. I was in direct communication with a salesperson named Cole at Victorville Chevrolet for three consecutive days regarding a specific vehicle: 2026 Chevrolet Trax ACTIV VIN: KL77LKEP5TC047841 Advertised price: $21,831 Cole was responsive throughout those three days and confirmed details about the vehicle. On the morning of my visit (around 10:00 AM), I spoke with Cole again and was explicitly told the vehicle was still available and that I should come to the dealership. To demonstrate I was a serious buyer, I: Submitted a credit application in advance Asked to place a deposit to secure the vehicle (this was declined) Based on that confirmation, I drove approximately 90 miles and arrived around 11:45 AM. When I arrived, Cole greeted me and then introduced me to the internet manager, Jeremy. Jeremy was now my point of contact so i belive Cole is just an appointment setter. At that point, I was told the vehicle was “out on a test drive.” Shortly afterward, Jeremy changed the explanation and stated the vehicle had actually been sold online. Those two explanations directly contradict each other, and both conflict with the confirmation I received just hours earlier before making the drive. Another important detail is the pricing. The vehicle was advertised at $21,831, while the MSRP is over $27,000 — more than a $5,000 difference. That type of pricing is what initially drew my attention, and based on this experience, it raises concerns that the vehicle may have been used to attract buyers rather than actually being available. For context, I am not new to Chevrolet. I currently own a Chevy Suburban and have owned three Chevrolets prior. I came in ready to purchase and took all the appropriate steps ahead of time to make the process smooth. Instead, I experienced a complete breakdown in communication and what felt like a very misleading process that resulted in a 180-mile round trip and several hours lost. I’m not making assumptions — just sharing exactly what happened so others can decide for themselves. Recommendation: If you are considering traveling for a vehicle from this dealership, make sure you have written confirmation and understand that the situation may not match what you were told prior to arrival. More

I had a very disappointing and frustrating experience with Victorville Chevrolet Cadillac that I feel other buyers need to be aware of. I called this dealership about a 2022 Tesla Model 3 that was adver with Victorville Chevrolet Cadillac that I feel other buyers need to be aware of. I called this dealership about a 2022 Tesla Model 3 that was advertised at a reasonable price of $23k. Everything seemed straightforward at first--until after they ran my credit. Once that was done, the numbers suddenly changed in a major way. The total for the vehicle jumped to a grand total of $39k. They attempted to add nearly $10,000 in questionable charges, including $6,000 for "accessories," a nearly $5,000 for a “service contract”, and other add-ons that were never clearly disclosed upfront. These were not optional in how they presented them--they were baked into the deal after the fact. As a result, I took a hard inquiry hit on my credit for what turned into a completely misleading and dishonest experience. This felt like a classic bait-and-switch tactic: - Advertise a competitive price - Run your credit - Then inflate the total with unnecessary add-ons I had to walk away immediately, but the damage to my credit was already done. Buyers--be extremely cautious here. Make sure you get a full, itemized out-the-door price BEFORE allowing any credit check. What happened here was not transparent, and it's not how a reputable dealership should operate. I would not recommend doing business here. More

Took my car to the service dept with my 2019 Equinox for white smoke coming out tailpipe. They said they tested it and they said cooling system not holding pressure. Radiator broken and failed block test. W white smoke coming out tailpipe. They said they tested it and they said cooling system not holding pressure. Radiator broken and failed block test. Wanted to replace engine 14, 000 dollars. The car isn't worth that. Im gonna have another professional check it. Out of warranty now. 105,000 miles. They wont help at all. GM doesn't care that you spend all that money and years paying off your car. Figure your Chevy will last til out of warranty then they want you to get a new car basically. One last thing. No lights whatsoever came on warning me of any problems. More

Very disappointed with our sales experience. We made an appointment to see a specific vehicle and drove an hour to get there. Our sales representative was wonderful—knowledgeable, helpful, and e We made an appointment to see a specific vehicle and drove an hour to get there. Our sales representative was wonderful—knowledgeable, helpful, and easy to work with. Unfortunately, things took a turn when it came time to review the pricing. The dealership is engaging in what feels like false advertising. They openly acknowledged it and refused to correct it. They added over $7,000 in additional “services” (LoJack, windshield protection, battery service, and 3M protection) to the advertised price of the vehicle. What’s especially frustrating is that their own website states that all additional accessories or services are either included in the listed price or not required. When we brought this up, the manager stated they “did not have to follow that law until October.” Regardless, their website clearly sets an expectation for buyers that is not being honored. Buyers should be aware and prepared to pay thousands above the advertised price. We also came in with our own financing, yet they would not honor the listed cash price because it supposedly included rebates tied to using their financing—which defeats the purpose of a cash price. Overall, this felt very misleading and dishonest. It’s clear they know exactly what they’re doing. Buyer beware. More