Victorville Chevrolet

Took my car to the service dept with my 2019 Equinox for white smoke coming out tailpipe. They said they tested it and they said cooling system not holding pressure. Radiator broken and failed block test. W white smoke coming out tailpipe. They said they tested it and they said cooling system not holding pressure. Radiator broken and failed block test. Wanted to replace engine 14, 000 dollars. The car isn't worth that. Im gonna have another professional check it. Out of warranty now. 105,000 miles. They wont help at all. GM doesn't care that you spend all that money and years paying off your car. Figure your Chevy will last til out of warranty then they want you to get a new car basically. One last thing. No lights whatsoever came on warning me of any problems. More

Very disappointed with our sales experience. We made an appointment to see a specific vehicle and drove an hour to get there. Our sales representative was wonderful—knowledgeable, helpful, and e We made an appointment to see a specific vehicle and drove an hour to get there. Our sales representative was wonderful—knowledgeable, helpful, and easy to work with. Unfortunately, things took a turn when it came time to review the pricing. The dealership is engaging in what feels like false advertising. They openly acknowledged it and refused to correct it. They added over $7,000 in additional “services” (LoJack, windshield protection, battery service, and 3M protection) to the advertised price of the vehicle. What’s especially frustrating is that their own website states that all additional accessories or services are either included in the listed price or not required. When we brought this up, the manager stated they “did not have to follow that law until October.” Regardless, their website clearly sets an expectation for buyers that is not being honored. Buyers should be aware and prepared to pay thousands above the advertised price. We also came in with our own financing, yet they would not honor the listed cash price because it supposedly included rebates tied to using their financing—which defeats the purpose of a cash price. Overall, this felt very misleading and dishonest. It’s clear they know exactly what they’re doing. Buyer beware. More

Piece of xxxx dealership didn't honor the pricing they sent in writing. Tried to re-negotiate the whole deal when I stepped into the dealership and charge us $5k more than what was originally agreed to in sent in writing. Tried to re-negotiate the whole deal when I stepped into the dealership and charge us $5k more than what was originally agreed to in writing. We agreed to come up $4k and they wouldn't budge on pricing. Drove 2 hours each way for this terrible experience. Typical sleazy car dealership. They told us maybe 10x before we showed up "your presence is your power" and "we never lose a customer based on price"... welp both of those things are untrue because my presence in the dealership cost us $5k upcharge and they lost a customer. Hopefully more customers in the future. RUN TO A DIFFERENT DEALERSHIP!!!! More

After a rocky start with this dealership, I’m glad I didn’t give up. I initially walked away frustrated over pricing disagreements, but after escalating my concerns formally, management stepped up and m didn’t give up. I initially walked away frustrated over pricing disagreements, but after escalating my concerns formally, management stepped up and made things right. They honored a fair price on a 2024 Lexus RZ 450e — no runaround, no last-minute add-ons. The final deal was transparent and actually came in as one of the best prices I found nationally after researching extensively. It took some back and forth to get here, but at the end of the day they came through. If you’re patient and persistent, there’s a deal to be made. Just make sure you get everything confirmed in writing before making the drive. Leaving with a great car and a fair price — that’s ultimately what matters. More

I made an appointment for my truck for a Tuesday and received my truck back on Thursday. I really concern I have is the lack of communication from my service provider she under communicated and under de received my truck back on Thursday. I really concern I have is the lack of communication from my service provider she under communicated and under delivered all I ask was to get communication for the issue with my truck. Also tried to sell me products that I didn’t need at the time. Also they said that they put air in my tires and didn’t so simple. More

They did a great job by helping me looking into the trucks and to make sure to choose the right one trucks and to make sure to choose the right one More

They got me right in and did my oil change in a timely matter . Sales clerk was very nice and professional matter . Sales clerk was very nice and professional More

Always take care of me when I take my car or truck in for service. service. More

This was by far the worst dealership experience I have ever had. I had been shopping for a Chevy Suburban Premier with the entertainment package in Black, White, Green, Dark Gray, or Navy. I found a 20 ever had. I had been shopping for a Chevy Suburban Premier with the entertainment package in Black, White, Green, Dark Gray, or Navy. I found a 2026 Chevy Suburban Premier with the entertainment package listed on the official Chevrolet website for $78,451.43 (taxes and license included). Because of the price, I was ready to move forward even though the vehicle was white. I reached out to Cole at Victorville Chevrolet, someone I had previously done business with. I contacted him on Thursday, November 26, and he told me the vehicle was available but that he couldn't locate the keys. I called again on the 28th of Nov that morning, and he told me that if I came in person, they would "make a deal" and help me out. I asked him multiple times if they would honor the price shown on the official Chevy website. Each time, he avoided answering directly and instead insisted I come down. I clearly told him not to waste my time if they weren't planning to honor the price. He told me to come in, so I left work early, picked up my family, and drove nearly 100 miles--over two hours--to Victorville. It's important to add that I came fully prepared, with the check already issued by my bank and in hand, ready to purchase the vehicle that day. When I arrived, we were greeted by Celine, who was genuinely kind and helpful. She showed us the vehicle, and everything seemed fine until we sat down to talk numbers. She told us the price was approximately $87,000. Another employee came in and explained that the price was higher due to mandatory "forced add-ons" that neither salesperson had control over. At this point, it became clear that the price listed on the Chevy website was not being honored. A manager then came to speak with us--dressed in a three-piece suit and extremely dismissive in attitude--and he insisted the price was $87,000 and pushed me repeatedly to put down $5,000, $10,000, or even $15,000. He said he could only reduce the price by $1,000. After driving hours to this dealership based on assurances that they would work with me, I was extremely disappointed. I chose not to move forward with the purchase. The entire experience felt misleading, unprofessional, and disrespectful of my time, my preparation, and my family. If you are considering purchasing a vehicle, I strongly recommend avoiding this dealership. My experience showed a lack of transparency, poor communication, and a complete unwillingness to honor advertised pricing. Save yourself the frustration and look elsewhere. More