Victorville Chevrolet

Called to confirm that a 2500HD, that I found on their website, was ON THE LOT. I was told “yes” by 2 different sales personnel. I tried to buy it over the phone, but was told they wouldn’t do that and th website, was ON THE LOT. I was told “yes” by 2 different sales personnel. I tried to buy it over the phone, but was told they wouldn’t do that and that I had to be there in person. So, I drove 5 hours one way for them to tell me it wasn’t on the lot and that the price listed on the website was $10,000 less than the actual price. Straight lied to me! I wasn’t very happy!!! After a talk with a manager he told me that he would drop the $10,000 to $5,000 AND deliver the truck to my house when it came in. I said, “Isn’t that what I tried to do in the first place, buy it over the phone or internet, then just come pick it up and sign paperwork?’ I walked out. HORRIBLE BUSINESS!!! I refuse to do business with dishonest people…What a xxxx shame! More

Took my traverse in for the second time for the radio not working no blue tooth, car turns off when leaving a stop and auto stop turns on. A couple times the alarm would not work and doors would not lock. De working no blue tooth, car turns off when leaving a stop and auto stop turns on. A couple times the alarm would not work and doors would not lock. Dealer told my both times it’s fixed I drove off and radio is still not working I turn around and drive back to the dealership, they check the car and say I need a new radio what did they do with the car for 2 days both times they had it obviously they just had it sitting there. More

Daniel Crowley provided excellent service and will always be our go to guy at Victorville Chevy. He made the shopping experience stress free and is the reason I made my first Chevrolet purchase years ago, an be our go to guy at Victorville Chevy. He made the shopping experience stress free and is the reason I made my first Chevrolet purchase years ago, and the reason I came back this year to upgrade. Daniel’s knowledge of the vehicles’ features helped me make an informed decision on the right one for me. He made sure I test drove any vehicle which I had an interest in and the whole experience was not rushed, nor did I feel pressured to make a purchase. The great service did not end after the sale. Daniel made sure I had his contact information and let me know he was available for any questions or concerns that came up. Thank you Daniel Crowley for being “Our Guy” at Victorville Chevy. More

Went in for a $95 oil change and wanted to diagnose why the car sometimes loses power preventing ignition. I suspect that it might possibly be a wire to the battery or something to do with the security bu the car sometimes loses power preventing ignition. I suspect that it might possibly be a wire to the battery or something to do with the security built into the radio, which has malfunctioned. The radio screen is completely non-responsive as the touch system has failed. For a diagnostic fee of $189, all that was done was to acknowledge the radio was broken and that it would cost over $1300 to replace, with over $500 of the cost being labor. Repairs were refused because of the cost, thereby not being able to waive the $189 diagnostic fee although there was nothing really to diagnose regarding the radio--my issue was more of why the car sometimes does not turn on. Strangely, that diagnosis is not mentioned anywhere in the summary of services performed. This dealership is set on extremely high labor costs and inflated hourly estimates. It's one thing to sell a relatively cheaply built stock radio for over $700. It's a genuine part sold thru a dealership--I get that. However, there is no way it should cost in excess of $500 to install. In the end, I feel like I paid $263 for an oil change and a quote, not a diagnosis. Because of greed, the dealership lost a repeat car-buying customer. More

1st service on my truck was a great experience. Was in and out in about 30min Was in and out in about 30min More

The staff is always courteous, positive, and helpful. Service is completed quickly, very quick turnaround. Service is completed quickly, very quick turnaround. More

We the best experience at this dealer it was a great experience I will come Back to this dealer experience I will come Back to this dealer More

Went in for oil change. Quick service. Just wish I had better communication with service advisor. Quick service. Just wish I had better communication with service advisor. More

This past visit was the best I have had over the last 2 years. Everyone was friendly and the service was quicker than usual. The staff actually walked around the sitting area to see if the customer was t years. Everyone was friendly and the service was quicker than usual. The staff actually walked around the sitting area to see if the customer was there. I was really thinking about taking my service else where but maybe some changes were made in staff and how customers should be treated. More