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Victorville Motors

Victorville, CA

4.7
160 Reviews
Call Dealership (760) 962-1661

14617 Civic Dr

Victorville, CA

92394

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160 Reviews of Victorville Motors

January 27, 2024

Very easy to work with and very friendly. Overall great experience. I would definitely recommend. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian
Report | Print
Jan 29, 2024 -

Victorville Motors responded

Jeff, It's great to see our team helped make the car-buying process seamless. We're glad you drove home satisfied and we'd like to congratulate you on your new Jeep. Let us know should you have any questions about anything. You're family now. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Helpful
January 24, 2024

They were very helpful and everything that they did for me. The car is beautiful and I appreciate everything they’ve done. More

by Jhill.ent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 25, 2024 -

Victorville Motors responded

Congrats on your new Jeep! It's great to see our team was extremely accommodating and helped get you into the vehicle that you deserved. We hope you're loving it thus far and we hope to work together again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Helpful
January 21, 2024

Service here was as good as can be expected. I had the good fortune of getting the most pleasant greeting from the very pleasant team member at the Fast Lane counter that morning. Thank you f More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't recall her name. Apologies.
Report | Print
Jan 22, 2024 -

Victorville Motors responded

Adam, We're happy to see you were well taken care of from the beginning. We appreciate you stopping by and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Helpful
January 20, 2024

Hailey and everyone where very nice ! ! Thank you for your help and support on my vehicle More

by dnssdnssheehanheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey and Dave
Report | Print
Jan 22, 2024 -

Victorville Motors responded

It's our pleasure! It's great to see Hailey and our team took great care of you and your truck. We hope it's treating you well and we look forward to servicing it again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Helpful
January 15, 2024

The staff was great Mo helped me find a good deal on a charger I wanted! More

by Rmrzant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo and Christian
Report | Print
Jan 15, 2024 -

Victorville Motors responded

Congrats on your new Charger! It's great to see Mo ensured you got a good deal and you drove home satisfied. Welcome to the family and we can't wait to see you here at your first service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

Helpful
January 05, 2024

I was advised that the service with the recall would take about two hours. Turned out to be five hours.. Recommend not providing a timeline if it can't be met. More

by RUSSELLCEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dean and Miss Nuuvali
Report | Print
Jan 09, 2024 -

Victorville Motors responded

Russell, We apologize for any inconvenience this may have caused and we would like to look into this further. Please reach out to us at 760-981-1572 or ksmilen@vvmtrs.com and we will be happy to assist you. Regards, Kevin Smilen General Manager

Helpful
December 28, 2023

We had issues with first car, Jeremy and the sales manager, and the dealership resolved issue and put us in another vehicle with upgrades! With no extra charge. Very happy now! Thank you victorville C More

by Jeff arrieta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy commercial sales, Billy and the sales manager..sorry forgot the sales managers name.
Report | Print
Dec 29, 2023 -

Victorville Motors responded

Jeff, While disappointed that you had issues with your first vehicle, we're very happy to see Jeremy and our team stepped up and helped accommodate you by getting you into another vehicle at no extra charge. We're glad you are satisfied now and should you need anything else, please let us or Jeremy know. You're family.

Helpful
December 19, 2023

Everyone was absolutely fabulous! I was greeted outside with a smile and courteous gentleman who directed me where I needed to go. Sergio Lugo was so professional and kind. I felt com More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Lugo
Report | Print
Dec 20, 2023 -

Victorville Motors responded

Judy, We couldn't be happier to see that you were greeted immediately and taken care of by Sergio and our team. Thank you so much for stopping by and for sharing your experience. Should you ever need anything in the future, please let us or Sergio know. You're family.

Helpful
December 08, 2023

Excallent Service. Said what he was going to do and did what he said. A pleasure to work with. More

by rayjoyemachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thornton
Report | Print
Dec 11, 2023 -

Victorville Motors responded

Ray, We're so happy to see you received great service and you drove home satisfied. We hope your Jeep is treating you well and we are looking forward to seeing you here at your next visit. Hope you have a Happy Holidays!

Helpful
December 05, 2023

Web site is terrible Dave at the service desk is great always on top of it More

by rdbuelna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Report | Print
Dec 06, 2023 -

Victorville Motors responded

We're very happy to see Dave provides you with great service. Please let us know where we can improve in regards to our website, as we want the online experience to be just as seamless for our guests as their service experience is here.

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