Victory Chrysler Dodge Jeep Ram

Absolutely atrocious customer service. I emailed the dealership asking for information on a Wrangler on Monday 7/3, and looking for a quote with no trade in. Keith Accettulla - the gen I emailed the dealership asking for information on a Wrangler on Monday 7/3, and looking for a quote with no trade in. Keith Accettulla - the general sales manager responded saying - and I quote - "The 2023 Jeep Wrangler you inquired about is available. it is something I suggest we move quickly on." After some additional back and forth on 7/3, I was hit with radio silence until 7/5, when I finally received an initial range of monthly payments for a lease (with incorrect tax info, which I also had already provided). I asked why it was taking so long to just get a quote, and I was basically brushed off and told they were busy working with other customers, and they'd get to me when they get to me. Actual quote from Keith Accettulla - "I am not worried about other dealers, we get our fair share of business. Monday, I was with customers in the showroom all day. I'll get you some information tomorrow morning." I really liked the Jeep, and filled out the credit app online to get the purchase rolling on Thursday 7/6 at 1:45pm. I followed up at 3:50pm to see where the final lease quote was. Didn't receive anything back until Friday 7/7 at 9:50 am. The dealership is open from 9am-8pm on Mon, Tue, and Thursday. There is no excuse for the consistent delay and waiting to hear back from them. Please please please - if you are in the market for a new Chrysler, Jeep, Dodge, or RAM - take your business elsewhere. More

Horrible customer service. Rude. Out of touch with their customers or potential customers. Lack of knowledge. Lack of respect. It may be a sellers market but dishonesty from a Rude. Out of touch with their customers or potential customers. Lack of knowledge. Lack of respect. It may be a sellers market but dishonesty from a company and the leadership is not worth it. Highly recommend going else where. More

Awesome Need something fix. Was fix in only a few hours. Was the best service we have had. Had service here before. Would always recommend highly. Need something fix. Was fix in only a few hours. Was the best service we have had. Had service here before. Would always recommend highly. More

It was an unexpected surprise.Matt the manager asured me he could help. And sent his salesman Tony,to pick me up. I had inquired about a used Jeep. But came home in a new journey Katie was great on the p he could help. And sent his salesman Tony,to pick me up. I had inquired about a used Jeep. But came home in a new journey Katie was great on the phone. After 56 years in the car business,she was excellent with her phone technic. Now i can go to work. I have been without a car for4months.Ty. keep up the good work. God Bless.. More

Jason Childs @ Victory Delmont We stopped into Victory Delmont looking to upgrade our 2017 Ram Express Quad Cab to a 2020 Bighorn Crew Cab and worked with Jason Childs (General Mana We stopped into Victory Delmont looking to upgrade our 2017 Ram Express Quad Cab to a 2020 Bighorn Crew Cab and worked with Jason Childs (General Manager). I can't even begin to express my gratitude. Jason was instrumental in getting us in exactly what we wanted. He really took care of us. I mean, above and beyond. The deal was fantastic, but the service was something even better. Thank you Jason for making my wife and I very happy. We are customers for life. More

My husband and I are very satisfied with the service at Victory. Tony was so helpful and went over and above to help us. Tony is a definite asset to Victory. Victory. Tony was so helpful and went over and above to help us. Tony is a definite asset to Victory. More

Great Deal Great service Ray Abati was our sales Great Deal Great service Ray Abati was our sales representative and my wife and I were very pleased with all his help in finding the right vehicle Great Deal Great service Ray Abati was our sales representative and my wife and I were very pleased with all his help in finding the right vehicle for us Thanks you Ray and thank you Victory More

Happy With Outcome Very friendly personal, I would highly recommend this service center. I had problems with 4 connect system the Bluetooth wasn’t working properly, Very friendly personal, I would highly recommend this service center. I had problems with 4 connect system the Bluetooth wasn’t working properly, they diagnosed the problem and did a software update and everything is working fine now! More

Good experience We had a great buying experience with Jonathan Carfang. We drove both a Durango and Pacifica and he was great showing us all the features of each vehi We had a great buying experience with Jonathan Carfang. We drove both a Durango and Pacifica and he was great showing us all the features of each vehicle. We chose the Pacifica and he gets us the price we were looking for. More

I been having problems with the TPMS system in the vehicle I bought since the purchase. After multiple visits, calls, and alerts provided to the dealership about the faulty system. The Manager continu vehicle I bought since the purchase. After multiple visits, calls, and alerts provided to the dealership about the faulty system. The Manager continues to tell me it's normal for the 'Service TPMS System' to continually pop up. I have a 7 year warranty and they refuse to service the system even after it continues to alert me it needs servicing. My traction control light randomly turns on and off even without adverse weather conditions and the dealership doesn't seem to care. These are only two of the issues I've had to bring to their attention since I bought the vehicle in March. Do Not Do Business with Victory Dodge. More