Victory Honda Michigan City

Service dept. lacked communication. Talked with 4. Brian, Angela, Dana, Dylan. Brian off Monday, Angela Mon a.m. thought seat problem. She left early. Talked to lacked communication. Talked with 4. Brian, Angela, Dana, Dylan. Brian off Monday, Angela Mon a.m. thought seat problem. She left early. Talked to Dana, wasn't familiar why car was there. Dylan finally when car was ready for pick up. Car was in for 1 new tire. More

Pleasant and helpful & noticed we'd been charged too much for something and got it changed for something and got it changed More

John helped me tremendously when my brother passed away. My brother purchased a CRV from them (at that time Bosak) the month before he passed. John was very fair with the return. Great person. I will always My brother purchased a CRV from them (at that time Bosak) the month before he passed. John was very fair with the return. Great person. I will always be greatful. Also, Jordan our sales rep was great. Made us feel comfortable and offered her services on any questions that may arise after we left. VERY customer oriented. Rachael was our closer. Even with a new system she expedited our paperwork efficiently and got us done as quickly as possible. You have a great team! More

Prompt courtesy service The dealership was very clean and the service writer was very pleasant the service writer was very pleasant More

Frustrating. Thought I had an appointment to get my oil changed in the AM and my car was not finished until afternoon. Thought I had an appointment to get my oil changed in the AM and my car was not finished until afternoon. More

They changed my oil and explained how everything was good with my car but I could use the radiator flushed which I agreed to. Also got my car washed. Everything went well. with my car but I could use the radiator flushed which I agreed to. Also got my car washed. Everything went well. More

The service help are wonderful. I feel treated as an equal and have total confidence and trust in what they say. Dylan is wonderful and always makes me feel welcome. Brian is very h I feel treated as an equal and have total confidence and trust in what they say. Dylan is wonderful and always makes me feel welcome. Brian is very helpful too. I have never beeb more impressed with a dealership. Hope things stay the same with Victory. More

We were greeted promptly by Tori. It’s always a good feeling to be welcomed when you enter a place of business. It’s always a good feeling to be welcomed when you enter a place of business. More

Everyone is very friendly, the dealership is very clean. Dave was very good. And he was very professional when we were looking for a car. Dave was very good. And he was very professional when we were looking for a car. More

Scheduled a transmission flush service for the maintenance minder code. Included a rear wiper Honda decided to make them unique amd it was listed as 4.95. Transmission flush was listed as 205.00. maintenance minder code. Included a rear wiper Honda decided to make them unique amd it was listed as 4.95. Transmission flush was listed as 205.00. Service was relatively quick. The bill however was 195 for the transmission "drain and fill" and 22.95 for the rear wiper plus shop materials charges. 247 and change out the door. AND the tech couldn't be bothered to reset the maintenance minder. If I had known it was just a drain and fill for the transmission I would have done it myself. This is one of many reasons people do not like dealerships. Thanks for reinforcing mine and many others' opinions. More