Victory Honda of Plymouth - Service Center

My Honda CR-V service visit I was pleased with Victory Honda service. Aaron was very helpful I got a loaner vehicle. All service was done in time and with a good quality. I was pleased with Victory Honda service. Aaron was very helpful I got a loaner vehicle. All service was done in time and with a good quality. More

2005 CRV I was pleased Victory Honda was able to service my vehicle with no appointment and they completed the service same day. Rich was very thorough, check I was pleased Victory Honda was able to service my vehicle with no appointment and they completed the service same day. Rich was very thorough, checking my previous service records. I feel the mechanic did an honest assessment of what it needed. I'm the original owner of my CRV and it has been an amazing vehicle -- my son uses it now in college all the way in Houghton, Michigan and I'm comfortable that it's still a very reliable car even with 160,000+ miles. Only thing I might note for improvement is a multi point inspection was completed including check marks in the green section for Exterior lights -- although when we got home we noticed the DS rear brake light and DS front running light were not working properly. My husband replaced the bulbs and all was good -- not sure what happened during the inspection. More

Poor service, insulting representative The service representative tried to sell me their very expensive "recommended service" but I told him that I only needed a regular oil change. He star The service representative tried to sell me their very expensive "recommended service" but I told him that I only needed a regular oil change. He started to label me as irresponsible driver etc. He also kept my car idle for over an hour without any progress in spite of the fact that I made an appointment for oil change. When I checked with him after waiting for longer than an hour, he told me with no apology that I just have to wait at least 30 mins longer and it is like waiting for a doctor even though I have made an appointment. I told him that I am not going to write a good evaluation for his service and he said "shame on you"! I told him that I had to talk to his boss but he told me that he has been the "assistant manager" for many years and it is sufficient to talk to him. Anyway, I finally talked to the service manager who was very nice and took good care of my complaint. This is the first time I got a bad service from this dealership and I hope it never happens again to anybody because it is very unpleasant. More

SUPER SERVICE : All the staff were exceptionally friendly and courteous while I waited for my car being repaired on recall. Rocky Walters handled the paper work : All the staff were exceptionally friendly and courteous while I waited for my car being repaired on recall. Rocky Walters handled the paper work expeditiously. More

Waiting room was freezing cold. It was only 50 degrees outside why would the air conditioning be blasting? It is nice they have food and comfortable seats. was freezing cold. It was only 50 degrees outside why would the air conditioning be blasting? It is nice they have food and comfortable seats. More

Maureen ROCKS!!! Maureen is terrific. I've been working with her for my service for years and I won't change. Quick, beyond friendly, and always takes care of whatev Maureen is terrific. I've been working with her for my service for years and I won't change. Quick, beyond friendly, and always takes care of whatever I need. More

Victory Honda ROCKS! Very pleased (again) with my service from Victory Honda of Plymouth. Maureen Kelley, in Service, is fantastic. She is professional, friendly, and a Very pleased (again) with my service from Victory Honda of Plymouth. Maureen Kelley, in Service, is fantastic. She is professional, friendly, and a great listener to any concerns I had. She is certainly a "keeper"! More

Love this place! I always enjoy taking my vehicle to Vicotory Honda. The staff is very courteous and friendly. They are informative but not overly pushy. The service I always enjoy taking my vehicle to Vicotory Honda. The staff is very courteous and friendly. They are informative but not overly pushy. The service is efficient too! More

Brought in for airbag recall . Work was performed speedy and efficient. Service Advisor is excellent. This dealer is always customer focused and always wants to make sure you a . Work was performed speedy and efficient. Service Advisor is excellent. This dealer is always customer focused and always wants to make sure you are satisfied with their work. More

Service Arrived on time for appointment and was seen by a service manager within minutes. Was escorted to lounge area where I had access to coffee plus break Arrived on time for appointment and was seen by a service manager within minutes. Was escorted to lounge area where I had access to coffee plus breakfast if I so desired. I waited while service was performed on car because I had informed them that I would be waiting. My car was ready in about 75 minutes and service manager apologized for delay because they were a little short staffed that day. However I did not feel I was kept waiting. Overall my experience was positive and definitely plan to return for all scheduled maintenance. This is one reason why I chose this dealership was for convenience of servicing my vehicle. We have purchased a vehicle here in the past and was always very satisfied with their service. More