Victory Honda of Plymouth - Service Center

Service Arrived on time for appointment and was seen by a service manager within minutes. Was escorted to lounge area where I had access to coffee plus break Arrived on time for appointment and was seen by a service manager within minutes. Was escorted to lounge area where I had access to coffee plus breakfast if I so desired. I waited while service was performed on car because I had informed them that I would be waiting. My car was ready in about 75 minutes and service manager apologized for delay because they were a little short staffed that day. However I did not feel I was kept waiting. Overall my experience was positive and definitely plan to return for all scheduled maintenance. This is one reason why I chose this dealership was for convenience of servicing my vehicle. We have purchased a vehicle here in the past and was always very satisfied with their service. More

Oil change My Victory Honda always does a great job. But just recently I have noticed a push for the service people to become sales people. I purchased Car Doc My Victory Honda always does a great job. But just recently I have noticed a push for the service people to become sales people. I purchased Car Doc with my latest car. I come in, I want to drop off my car for my pre-paid oil change and pick it up when it's done. I don't want to be held hostage in someone's office for 15-20 minutes being sold to. More

Always a great experience! I am always completely satisfied with the service and the time estimates to complete the service is usually pretty accurate so easy to plan my day aro I am always completely satisfied with the service and the time estimates to complete the service is usually pretty accurate so easy to plan my day around it. More

Exceptional service everytime! My son's 2003 Honda Civic was starting to have some problems. The engine light was coming on while driving. Maureen was able to find time on the sch My son's 2003 Honda Civic was starting to have some problems. The engine light was coming on while driving. Maureen was able to find time on the schedule to squeeze us in. The light went off before we got there but Maureen did some preliminary checks on the car and could find nothing wrong. I opted to wait until the light came back on to do more thorough diagnosis of the problem. The next day, the light was back on and Maureen was able to get the car in so that service could diagnose the problem and get it all fixed. I had them overnight a part and he was back on the road the next day. Exceptional service everytime! More

Service I have use this dealer for many years and the overall experience (Customer service, quality of work and Friendliness) received has always been really I have use this dealer for many years and the overall experience (Customer service, quality of work and Friendliness) received has always been really excellent More

Sharon Maureen was so helpful and pleasant. The service was done well and in the time planned. Maureen was able to suggest a restaurant for me to have breakf Maureen was so helpful and pleasant. The service was done well and in the time planned. Maureen was able to suggest a restaurant for me to have breakfast while the service was completed. More

Great service every time I was hearing some strange noises while driving and called for service. Maureen was able to get me in the same day and the techs replaced some worn o I was hearing some strange noises while driving and called for service. Maureen was able to get me in the same day and the techs replaced some worn out wheel bearings. Victory Honda takes very good care of my family's four Honda's. More

My wife's Odyssey had a recall on the airbag. I called Maureen Kelly in service at Victory Honda in Plymouth. Maureen set up the appointment at my convenience, got me a shuttle home, called me as s called Maureen Kelly in service at Victory Honda in Plymouth. Maureen set up the appointment at my convenience, got me a shuttle home, called me as soon as the car was done and immediately got me the shuttle back to the dealership. This is what I have come to expect from Victory Honda when I deal with Maureen. Recalls are an inconvenience by their very nature, but employees like Maureen know how to take a negative experience and turn it into a positive one. That's why whenever I need my Hondas serviced, I call Maureen Kelly. If every service person in the world -- let alone Victory Honda -- were as good at her job as Maureen, customer service surveys would be unnecessary. More

Wade was on top of his game, keeping me informed through out the process, however I think the price was a little steep. Any problems with your Honda call Wade Babbit, I have owned this car for 4 years and t out the process, however I think the price was a little steep. Any problems with your Honda call Wade Babbit, I have owned this car for 4 years and this is the first service call. More

Our CRV was damaged running over a large frozen chunk of ice and snow. Maureen Kelley advised that a shield was damaged underneath and needed to be ordered and replaced. Both her cost estimate and order and ice and snow. Maureen Kelley advised that a shield was damaged underneath and needed to be ordered and replaced. Both her cost estimate and order and replacement time were exactly as she quoted. Maureen was very pleasant and knowledgeable and i would recommend her to others. More