Victory Layne Chevrolet
Fort Myers, FL
59 Reviews of Victory Layne Chevrolet
Took my Equinox in for an oil change and tire rotation. I was heading back home when I heard a loud thumping sound. THEY FORGOT TO TORQUE 3 OF MY LUGNUTS. Commented on their FB page and they blocked me. Fu I was heading back home when I heard a loud thumping sound. THEY FORGOT TO TORQUE 3 OF MY LUGNUTS. Commented on their FB page and they blocked me. Funny because I was actually looking to trade it for a newer one. They made that decision for me. More
I took my Silverado 2500 since April 2023 , and haven’t gotten my truck since . I’m still paying insurance for this truck to not even drive it. I called several times and they keep giving me the same excus gotten my truck since . I’m still paying insurance for this truck to not even drive it. I called several times and they keep giving me the same excuse. Today i’ve called i’ve been in a 10 minute hold call and they hanged up the phone . Never service your vehicle here again. More
Here is an update for those lifetime Chevy lovers like myself, thinking of going to Victory Layne Chevrolet. DON'T WASTE YOUR TIME AND MONEY. After five days, I still have no one communicating with me r myself, thinking of going to Victory Layne Chevrolet. DON'T WASTE YOUR TIME AND MONEY. After five days, I still have no one communicating with me regarding the service I need to repair the latch on my driver's door, no estimate of cost, and no appointment for service. I originally took the car to the dealership, and an agent told me the service would involve two separate visits. The first visit, costing me $150, would require the technician to tear apart the door and ascertain which internal mechanical parts needed replacing. The second visit, after they obtained the parts, would require the technician once again to tear apart the door, then make the repairs-essentially gouging me on the price and the labor. I refused. My car is a well maintained classic 2008 Chevrolet Cobalt LT. All that is needed is the classic door latch (I provided a photo) and the standard inner door mechanism. The labor should not require any competent technician more than two hours to install. Victory Layne apparently makes its corporate millions by gouging the fine elderly citizens of Ft. Myers who, unlike myself, know nothing about car repairs and simply pay the inflated prices. We the People deserve better, considering there must be half a million car dealerships in Florida alone, from which we can choose to spend out money. Ever notice how dealerships act like they are doing us a favor when we approach them for assistance or service? And how we should automatically trust their opinions and offers when they claim to present us with the best deals? It's all a bunch of xx, people, in case you haven't learned that by now. In the past five days, I've not met such arrogant, condescending people like this in many years. I'll keep you updated. More
Contacted Victory Lane for a service issue, which is covered under warranty. I got a response from Lorinda Santiago "Victory Layne Chevrolet - BDC Assistant Manager" saying I would hear from them "Sho covered under warranty. I got a response from Lorinda Santiago "Victory Layne Chevrolet - BDC Assistant Manager" saying I would hear from them "Shortly" Gave up after a couple of weeks. More
Service Department has a lack of customer service. They do not follow through with their service. You as the consumer are supposed to tell them that you want certain things done. Even if it part of th They do not follow through with their service. You as the consumer are supposed to tell them that you want certain things done. Even if it part of the service. So if they do not follow through with the service you pay for and they did not fix something that is a part of they service you are told you should have told us you wanted that done!! Really even though it’s a part of the service and they can see it plain as day. So now I guess we are the mechanics. Sad case for this company. More
Zero stars over and over and over again. If you are looking for a place to take your money and not deliver on work and have a long wait to get your vehicle back, look no further as this is If you are looking for a place to take your money and not deliver on work and have a long wait to get your vehicle back, look no further as this is it! What a racket! More
If I could give 0 I would. I will never bring my vehicle back to this dealership. The service department is by far the worst o have ever dealt with. They had my vehicle for ove I will never bring my vehicle back to this dealership. The service department is by far the worst o have ever dealt with. They had my vehicle for over 30 days and then attempted to not pay for a rental when it was their fault my vehicle was delayed by two weeks. It took me giving pushback before they offered me a rental and then when I did go pick up my car typically when you go to a dealership for service they will vacuum your car out and make it look nice again. This was not the case when I picked up my car nothing had been touched and they failed to mention that they gave my vehicle and oil change but then didn’t replace a sticker and when I called to see about getting an email regarding when I need my next oil change they said that I can come back to the dealership to get a sticker because the tech forgot to put it on there. I also had low tire pressure whenever I picked my car up and they gave me slack and a hard time about asking to make sure my tires were at the right pressure before I leftThere has been numerous times were the customer service has been absolutely terrible not only will I never be back but I will also never be buying a Chevy again. They missed out on a sale because I am in the market for a new vehicle and I will not be recommending this place to anyone. I also had low tire pressure whenever I picked my car up and they gave me slack and a hard time about asking to make sure my tires were at the right pressure before I left. More
DO NOT GO HERE! If I could give them zero stars I would. Literally the worst service and sales dept ever. Don’t even attempt to work with Wayne the sales manager. Wo If I could give them zero stars I would. Literally the worst service and sales dept ever. Don’t even attempt to work with Wayne the sales manager. Won’t take calls and doesn’t call back. I just spent 3 weeks trying to give them my business for service and they literally would not help me. Service dept desk - no words for the HORRIBLE customer service. I know times are tough but seriously how is this place still in business!!??? If you call plan to be on hold for at least 10 minutes at a minimum. Then once someone is forced to pick up the phone it’s usually someone new that has no idea how to help you. I wouldn’t work with this car dealership ever and will make it a point to tell anyone I come in contact with to avoid them at all costs!! Victory Layne you are a shameful company! I hope your owners figure out just how horrible their staff are! Yuck! More
Brought in my silverado for electrical concerns. Cluster would turn off, stability light comes on, power steering inoperable and vehicle doesn’t turn on. A “technican” inspected vehicle and charged Cluster would turn off, stability light comes on, power steering inoperable and vehicle doesn’t turn on. A “technican” inspected vehicle and charged me for a new battery and alternator. Two days later the car was still doing the same problems. Looked up a video on youtube and found the actual problem. Loose grounds that were actually causing the problem. Yet they charged me $1200 for my truck to still have the problem. My truck didn’t even need any new parts. It did need corrections on the grounds, which they didn’t even do! How is it that i can google the issue and a trained dealership with “experienced technician” can’t figure it out. More