If i were able to give a ZERO star I would!!!!!! This was the worst experience i have ever experienced in my entire life! I am a business owner and i have purchased Multiple cars/trucks for our personal and business use!! Just a few days ago I purchased a commercial truck (which we all know is super expensive) and the tires are proven by another Chevrolet dealership in Bradenton, FL to be defective after multiple attempts to get this resolved ALL of Chevrolet customer representatives point the fingers at each other continuously! Fast forward>>This dealership specifically George Huckleberry (who rushed through the paperwork to get his sale) sold me a commercial vehicle that was half detailed (horrible job), horrible customer service, and MAIN problem the commercial vehicle was sold to me with defective tires that had flat spots in it. This causes the vehicle to shake horribly on the highway which is extremely dangerous!!!! This victory lane Chevrolet dealership is a NIGHTMARE!!! They have put us on the back burner and constantly make our appointment 3 weeks out to even get the service department to look at it!!! NO one wants to allow the warranty to cover new tires that should been replaced the day i purchased the vehicle. This is full neglect on a standing vehicle that was sitting on their lot!!!! PLEASE PLEASE vice president STACIE LAYNE or JAIME LAYNE (president give me a call!!!!) 813-992-3823 or 813-992-3824
I have spoken to multiple people at this dealership who treat us like we are garbage, they have NO professional people on their staff!!! I am very disappointed with this and very angry with his dealership and how they are handling this situation that has still not been RESOLVED!!!!!!!! I will be contacting the state attorney general, the news, and also the BBB. Please give me a call and professionally handle this correctly!!!! I also explained our concern to Justin who has no knowledge of how to speak professional to customers who specifically told me "I am not gonna deal with you, you need to wait to speak to my boss Jaime who is not available right now, she is on vacation!" This is not Ethical it is discriminating, and it is a horrible thing to do to a customer who is spending this much money on a a vehicle with this dealership! To close this up let me add in that George (our sales person continuously hang up on us, as well as at the end of the sale asked us to fill out the survey they will be sending and give him a high rating as well as stating that we test drove the vehicle!!! WE DID NOT TEST DRIVE THIS VEHICLE because a new vehicle (brand new) should be up to part!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! a brand new $70,000.00 truck is defective and this dealership's service, and sales team, along with the management is putting us on the back burner making us wait weeks for any kind of service to be done!!!!!!!! Let me add in that at this dealership MANY people do not wear masks!!!