Victory Mazda San Leandro

always excellent service job is finished at the said time service reps cordial and attentive service reps cordial and attentive More

I bought my new car here because i LOVE the service department. Purchasing a car here was a good experience. No hard sell tactics. Chris Lebel was a pleasure to do business with department. Purchasing a car here was a good experience. No hard sell tactics. Chris Lebel was a pleasure to do business with More

Not a great experience! Communication was not clear, it seemed shady, I approved the change of 4 tires through the link that they sent, after waiting one more hour and only Communication was not clear, it seemed shady, I approved the change of 4 tires through the link that they sent, after waiting one more hour and only one tire was changed! Then they tried to sell me the other for tires! Very unclear and shady communication. They also offered a complementary wash that never happened. I thought that I had a go to Mazda for services and everything else based on my previous experience but clearly don’t! So disappointed! More

Gian did a great job helping me out and breaking down the prices. Everyone was kind and welcoming definitely go to location prices. Everyone was kind and welcoming definitely go to location More

Pleased to have a Mazda dealership so close. First visit, had some minor recall work done and it went very smoothly. Setting the appointment was easy (minor snag in that no confirmation e-mail r First visit, had some minor recall work done and it went very smoothly. Setting the appointment was easy (minor snag in that no confirmation e-mail received). Very clean space, friendly staff, efficient, waiting area was great with coffee and snacks. Provided cool video of free inspection, found some minor issues but no pressure for them to fix. In and out sooner than expected. This makes me more likely to do business with them again in the future. One other minor: Offered external car wash and they noted it was complete in the paperwork, but it mostly definitely was not washed. No biggie. More

Ali Elyyan provided us the best service, he works well with his team to provide informations we requested and help us to make great selection on service and additional warranty that will help us in the lo with his team to provide informations we requested and help us to make great selection on service and additional warranty that will help us in the long run. Very friendly and welcoming with great patience. We initially went to Fremont Mazda, we were ask to make purchase before we even test drive the car; pushy and don’t think they care for the customers! I highly recommend Ali Elyyan and his team at Victory Mazda San Leandro, CA. More

Danny was fantastic. He helped me get a car quickly and with unmatched customer experience. The office culture is upbeat and very cool. I like that customers ring the bel He helped me get a car quickly and with unmatched customer experience. The office culture is upbeat and very cool. I like that customers ring the bell when they sign a deal. More

They are very nice and I really like my sales person RICHARD. I felt I could’ve got a better deal, but I would recommend that dealership to someone. RICHARD. I felt I could’ve got a better deal, but I would recommend that dealership to someone. More

I’ve followed up with Jorge Flores multiple times for copies of my cancellation requests as well as confirmation the forms have been sent to the necessary parties and he has been completely unresponsive. copies of my cancellation requests as well as confirmation the forms have been sent to the necessary parties and he has been completely unresponsive. During initial doc signing, he also told me that GAP was a requirement to receive the Costco discount pricing. He only clarified I could cancel —at a later point— after I pressed him on this. In regards to the other packages (maintenance, tire, and extended warranty) he made it sound like he was doing me a favor to remove the tire coverage / lower the price. Besides the experience with the finance office, the sales rep (I don’t remember his name but he was wearing a Honda badge) said I can get a certain rate for 72mo loan but I was never shown a rate sheet. I realized later that they submitted my app for a higher rate than what I would’ve gotten for a shorter term (60mo). I wouldn’t return to this dealership nor would I recommend it to anyone. More

By far the worst experience l've had here so far. I came in on 4/4/2025 at 8:45am for an oil change and suddenly my bluetooth stopped working. The first guy that checked me in didn't know how to use I came in on 4/4/2025 at 8:45am for an oil change and suddenly my bluetooth stopped working. The first guy that checked me in didn't know how to use my car's interface and wrote the mileage down as kilometers. All he did was disconnect and reconnect the bluetooth and said it didn't work. Haimdi ALSO didn't know how to use my car's interface. How do you hire people that know nothing about mazda cars is beyond me. They were trying to charge me $255 for a diagnostic to figure out the problem. My husband googled how to reset the car's interface and did it infront of Haimdi and he said "you fixed it, you're hired." Like if we did this on our own the scam of overcharging the same thing was ridiculous. They also gave me 3 DIFFERENT quotes for my oil change. The first one was $227, the online system gave me $119, and over the phone they were saying $277. What a SCAM. You have sleezy, uneducated, egotistical people working here who price gouge services. I am NEVER bringing my car here again. Press and hold to react More