Victory Mazda San Leandro

Very professional; great service. Very knowledgable. Waiting time is reasonable not like other service center. Very knowledgable. Waiting time is reasonable not like other service center. More

Dealership is clean and spacious. Staff and sales associates are friendly, helpful, customer first attitude and no pressure apply to the customer. Staff and sales associates are friendly, helpful, customer first attitude and no pressure apply to the customer. More

Quick service and helpful explanation of options, allowing me to choose the right services for my car. Friendly, helpful, plus a free car wash! I loved seeing the video of the manual inspection showi allowing me to choose the right services for my car. Friendly, helpful, plus a free car wash! I loved seeing the video of the manual inspection showing values and status of my car. More

Staff were all So friendly and service was right on time . Plus a free car wash . Plus a free car wash More

The staff is friendly and knowledgeable, but terrible at communicating. I've called five times over the last three days to find out when I could come get my car. Each time I have asked for a call back and t communicating. I've called five times over the last three days to find out when I could come get my car. Each time I have asked for a call back and they have not called me back a single time. I'm not even pressuring them to get the work done more quickly, I just need to know how much time they need so I can plan accordingly. More

Very great customer service. They are attentive to fixing any issues. Alex Zahran is the best. They are attentive to fixing any issues. Alex Zahran is the best. More

I took my car in for an oil change and software update for recalls. They said it would take a couple of hours and asked me to wait in the lobby. After two hours, they said it would be another 45 min. It e for recalls. They said it would take a couple of hours and asked me to wait in the lobby. After two hours, they said it would be another 45 min. It ended up taking them 5 hours to do the software update. If they had been realistic from the start about how long it was going to take I could have gone in to work and not squandered my entire day at the dealership. More

Staff are very knowledgeable, professional and accommodating. I like the way they treated their clients accommodating. I like the way they treated their clients More

I was really happy with the patience and help that Mazda San Leandro provided me during this process. I was able to drive off in a Mazda which was my ultimate goal. The staff are friendly, kind, patient and San Leandro provided me during this process. I was able to drive off in a Mazda which was my ultimate goal. The staff are friendly, kind, patient and thorough. They really get the job done. More

This is a really friendly and knowledgeable service department. I took my 2001 Miata here to get an oil change and diagnose the check engine light. My main contact was Phay and he took the time to expl department. I took my 2001 Miata here to get an oil change and diagnose the check engine light. My main contact was Phay and he took the time to explain everything I needed and why, and in a manner I could understand. (I had some contact with Alex, who was equally as friendly and knowledgeable.) There's no attitude or talking down to people. They make you feel welcome here. Phay made sure I was getting the discounts from my coupon (the dealer emails monthly specials to customers on the email list). They make texting an option to communicate about the status, repairs, and costs. I used both texting and a phone call or two. My Miata is now running great and feels as zippy as the day I bought it. This Miata has not needed much of anything major over the years, so the items they repaired were definitely due for it. I got a loaner car while they did the repairs. I recommend taking your Mazda here. It was a good customer experience and as stress-free as having a car repair can be! I also liked that they were familiar with working on my older Miata. More