Victory Nissan of Dickson - Service Center

AMAZING SERVICE AND STAFF WHO TREAT YOU LIKE FAMILY We are always amazed and the professionalism and quality of service we receive for our 2016 Nissan Altima. Service always begins on time or earlier an We are always amazed and the professionalism and quality of service we receive for our 2016 Nissan Altima. Service always begins on time or earlier and we enjoy waiting in the comfortable waiting area, while eating the free popcorn. Staff are always so friendly and helpful, making sure we have everything we need to be comfortable during our wait. Appointments are always scheduled to meet our available times. Chelsea is always pleasant and helpful when checking in at the service department. Norb always makes us feel like royalty, collecting us form the waiting area and escorting us to our newly washed car. Victory Nissan West in Dickson, TN is our favorite Nissan dealership. We love them! Gay Davis More

Do not recommend Bent both of my side skirts on the lift. They’re replacing both but 2 weeks later they only have one in and not the other. After oil change I now have Bent both of my side skirts on the lift. They’re replacing both but 2 weeks later they only have one in and not the other. After oil change I now have a oil leak that they can’t find. The inspection check list was “pencil whipped”. Contacted general manager and no response. More

Service depot is Rude and I do not believe them Any mechanics that my can tell me how a 2016 car with full car doc bought and paid for gets its scheduled service and doesn’t even make it home and a Any mechanics that my can tell me how a 2016 car with full car doc bought and paid for gets its scheduled service and doesn’t even make it home and a check engine light comes on, car starts shaking? The finally come out to the house and say it’s nothing we did it’s a coil pack no we do not have a loaner car, if we have a part we will come back and fix it. If not you will have to find a way to get it to town. I think It’s the VIP treatment. “Very inept personnel” my family has bought 7 cars from Victory Nissan of Dickson and this will be the last! Great way to treat a kid who works hard for her money.. Samantha Weatherspoon and Christian Tyrone More

Perfect Chelsea was as nice and commending as she could be a great asset to your business!!! I would definitely recommend anyone to come to Victory and do b Chelsea was as nice and commending as she could be a great asset to your business!!! I would definitely recommend anyone to come to Victory and do business with Chelsea great visit!!! More

Excellent Customer Service Victory Nissan in Dickson, TN is excellent at customer service and are very professional. My wife and I will visit this dealership when we are ready Victory Nissan in Dickson, TN is excellent at customer service and are very professional. My wife and I will visit this dealership when we are ready for another vehicle. More

Always a positive experience Great experience at the Nissan dealer /service center in Dickson TN. Staff is always friendly and courteous. I appreciated their understanding on my l Great experience at the Nissan dealer /service center in Dickson TN. Staff is always friendly and courteous. I appreciated their understanding on my last maintenance trip in, I called as I was a few minutes late, with road construction and they were very kind and assured me they would take care of my car servicing. No problem. Great attitudes there! Very happy I purchased my car at Victory Nissan, Dickson TN. More

Horrible service department Scheduled an appointment for service on a company vehicle and gave them our account information (nation wide fleet management company), everything was Scheduled an appointment for service on a company vehicle and gave them our account information (nation wide fleet management company), everything was set. When I showed up the lady in the service department was rude and down right lazy. She refused to even look up my scheduled appointment and kept saying I have never heard of that company. I gave her the phone number for the company and she said that I would need to pay for the services and have even them reimburse me later. Another employee that was watching apologized after I walked out and stated that he sees this happen with her frequently and the service manager does nothing about it. A manager from the company came in to try and fix it, they said they would get everything set up and give him a call in the morning. No call the next morning or at all. Why would a service department turn down services for a fleet of Nissan trucks? The lady that works as a service advisor needs to find a new line of work, someshing that does not require interaction with people or services. She wasted personal time company time and money for all parties involved. More

Ruined tire I was driving from Arkansas to Tennessee and ran over a nail. It was Friday nite at 630 and Memorial Day weekend!!The nail ruined my tire and the deal I was driving from Arkansas to Tennessee and ran over a nail. It was Friday nite at 630 and Memorial Day weekend!!The nail ruined my tire and the dealership did not have my size tire. They found a way to make things work. They sold me 2 tires at their cost and put them on the back and rotated the the back tires to the front. They only charged me for the tires... no mounting. They did not have to help me but they chose to help me. They worked overtime and helped me continue my journey. I am grateful and I would go back to them any time I need anything. Thanks guys!! Your awesome!! More

Service work on my 2 Nissan's The service team went above and beyond taking care of me this morning by getting me in without an appointment and providing me a loaner vehicle until The service team went above and beyond taking care of me this morning by getting me in without an appointment and providing me a loaner vehicle until my truck is fixed. More