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Chelsea Lawrence
Chelsea Lawrence at Victory Nissan of Dickson

Chelsea Lawrence

Service Advisor

Victory Nissan of Dickson

2219 Highway 46 South
Dickson, TN 37055

5.0
45 Reviews
5.0

45 Reviews

Write a Review

Dealership Experience

12 yrs, 9 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

Dutch Dutch

English English

45 Reviews of Chelsea Lawrence

September 13, 2026

Dealership Rating
Employee Rating

Excellent customer services and timely service for the oil change. Very thorough when providing services. More

by cyocum81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2026

Victory Nissan of Dickson responded

Hearing that you found our oil change both timely and thorough means a lot to our service department. Chelsea appreciates your kind words about our customer care, and our team is pleased we could deliver that level of service for your Nissan Kicks. Corey Burgdorf coreyb@victorynissanwest.com

Sep 15, 2026

Victory Nissan of Dickson responded

Thank you for your kind words! We strive to provide excellent customer service and timely oil changes for all of our customers. It means a lot to us that you found our services thorough. Thanks for choosing us. We hope to see you again soon! Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-6-7070

August 31, 2026

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Employee Rating

Everything went smoothly and quickly. Spencer, and the rest of the team, were friendly and welcoming . More

by angscates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Jones, Brandon Daugherty, Elias Reddon, Elizabeth Compton , Spencer

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Aug 31, 2026

Victory Nissan of Dickson responded

We’re glad everything went smoothly and quickly during the service on your Nissan Versa. Knowing you felt welcomed by our service team means a lot to us. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

February 07, 2026

Dealership Rating
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She was so nice to me. She treated me as if I was her grandma and she was just so sweet. She went over every details and explained everything to me where I could understand More

by wandaferrell1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Jones, Brandon Daugherty

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Feb 11, 2026

Victory Nissan of Dickson responded

Thank you for your kind words! We are thrilled to hear that you had a great experience with us. At our dealership, we strive to treat every customer like family and provide them with exceptional service. It means a lot to us that you highly recommend us to others. We look forward to seeing you again soon! Thank you, Carla Hooper Service Concierge/ Owner Loyalty Manager Victory Nissan of Dickson 615-446-7070

February 02, 2026

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Employee Rating

VERY GOOD SERVICE AND VERY PLEASANT TO TALK TOO , BUT MOST IMPORTANT CAN BE TRUSTED. More

by mmccollum2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Jones, Brandon Daugherty, Elias Reddon, Elizabeth Compton

Print
Feb 05, 2026

Victory Nissan of Dickson responded

Thank you for your kind words and support! Our team takes great pride in providing exceptional service and building trust with our customers. We appreciate your business and look forward to serving you in the future. Thank you, Carla Hooper Owner Loyalty manager/ Service Concierge Victory Nissan of Dickson 615-446-7070

January 07, 2026

Dealership Rating
Employee Rating

Fast and efficient service. Finished work ahead of promised time. Repair was correct. Problem solved. More

by susankrantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 09, 2026

Victory Nissan of Dickson responded

Thank you for your kind words! We pride ourselves on providing fast and efficient service and we're thrilled to hear that you were pleased with the repair. Customer satisfaction is our top priority. We hope to see you again soon! Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070

October 09, 2025

Dealership Rating
Employee Rating

They listen to what we wanted after a bit of nogation and ended up being very good. More

by ETHEL_BARBER
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Jones , Chris

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Oct 13, 2025

Victory Nissan of Dickson responded

Ethel Barber, we are so pleased you enjoyed your visit to Victory Nissan of Dickson! Your satisfaction is our top priority. We are glad we could help! Thank you for taking the time to let us know how we did. We hope you have a great day! Carla Hooper Owner Loyalty Manager Victory Nissan of Dickson

July 25, 2025

Dealership Rating
Employee Rating

They are fast complete and very nice I would buy another truck there and get my service there anytime More

by pcunningham1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Jones, Brandon Daugherty, Elias Reddon, Elizabeth Compton

Print
Jul 27, 2025

Victory Nissan of Dickson responded

Thank you for your business and review.

July 24, 2025

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Employee Rating

I have not had any problems with anything so far with buying or service of the two vehicles we have gotten from them More

by brinkalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Daugherty

Print
Jul 25, 2025

Victory Nissan of Dickson responded

Thank you for your business and review.

June 22, 2025

Dealership Rating
Employee Rating

friendly personnel, great service. reasonable turnaround time. repair description accurate and easy to understand, quality workmanship More

by CLINTON.COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Jones, Brandon Daugherty, Elias Reddon, Elizabeth Compton

Print
Jun 24, 2025

Victory Nissan of Dickson responded

Clinton - this is SO GREAT! We are very happy to have been able to help you. Also- thank YOU for the kind review!

May 26, 2025

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Employee Rating

They did a good job but I feel they should have showed me the tire and where the hole was . More

by scoutmom2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Jones

Print
Jun 12, 2025

Victory Nissan of Dickson responded

Hello, I am very sorry to hear about your dissatisfaction. It is always our intention to deliver the best care and results possible. This is the first time I have heard about your upset, and I would love to be able to speak with you and see what can be done to make this right. Please call me Glenda Lincoln Owner Loyalty Manager 615-971-1411.

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