Victory Subaru

Victory Subaru has an extremely courteous sales team, they work to make the customer satisfied 100%. Bilal keeps in contact with you until every box is checked! They are great to work with. they work to make the customer satisfied 100%. Bilal keeps in contact with you until every box is checked! They are great to work with. More

Bilal was extremely pleasant to work with. He took time to answer all my questions and helped me in any which way possible to finalize the deal. I would recommend reaching out to Bilal if you are thinking to answer all my questions and helped me in any which way possible to finalize the deal. I would recommend reaching out to Bilal if you are thinking of buying a Subaru. More

Bilal is good sales man. He explain about everything in detail. He helped me finializing the deal when buying my car. detail. He helped me finializing the deal when buying my car. More

I had just a great experience at Victory Subaru with Bilal. He was very nice and civilized , things that you rarely see nowadays with car-sales agents. He was extremely obliging. He prepared the car for Bilal. He was very nice and civilized , things that you rarely see nowadays with car-sales agents. He was extremely obliging. He prepared the car for us which was very clean, he actually knew the car , showed me details about functionality of the car, gave us a full tank of gas to get home, car was cleaned again before we took it . We were able to negotiate the price and made us both happy without being rude . They moved really fast with papers, payment and all documents. A wonderful experience all around. I did not feel pressured at all and just a nice adults conversation. I liked all people at Victory Subaru. I don’t regret driving more than 2 hr to get there. They txted me when they said they would and they confirmed that the car was still available in the morning of our trip so we won’t drive for nothing. I highly recommend !!!! More

I was referred to Konstantin "Kosmo" by my previous salesman, Aaron, at Victory Subaru. Kosmo was personable and professional. He took the time to understand my needs and showed me the vehicles that fi salesman, Aaron, at Victory Subaru. Kosmo was personable and professional. He took the time to understand my needs and showed me the vehicles that fit them. He provided experienced insight on my choices and was fair in negotiating the price. The Finance Manager, Craig, put in the effort needed to get me approved and provided valuable products to protect my new investment. The team at Victory Subaru is top notch and I highly recommend them to anyone looking for a quality vehicle and great experience. Thanks to Aaron, Kosmo, and Craig, this is the 2nd Subaru my family has purchased from Victory and it certainly won't be the last. I love my new WRX and can't wait for the next one! More

Still Happy with Victory Subaru after Two Years and Maintenance Mode I bought my 2020 Subaru Legacy from Victory Subaru in 12/2019. After the purchase I posted 5-star reviews on 6 sites, stating ho Maintenance Mode I bought my 2020 Subaru Legacy from Victory Subaru in 12/2019. After the purchase I posted 5-star reviews on 6 sites, stating how great Victory Subaru was in every category and department. After the honeymoon period, many dealerships slack off, because they have already made the sale. Not so with Victory Subaru. (See my initial reviews in 12/2019 and 01/2020.) I am now in maintenance and service mode. Victory Subaru continues to shine an exceed expectations. Their Service Advisors are superb. Of late, my Service Advisor was Niki Dey. From the time she picked up the phone, when I made a service appointment to the time she checked out my car once it had been serviced, she was professional, patient, and willing to spend a lot of time looking at my car records to make sure that all service was current, as prescribed by Subaru, including checking for any factory upgrades or recalls. She explained in great detail what was being done to the car and why. She explained every line item on the bill. She gave me discounts, even though I had not brought the appropriate coupons with me. Never did I feel that I was being rushed. She even asked the detail department for recommendations for cleaning products for the exterior and interior surfaces and gave me a sample of cleaning solution to try before I made a product purchase. Also, of note, since I made the appointment with her, she said I should ask for her when I came in and she would take care of me. I had one point of contact, so I did not feel as if I were being shuffled around and no one person would be accountable. I felt confident that I would be given good personal service when I came in, and I was. I will ask for her, again, when I bring my car in for its next service. And, they honor promises made by the sales person, when the car is bought. Marcus Behar, the sales person, who sold me my Legacy, was on personal leave. He had promised me two special car cleanings, as a thank you for writing 6 reviews of the dealership and of himself. (He was the best sales person I have ever encountered in the past 52 years as car owner.) I wanted to take advantage of those cleanings, but they were not listed with the service department, which has its own records. Since Marcus was on leave, I initially thought I would not get the cleanings. So, I simply stopped by the office of Anthony Melia, the General Sales Manager. He remembered me from two years ago and acknowledged the two car cleanings without even checking the sales records that Marcus might have kept. Many other dealerships would have challenged me, I am sure, since I had nothing but my hand-written record of those cleanings. Anthony said that when I want the cleanings done, I should just stop by his office, and he would make it happen. Anthony had been very active in talking to me when I was buying the car, also. Now, after the sale, he was still very welcoming and said I could stop in to talk to him anytime I was in the dealership, regardless of reason. By contrast, when I was trying to buy a car two years ago, the Sales Managers in a couple other dealerships could not be bothered even meeting me, when the sales person just wanted to introduce a potential customer. When I bring my car into Victory Subaru, I feel welcome and like part of the Subaru family. This was my third service visit, per recommended schedule. While sitting in the comfortable lounge, having complimentary coffee and snacks, various dealership folks stop by to see that all was going well and ask if I need anything. I could go on and on, but I think I have made my point. Victory Subaru is a wonderful dealership. I get the feeling the employees think of each other as family. And from what I have observed from watching how other customers are treated and from my own personal experience, I feel that they treat their customers as part of the Subaru family, too. This feeling of family is promoted from the top down. Anthony Melia, the General Sales Manager, sets the example that he expects his ‘family’ to follow. Thank you, Victory Subaru, for great experiences in the past, now and, I know, in the future. Joan Costello, Branchburg, NJ More

Bilal is very good. Willing to help me during finalizing the PO, and willing to answer my questions, and explained all things I need to know clearly. the PO, and willing to answer my questions, and explained all things I need to know clearly. More

My car was returned to me after weeks of them having it in worse shape than it was given to them. I cannot get a call back from this Service Manager even after several days of calling and speaking to assi in worse shape than it was given to them. I cannot get a call back from this Service Manager even after several days of calling and speaking to assistants and leaving voice and email messages. I do not recommend this Dealership to anyone as their Customer service has been horrific in my experience. More

Bilal was awesome to work with, he's extremely personable and kind. Craig was hilarious and kept us laughing throughout the whole signing process. I really enjoyed my experience at Victory Subaru and loved e and kind. Craig was hilarious and kept us laughing throughout the whole signing process. I really enjoyed my experience at Victory Subaru and loved every interaction with all the employees. More

We visited 2 other Subaru dealerships before going to Victory. I read several positive reviews about specific sales specialists and service at Victory, and although Victory is a little farther than othe Victory. I read several positive reviews about specific sales specialists and service at Victory, and although Victory is a little farther than other dealerships, we felt it was worth the trip. We were very pleased to be greeted by Bilal as he was one of the more mentioned specialists on the reviews. Bilal was very patient and knowledgeable, and we did not feel hurried or pressured to purchase. We did purchase a 2021 Crosstrek that day. Our experience with each point of contact at Victory was positive. This summer is not the ideal time to purchase a vehicle because of the microchip shortage, but at least we are assured the lifetime engine, powertrain, and transmission warranty guaranteed by Victory. Hopefully we will not need such service. This is our first Subaru and would gladly go back to Victory if we buy another. More