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Victory Subaru - Service Center

Somerset, NJ

4.6
52 Lifetime Reviews Review Dealership

52 Reviews of Victory Subaru - Service Center

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January 02, 2021

"From buying my car from Aaron to getting it serviced with..."

- Astricchiola

From buying my car from Aaron to getting it serviced with Allan I have had nothing but the best experience. They are absolutely the best! Hands down the #1 car buying/service experience I have ever had.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alan Dibella
Jan 05, 2021 -

Victory Subaru responded

Many thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do! Aaron and Alan are always here to help!!

December 16, 2020

"Do NOT go to this dealership for service, they hughly..."

- gboconnor

Do NOT go to this dealership for service, they hughly overcharge for parts and then the service advisor will lie to you to try and get you to do extra work so they can raise the price even higher. They charged me over $300 for a part that other Subaru dealerships only charge $180. And on top of all that, the service advisor will speak to you in a condescending tone the entire time. I will NEVER go back there.

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Recommend Dealer
No
Employees Worked With
AnneMary Oraffe
Jan 02, 2021 -

Victory Subaru responded

Gboconnor, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager, Joel, at (732) 846-7222 so that we may ensure your experiences with our dealership are more pleasant moving forward.

August 24, 2020

"Very poor customer service. Per the manager this..."

- NA

Very poor customer service. Per the manager this dealership does not follow Subaru's Nationwide standards. Please don't waste your time going there. There are other dealership that have way better customer service and they care of customers.

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No
Employees Worked With
Michael Ventok
Aug 25, 2020 -

Victory Subaru responded

Hi "NA", There are a couple of things going on here... Did you have an appointment to return your lease? I can't tell because you don't give your name. Per the Governor's executive order car dealerships are permitted to conduct business by appointment only - if you didn't have an appointment we were under no obligation to assist you - in fact we're not allowed to conduct any business with you. This is a unique time in the car business. The influx of lease returns has exceeded our storage lot capacity. What precious space remains we have the right to reserve for our own customers. We're not sure of what "Subaru's Nationwide Standards" you refer to, but each dealership is independently owned and franchised. As such, our customers always come first. We all wish everything was business as normal - but it's not and that's beyond our control. We regret that you couldn't understand that.

January 09, 2020

"I haven't bought a car from them yet, but I will when the..."

- Anarvaez71

I haven't bought a car from them yet, but I will when the time comes. Carolina Duarte in the service department is excellent! Very helpful and willing to go the extra mile for a customer.

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Recommend Dealer
Yes
Employees Worked With
Carolina Duarte
Jan 09, 2020 -

Victory Subaru responded

Thank you very much for your kind words. We look forward to helping you in the future. Thank you for your business.

September 19, 2019

"Great service!!"

- Olivia D.

Even though the service department was under repair when I went in to get an oil change everyone was so nice. The woman who helped me was quick and efficient. I was in and out. Great customer service!

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Recommend Dealer
Yes
Employees Worked With
AnneMary
September 05, 2019

"great 5 star service from your staff and Tracy Lambert"

- Jay

great customer service Every experience I have had at has been professional and I am at ease when my car is left there for service

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Yes
Employees Worked With
Tracy Lambert
September 03, 2019

"Service Department "

- Suzie Subaru

Nancy in the service department made sure that my services were covered under my warranty. She is very personable and patient. Thank you Nancy for all your help. I find the service department in general to be very knowledgeable and friendly.

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Recommend Dealer
Yes
Employees Worked With
Alan, Carolina, Nancy, and another gentleman who was very helpful
August 31, 2019

"Great service"

- Kcdogg18

Every experience I have had at Victory Subaru has been professional and I am at ease when my car is left there for service purposes

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Recommend Dealer
Yes
Employees Worked With
Tracy
August 25, 2019

"Changed oil did recall and lost my rear view camera"

- bgalaev

I had an appointment on August 24 2019 at the Victory Subaru NJ office (in Somerset) with my Subaru Forester 2012. I simply wanted an oil change and do a regular routine service for my car. About a month ago after a parking lot accident caused by initial absence of rear view camera in the vehicle I had to do a car improvement: I purchased all what’s needed for a new rear view camera at/through Best Buy and had them installed it (Geek Squad). It cost me about 500$. When I came to the Victory Subaru Service for the service I needed dealer representative told me that I had a pending passenger air bag replacement/fix recall and so I agreed to have the recall work done the same day. I picked up my car close to the end of working hours and almost immediately noticed that my rear view camera was not working. I am not yet sure if it’s completely broken or has a minor issue : it seems to be working for a second and then the rare view image disappears , it goes black and the message ‘AV out:off’ appears on the screen. My complaint is not only the damage done itself but also about the fact that after I provided this info to the dealer representative through the SMS we used to chat throughout the day - it was like 10 min after the car pickup - nobody answered my SMS. I immediately called the Victory Subaru office by phone as well but nobody answered/ picked up the phone either. I wonder why. I am not a master in the area of radio or car electricity/electronics , but looks like contacts were broken in wires between dashboard and camera,or something like that. I called BestBuy regarding this, but they have time only in 2 weeks to look at this, so I am already in trouble as I just got used to rare view camera and it helps me to park a lot. Plus I suspect if anything else could be broken during the recall work but I just did not notice that yet. I never had problems like this before so I don't know who to blame here but my problem requires immediate attention and at least response to start with . Sincerely, Boris Galaev

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Recommend Dealer
No
Employees Worked With
Alan
August 21, 2019

"Great service for Subaru Forester 2017. Nice people....."

- sachin84

Great service for Subaru Forester 2017. Nice people and professional staff to handle all your queries. Taken care all queries. Car has been detailed also.

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Recommend Dealer
Yes
Employees Worked With
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