I had an appointment on August 24 2019 at the Victory Subaru NJ office (in Somerset) with my Subaru Forester 2012. I simply wanted an oil change and do a regular routine service for my car.
About a month ago after a parking lot accident caused by initial absence of rear view camera in the vehicle I had to do a car improvement: I purchased all what’s needed for a new rear view camera at/through Best Buy and had them installed it (Geek Squad). It cost me about 500$.
When I came to the Victory Subaru Service for the service I needed dealer representative told me that I had a pending passenger air bag replacement/fix recall and so I agreed to have the recall work done the same day. I picked up my car close to the end of working hours and almost immediately noticed that my rear view camera was not working. I am not yet sure if it’s completely broken or has a minor issue : it seems to be working for a second and then the rare view image disappears , it goes black and the message ‘AV out:off’ appears on the screen.
My complaint is not only the damage done itself but also about the fact that after I provided this info to the dealer representative through the SMS we used to chat throughout the day - it was like 10 min after the car pickup - nobody answered my SMS. I immediately called the Victory Subaru office by phone as well but nobody answered/ picked up the phone either. I wonder why.
I am not a master in the area of radio or car electricity/electronics , but looks like contacts were broken in wires between dashboard and camera,or something like that.
I called BestBuy regarding this, but they have time only in 2 weeks to look at this, so I am already in trouble as I just got used to rare view camera and it helps me to park a lot. Plus I suspect if anything else could be broken during the recall work but I just did not notice that yet.
I never had problems like this before so I don't know who to blame here but my problem requires immediate attention and at least response to start with .