Victory Toyota Barboursville

First, the scheduling is awful. When we call, most people we speak with don’t want to add other services such as an alignment and say we can let them know when we check the car in. When we call, most people we speak with don’t want to add other services such as an alignment and say we can let them know when we check the car in. Once we arrive they advise they cannot do the alignment or that it’s a 4 hour wait and we should have scheduled. Most people don’t know it needs an alignment they just say it’s pulling or shaking etc. And would to know to schedule this in advance. Once I arrived the service person scolded me for getting out of the car as he wanted to communicate while I was still inside. I advised, eventually I will need to exit the vehicle and what’s the difference. My appointment was to take 2 hours and ended up being 4 hours with some items not handled and had to be addressed before I left (air filter etc.). This was such a poor service visit. I gave 2 stars as at least the work was completed. More

The staff were very nice and helpful. They helped get my payment to an affordable place for my budget. They helped get my payment to an affordable place for my budget. More

Great service a man named Cody really helped us out, this was our first visit and I wasn’t sure if I could have my jeep serviced there and if I did that it would be correct - the nice man left me feeling con was our first visit and I wasn’t sure if I could have my jeep serviced there and if I did that it would be correct - the nice man left me feeling confident that the service area and its people could handle it. I will be back More

The work is excellent but the prices are too high. Because of this, I can’t chose it as my first choice for repairs. I did like the fact that I was given a choice for after market parts which lowered Because of this, I can’t chose it as my first choice for repairs. I did like the fact that I was given a choice for after market parts which lowered my cost an little.Also, it is becoming very impersonal and has a big business feel. It’s nice to have your car looked over at times in addition to doing a job, but sometimes it is high pressure to repair it. More

The appointment was great. Service was quick. Drew McDaniels was great as a maintenance representative. Everyone was very helpful Service was quick. Drew McDaniels was great as a maintenance representative. Everyone was very helpful More

The staff was nice and attentive and great to work with! My oil change and tire rotation were as quick as could be. My oil change and tire rotation were as quick as could be. More

Victory Toyota was worth the drive to purchase our vehicle! Our salesperson was great to find the vehicle we wanted! vehicle! Our salesperson was great to find the vehicle we wanted! More

Amazing customer service and was I’m and out of the dealership within an hour. dealership within an hour. More

Easy to deal with. Very supportive with concerns. Does not try to sell me anything o don’t need. Prices seem reasonable. Very supportive with concerns. Does not try to sell me anything o don’t need. Prices seem reasonable. More

I have been using you since you were Advantage Toyota. I ha e always liked the services. I really like the video a d ability to talk to the tech. I ha e always liked the services. I really like the video a d ability to talk to the tech. More