Victory Toyota Barboursville

it went well . . a little bit of a long wait .. but the experience was good . a little bit of a long wait .. but the experience was good More

Tires rotated. Tire pressure showing on dash is 34 front and 35 rear. According to sticker on door frame, front tire pressure should be 35 and rear 33. Tire pressure showing on dash is 34 front and 35 rear. According to sticker on door frame, front tire pressure should be 35 and rear 33. More

This is my third car I have bought from Matt Dunkle. His guidance and information help me make the right decision for me. He will always be my go to person. He has earned my trust. His guidance and information help me make the right decision for me. He will always be my go to person. He has earned my trust. More

Sales process was fine but when they said the car was ready for pick up it was not. I had to wait while they finished washing the car and filling it with gas. Otherwise, good experience. ready for pick up it was not. I had to wait while they finished washing the car and filling it with gas. Otherwise, good experience. More

Always easy to schedule appointments. My service advisor Mike is always super professional and friendly. My service advisor Mike is always super professional and friendly. More

I like to deal with people rather than online sellers when making a major purchase. Have a long history c Lee and Mark was outstanding. when making a major purchase. Have a long history c Lee and Mark was outstanding. More

They forgot to reattach two very important items. One was the battery cable, and one the air filter. One was the battery cable, and one the air filter. More

Not really Victory Toyota's fault, but a major issue with Keaton's Collision Center. My 2024 Tundra TRD Pro had a water leak into the interior. It ended up being shipped to Keaton's to get repaired. I did Keaton's Collision Center. My 2024 Tundra TRD Pro had a water leak into the interior. It ended up being shipped to Keaton's to get repaired. I didn't understand that it was being shipped off campus, thinking that they had their own body shop. I also thought I'd get my truck back before scheduling for the repair, having time to remove any valuables. While at Keaton's, someone crawled under their fence and got into several vehicles, including my truck, and steal several hundred dollars worth of tools and cash that was in the console. Here's the frustrating part, they don't lock the doors to vehicles on their lot. All of this could have been avoided by a push of a button. I understand I should have removed valuables, but I thought my truck would be on campus for a day, not shipped somewhere else for 3 weeks... More

Took over an hour for 6 month service which didn't even cover an oil change. cover an oil change. More

Alycia was very helpful in providing clear direction and support with my questions. Cody was very prompt in getting the maintenance updated in my vehicle with clear text message with link to view the resu support with my questions. Cody was very prompt in getting the maintenance updated in my vehicle with clear text message with link to view the results! Thank you!! Their support made life of getting car maintenance very convenient and easy! More