Victory Toyota Charleston
Charleston, WV
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Great Experience. We traveled about 3 hours since they had the exact color and equipment we wanted. We worked the deal on Thursday and they had the truck ready for us We traveled about 3 hours since they had the exact color and equipment we wanted. We worked the deal on Thursday and they had the truck ready for us when we arrived on Friday. Kaitlyn and Mitch made the process painless. More
Kaytlin was really helpful with picking out the right car. She was able to answer every question I had right there on the spot and I asked her alot of them. car. She was able to answer every question I had right there on the spot and I asked her alot of them. More
I have always loved this Toyota dealership. I have gone through several different owners and continue going to this dealership. Always excellent service and the friendliest people work there. I have gone through several different owners and continue going to this dealership. Always excellent service and the friendliest people work there. More
They fixed the problem. The problem is due to the lesser quality of parts in this 2024 model . This is the 4th Sienna I have owned and it clearly is not up to the quality st The problem is due to the lesser quality of parts in this 2024 model . This is the 4th Sienna I have owned and it clearly is not up to the quality standards of my previous ones. More
Nathaniel & Chris were awesome. Nathaniel knew his product, he answered my questions, Chris the sales manager took care of everything for me. The only issue that I have is I would s Nathaniel knew his product, he answered my questions, Chris the sales manager took care of everything for me. The only issue that I have is I would suggest the blonde curly headed sales lady (she didn't bother giving me her name) that came out to sell to me first receive some additional training and maybe some help with customer service skills or perhaps a new job as a prison warden at the lady prison, she was very rude, I tried to ask her questions and she almost tried to argue with me, I asked her specifically about nitrogen in the tires and it being a $200 charge which I thought was high, her response was......don't ask me, I don't put air in the tires here. If she had continued to be my salesperson I would have left without purchasing anything and my review of Victory would be very low. Take my advice, if you pull up and the blonde curly haired lady comes out just ask for someone else. More
Dealing with Carrie made every single thing easy! ! My 4Runner has never been anywhere else but there although it was not purchased there, except for the service before this one. You guys could not ge ! My 4Runner has never been anywhere else but there although it was not purchased there, except for the service before this one. You guys could not get me in the week I needed. Not sure who I spoke with but she suggested I speak with someone else to help me get it in, he wasn't very friendly or helpful but that's okay because Carrie made up for him this visit! I only trust you guys servicing my 4Runner and Toyota service/parts! Thank you!!! More

