Victory Toyota Charleston

My car was serviced very quickly even though I arrived early. The customer service was excellent. I would highly recommend them. early. The customer service was excellent. I would highly recommend them. More

Very organized and on time to keep my appointment. No pressure to achieve more than the requested oil change and tire rotation No pressure to achieve more than the requested oil change and tire rotation More

I was impressed by the service and willingness of the salesman to go the extra mile. He worked to ensure a car that met our needs was located and secured. salesman to go the extra mile. He worked to ensure a car that met our needs was located and secured. More

Great service, took good care of us, kind, worked with us, I love my new ride! us, I love my new ride! More

2024 Camry with low profile tires that are cupped at 23,000 and can’t find any readon why. Told us we were lucky cause they usually cup at 15,000. 5 inspections and i would lay money they never rotate 23,000 and can’t find any readon why. Told us we were lucky cause they usually cup at 15,000. 5 inspections and i would lay money they never rotated my tires. Inspections were free woo-hoo. I just paid for those xxxx poor inspections. I am going back to Ford More

Kaitlyn Tucker was fantastic. Communication with me, finding my specific car quickly, and making sure everything was just right, couldn’t have been done any better. Marty finaliz Communication with me, finding my specific car quickly, and making sure everything was just right, couldn’t have been done any better. Marty finalized everything quickly and made sure I was properly informed on all the fine points. More

Outstanding communication and extremely smooth transaction! Great to deal with!! Defiant will buy again from them! transaction! Great to deal with!! Defiant will buy again from them! More

They helped me with my extended warranty to get my charges completely covered and a rental car. They were nice and helpful charges completely covered and a rental car. They were nice and helpful More

I have bought my last several cars from this dealership. I bought cars when it was as Bert Wolfe and then again when it was Ball. All the people there are always very kind and accommodating. I traded in I bought cars when it was as Bert Wolfe and then again when it was Ball. All the people there are always very kind and accommodating. I traded in my 2024 Highlander on Monday, April 24. They were getting me a black car and then came and told me that it sold. They wanted to work with me to get me what I wanted and I said that I would get a dark navy car. It was brought to Charleston from your Barboursville location. I was not thrilled about the runners but figured it’s fine. I did not like the hitch in the back and told them that I definitely did not want that. The response was as oh that’s no problem and the service department can take it off for you. I had an appointment on Tuesday, April 1 to remove the hitch. I was waiting for a bit and then the gentleman came and told me that there would be a huge hole and that a replacement bumper would cost $250. I was not happy to hear this and was upset that when I bought the car that I was not told that. I made him aware of that and I do understand that the dealership wants to sell cars however I do not have an extra $250 to replace the bumper. I told to take it off because I did y want it. I sat there for a bit and then the gentleman and another gentleman came and told me that it was going to cost $150 to remove the hitch. At that point I was angry and ready to leave. I will give the manager credit because he did come out and stop me from leaving to tell me that he would cover the cost of removing the bumper but I would still have to pay for the bumper. I do appreciate that they did not charge me for removing the hitch however I do have a hole and I’m not happy that I have to pay for a new bumper. I’ve learned my lesson and definitely know to have my guard up the next time I buy a car to not be so trusting. I’m disappointed with this experience. More

They helped a lot with my extended warranty to help me get the vehicle fixed get the vehicle fixed More