Victory Toyota Charleston

Service visit. While employees were cordial, none of the three different individuals that I spoke with about my vehicle trouble actually took time to listen and as While employees were cordial, none of the three different individuals that I spoke with about my vehicle trouble actually took time to listen and ask questions. The bill was written up as if the work performed was only at my (customer) request. Basically, the service dept didn't take any initiative to do any diagnostic work. This is further reinforced by the fact that the dealer ordered a new fuel pump to replace as per the TSB, but didn't bother to flash the ECM with the new firmware per the TSB. When I questioned if the ECM had been flashed I was told it would take a few key cycles to reset. I know this is true for the fuel pump readings, but an ECM isn't going to update on its own. After pushing further, the service rep agreed to have mechanic recheck and update if needed. Thirty minutes later I was told I was ready to go. No verbal or written explanation as to if the ECM flash was done. I had to question again if it had been done and was told yes. The whole experience left me feeling as if I was only being served to make as much money as the dealer could off of my situation. No attention to detail, lacking in diagnosis, and borderline customer care ineptitude. Had I not done my own research and had a scanner to check the ECM calibration ID's, I would have left thinking my issue had been properly fixed. Not the best service experience and I expected a lot more from a Toyota dealership. More

This is an excellent dealership. Reliable and trustworthy. Have been very happy with the service department. Reliable and trustworthy. Have been very happy with the service department. More

Everything I expected and some nice unexpected things also knowledgeable and courteous service throughout the process. also knowledgeable and courteous service throughout the process. More

Chase helped me at the Charleston lot and was really honest and thorough about the steps we needed to take to get my new Corolla! honest and thorough about the steps we needed to take to get my new Corolla! More

Always amazing service. Awesome and knowledgeable staff every time. Won’t ever forget anywhere else Awesome and knowledgeable staff every time. Won’t ever forget anywhere else More

Everyone helpful in finding what was needed. Always there to answer questions. Have worked with them for several years now. Always there to answer questions. Have worked with them for several years now. More

The salesman was extremely helpful, the sales manager made me a deal I felt comfortable with, and the finance guy explained everything to me & made the experience so smooth. made me a deal I felt comfortable with, and the finance guy explained everything to me & made the experience so smooth. More

Great people, Megan and Will were relentless at getting me the best deal, thumbs up to Victory Toyota me the best deal, thumbs up to Victory Toyota More

There was so much energy at this location my salesperson and the Fiance guys working my deal were Awsome .. they were different form any other dealership . And I have brought at least 13 vehicles . And they and the Fiance guys working my deal were Awsome .. they were different form any other dealership . And I have brought at least 13 vehicles . And they will always have my visits they did the what everyone else told me couldn’t happen !! More

First time under new owners. The old owners took very good care of my vehicles. The old owners took very good care of my vehicles. More