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Victory Toyota Highlands

Triadelphia, WV

4.6
230 Reviews
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55 Robinson Dr.

Triadelphia, WV

26059

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Showing 230 reviews

August 24, 2026

Good luck good tone fog stuff why do you need fifteen words excellent great service people More

by JDOUGHERTYIMEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny Costain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2026 -

Victory Toyota Highlands responded

We’re glad our service team provided excellent care for your Toyota Sienna. Knowing you found everything great means a lot to us. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 24, 2026

Extremely prompt and courteous. Wait was not very long. We were greeted and waited on promptly More

by HOLLER210
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 24, 2026 -

Victory Toyota Highlands responded

We’re glad your wait was short and that our service felt prompt and courteous. Knowing you felt welcomed and that your RAV4 Hybrid service didn’t keep you waiting means a lot to our service team. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 23, 2026

Alex the advisor did excellent service , got me a ride to work and pick me up at the end of my shift , even if no loaners are available I am happy with this . Plus my Tacoma with the ac compressor clutch fix More

by mpatterson611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex service advisor
Aug 23, 2026 -

Victory Toyota Highlands responded

Knowing that our shuttle provided the convenience you needed and your Tacoma’s AC now blows colder air with that chirp gone is rewarding. Hearing how pleased you are with our service department means a lot to our team. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 23, 2026

Good service. Excellent personal it was a difficult issue it took two visits to figure it out but they did. More

by RTK05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cj
Aug 23, 2026 -

Victory Toyota Highlands responded

We’re glad our service team could resolve the challenging issue on your Toyota Land Cruiser over two visits. Your kind words about their dedication and excellent service mean a lot to us. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 16, 2026

It was great from beginning to end. This is the 11th vehicle between Jim Robinson & Victory Toyota that I've purchased, all from salesman Ryan. More

by TUCKER405
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 17, 2026 -

Victory Toyota Highlands responded

Knowing that the service on your Toyota Crown Signia went smoothly from start to finish is rewarding. Your loyalty over eleven vehicles means a great deal to our service department. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 16, 2026

Very informative , friendly & helpful. Very helpful and courteous , would highly recommend them for vehicle purchase. More

by TUCKER405
Recommend Dealer
Yes
Employees Worked With
Ryan Bachman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Aug 17, 2026 -

Victory Toyota Highlands responded

Knowing that the process of purchasing your new Toyota 4Runner felt informative and welcoming means a lot to us. Hearing that you’d recommend us is the highest compliment. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 16, 2026

Service advisors are top notch, friendly, courteous and knowledgeable and always a pleasure to work with on scheduling service. Auto technician Rich is awesome as well. More

by CRD0820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors Alex, Randy and CJ
Aug 16, 2026 -

Victory Toyota Highlands responded

Knowing our advisors provided welcoming support during your Toyota service scheduling and that our technician delivered outstanding service is rewarding. Your positive feedback means a lot to our service department. Vinny Costain General Manager vinny.costain@victoryhighlands.com

August 13, 2026

They got me in and out quick. But I have a problem. My fob isn’t working on all of the things it should be working on More

by kjkistner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Grow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2026 -

Victory Toyota Highlands responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Vinny Costain General Manager vinny.costain@victoryhighlands.com

July 09, 2026

Took over three hours for a tire rotation and oil change. Ever since Victory took over service has been atrocious. It’s to the point I am driving over 30 minutes away for maintenance on my car because of how More

by ASHLEYULYSSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ McCroskey in service
Jul 12, 2026 -

Victory Toyota Highlands responded

We're sorry to hear about your experience, Ashley, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Vinny Costain General Manager vinny.costain@victoryhighlands.com

June 16, 2026

Doug is the best salesman to work with when getting a vehicle. He listens to what you want and what you need. Then finds you the Toyota that works best for your wants and needs. He does not try to sel More

by tmccullough2430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Agnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

Victory Toyota Highlands responded

It’s great to hear you had a positive experience with Douglas. We’re glad he listened to your needs and helped you find the right Toyota RAV4 Hybrid. We look forward to helping you again whenever you need a new Toyota. Vinny Costain General Manager vinny.costain@victoryhighlands.com

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