Victory Toyota

I was unfairly solicited by the sales manager Ray Alcazar at Victory Toyota of Seaside. Initially, I contacted a sales rep Nathan Zeeb in the morning of Oct 22 regarding a certified pre owned vehicle pos at Victory Toyota of Seaside. Initially, I contacted a sales rep Nathan Zeeb in the morning of Oct 22 regarding a certified pre owned vehicle post on the Toyota Pre-owned site. Its a 2020 Toyota Camry with VIN 4T1C11AK0LU990592 and price was lower than the typical market value, thus I was very interested in acquiring the car. On the phone with Nathan, we explicitly discussed this specific car, confirmed by Nathan when he looked up the matching VIN number between the website and the dealer system, and confirmed its availability. We arranged for a meet up at 3PM on the same date to finalize the car purchase. Note that I was 2.5 hours driving away from the dealer. At noon, Nathan's manager, Ray Alcaraz followed up with a text: "Hello Minh! My name is Ray Alcazar, Sales Manager at Victory Toyota. Just wanted to quickly introduce myself and confirm your appointment today 10/22/2023 with Nathan to go over Camry options. Does 3PM still work for you? Reply YES to confirm, or reply STOP at anytime to end." I confirmed the appointment and headed out, assuming we will finalize that specific car i was interested in. Upon arrival, Nathan and Ray attempted to upsell me in much more expensive car and excused that the specific car i was looking for was no longer available due to various reasons ranging from operational glitch, system malfunction, staff incompetence in checking availability, etc. In short, each person gave different reason when i managed to question each of them separately. Notable things: -The car might still be available, but as they realized the price could be higher, they came up different excuses to not sell the specific car -Business ethic was clearly lacking when they clearly know the car was not available but still willing to tricked me to drive 2.5 hours, just so they have another chance to upsell me other vehicle at the expense of customer precious time and effort. Thats 5 hours of wasted time on a Sunday afternoon when i could had spent it with my family. More

My husband and I had a really unfortunate situation where our vehicle experienced a manufacturing defect while on our 5 week road trip 3,000 miles from home. While we did not purchase our vehicle from Victor our vehicle experienced a manufacturing defect while on our 5 week road trip 3,000 miles from home. While we did not purchase our vehicle from Victory, they went above and beyond to make sure that we had the best service and a fixed and reliable vehicle. Kyle, Jesse, Vidal and the whole service team treated us beyond expectations. They over delivered on communication, delivery, timing, and professionalism. Thank you to the whole service team at Victory Toyota for getting us back on track with our road trip—best team in the game! 🙌 More

I have sent in a request to Victory Toyota Seaside C. A on 11/19/22 for my car as a trade in regarding 2022 Toyota RAV4 Hybrid XSE -10 mi. which was listed on CarMax for $8,910 and they never got back to A on 11/19/22 for my car as a trade in regarding 2022 Toyota RAV4 Hybrid XSE -10 mi. which was listed on CarMax for $8,910 and they never got back to me. Seems to be a error on the listing, but they still did not reach out to me or honor it. I have proof and will be taking it to higher up authority. More

Bait and switch (Clickbait). I requested information about a brand new car and then I called them. The car had been sold which I understand can happen but then they quoted me pri I requested information about a brand new car and then I called them. The car had been sold which I understand can happen but then they quoted me pricing for a similar brand new car with fewer options and the pricing was about $4000 higher and the price was $5000 above suggested retail price or the price you get when you build your own vehicle on Toyota's website! No need to work with these guys! More