Victory Toyota

The dealership is very organized. I was impressed with the fact that they were open on a holiday. I was impressed with the fact that they were open on a holiday. More

Great service as always. Brett is the best! I would recommend Victory Toyota. Very trustworthy and easy to work with. Brett is the best! I would recommend Victory Toyota. Very trustworthy and easy to work with. More

Danny is an awesome service advisor. The service was excellent at a very reasonable price. The service was excellent at a very reasonable price. More

They listened and gave us what we wanted. We love the Highlander and purchased our second We love the Highlander and purchased our second More

On time starting my service and I was out of there in the two hours they estimated. two hours they estimated. More

Excellent service: friendly, courteous, efficient, professional, explained things so I understood & not overly pushy with recommendations for further service needs. professional, explained things so I understood & not overly pushy with recommendations for further service needs. More

I have been a Victory Toyota customer for over 25 years. I have always received excellent service. I think everything about Victory Toyota is first class.! I have always received excellent service. I think everything about Victory Toyota is first class.! More

Very professional dealership. The service department is top notch and treated me with respectful and courteous service. The service department is top notch and treated me with respectful and courteous service. More

Quick and efficient service; clear results and next steps. Booking and text technology is buggy. steps. Booking and text technology is buggy. More

I was unfairly solicited by the sales manager Ray Alcazar at Victory Toyota of Seaside. Initially, I contacted a sales rep Nathan Zeeb in the morning of Oct 22 regarding a certified pre owned vehicle pos at Victory Toyota of Seaside. Initially, I contacted a sales rep Nathan Zeeb in the morning of Oct 22 regarding a certified pre owned vehicle post on the Toyota Pre-owned site. Its a 2020 Toyota Camry with VIN 4T1C11AK0LU990592 and price was lower than the typical market value, thus I was very interested in acquiring the car. On the phone with Nathan, we explicitly discussed this specific car, confirmed by Nathan when he looked up the matching VIN number between the website and the dealer system, and confirmed its availability. We arranged for a meet up at 3PM on the same date to finalize the car purchase. Note that I was 2.5 hours driving away from the dealer. At noon, Nathan's manager, Ray Alcaraz followed up with a text: "Hello Minh! My name is Ray Alcazar, Sales Manager at Victory Toyota. Just wanted to quickly introduce myself and confirm your appointment today 10/22/2023 with Nathan to go over Camry options. Does 3PM still work for you? Reply YES to confirm, or reply STOP at anytime to end." I confirmed the appointment and headed out, assuming we will finalize that specific car i was interested in. Upon arrival, Nathan and Ray attempted to upsell me in much more expensive car and excused that the specific car i was looking for was no longer available due to various reasons ranging from operational glitch, system malfunction, staff incompetence in checking availability, etc. In short, each person gave different reason when i managed to question each of them separately. Notable things: -The car might still be available, but as they realized the price could be higher, they came up different excuses to not sell the specific car -Business ethic was clearly lacking when they clearly know the car was not available but still willing to tricked me to drive 2.5 hours, just so they have another chance to upsell me other vehicle at the expense of customer precious time and effort. Thats 5 hours of wasted time on a Sunday afternoon when i could had spent it with my family. More