Victory Toyota of Brook Park - Service Center

Awesome! Excellent! Keep up the great work! Friendly,helpful Friendly, courteous, and helpful! Keep up the great work! Service with a smile! A great place to buy a vehicle! Great waiting room! I shall return! Friendly, courteous, and helpful! Keep up the great work! Service with a smile! A great place to buy a vehicle! Great waiting room! I shall return! More

replacement key With no competition to keep prices in check you charged me over 250 dollars for a replacement key. Employees were nice, facility is very clean. With no competition to keep prices in check you charged me over 250 dollars for a replacement key. Employees were nice, facility is very clean. More

Got me in & out quickly When I went to book my service appt on Dec 27, there were no openings until Jan 3. My headlight was burnt out & I explained my situation to the servic When I went to book my service appt on Dec 27, there were no openings until Jan 3. My headlight was burnt out & I explained my situation to the service person who then found a time slot for me on the 27th in the morning. I truly appreciated her & Metro for going above & beyond to help me out! More

Very efficient at This was my first experience with your service department. I was impressed with how efficient your system is. I was met by an attendant when I drove This was my first experience with your service department. I was impressed with how efficient your system is. I was met by an attendant when I drove in. They walked me over to a person that listened to what I needed looked at. The first issue he took care of himself. He walked to my car I explained what was going on and after a few seconds he fixed the problem. Then my was taken to the bay for repair. I comfortably waited in the customer lounge. The coffee was great and short wait went by quickly. When the work was complete the attendant found me and explained in detailed what was found and repaired. It was a very good experience. More

Tire Rotation My dash settings were changed and Auto lights turned off. I did not know my lights were off, drove home in dark. Not a good! My dash settings were changed and Auto lights turned off. I did not know my lights were off, drove home in dark. Not a good! More

Easy in easy out Had a 330 appointment. Went over what was going to be done with my Toyota for its 10,000 check in. An hour later i was back on the road. no problems. Had a 330 appointment. Went over what was going to be done with my Toyota for its 10,000 check in. An hour later i was back on the road. no problems. More

Great service! I took my Scion IQ in for regular maintenance. The service was efficient and great as always! The waiting area has lots of light for reading while w I took my Scion IQ in for regular maintenance. The service was efficient and great as always! The waiting area has lots of light for reading while waiting. I appreciate the coffee and refreshments. More

Courteous, timely service Everyone I’ve dealt with at. Metro Toyota has been polite and professional. The waiting area offers ample seating, some tables, coffee and snacks. I Everyone I’ve dealt with at. Metro Toyota has been polite and professional. The waiting area offers ample seating, some tables, coffee and snacks. I was told the approximate time the service would take and my vehicle was ready before the quoted time. I’ve always had a good experience with the service department. More

Always great service Give Stephanie a raise. She takes care of me, and everyone else I’m sure, with the utmost professionalism. He title says “Asst” Manager, you would d Give Stephanie a raise. She takes care of me, and everyone else I’m sure, with the utmost professionalism. He title says “Asst” Manager, you would do well by making that say “Manager”. More

Quick, professional When I called to make my appt. I was offered to use my $10. Coupon after the due date. I appreciated that. Will continue to go back to Metro. Our fam When I called to make my appt. I was offered to use my $10. Coupon after the due date. I appreciated that. Will continue to go back to Metro. Our family has bought 7 vehicles and we started on Lorain and 150th. More